ffmpeg crashing and maybe opening phantom window

Hello,

I just installed Windows on a new computer and set everything up from scratch. I installed Serviio 0.6.1 and the latest DirectX. My library consists entirely of MKV files. I am having a problem I didn't experience on my last system where occasionally I get a window saying ffmpeg.exe has stopped working (screenshot attached). Also, I don't know if this is related, but every few minutes my current window loses focus but I can't see anything pop-up. If I hit Alt-Space, M (to move a window around), and then use the arrow keys, I can see my mouse pointer move as it moves around an invisible window that stole the focus. When this happens I don't see anything new show up in Task Manager. The only reason I'm starting my search with Serviio is because I can't think of what else would even be accessing ffmpeg, and I'm guessing the problems might be related. This happens all the time, even when I'm not currently streaming anything, so it doesn't seem to be related to processing a transcode job. I have tried quitting the Serviio service and I went a good while without getting the invisible pop-up.

What logs could I provide to help diagnose this issue?

Thank you.

Edit: I have confirmed that the phantom window is due to the same problem. When I hit Alt-Space, if I choose Minimize instead, it adds an icon to the taskbar, and then I can pull that up and see that's it the window saying ffmpeg has stopped working and Windows is searching for a solution.

[zip]

Try to update ffmpeg : http://wiki.serviio.org/doku.php?id=win_ffmpeg

Try to update ffmpeg : http://wiki.serviio.org/doku.php?id=win_ffmpeg

Thanks! I did this a few days ago and haven't seen the problem since. I see there's a sticky about how to do this on the front page but no mention of why you might need to...maybe an update to the subject to say "If you have problems with ffmpeg, do this..." would be a good idea.

Thanks again for the quick help.

[WildRushSykes]

Thanks seus. Ill update my post with your suggestion and im glad it helped you out on this occassion

[Cerberus]

Thanks seus. Ill update my post with your suggestion and im glad it helped you out on this occassion

the wiki does but someones topic doesnt

Unfortunately, I am now experiencing this issue again even with the latest ffmpeg build (dated 3/7). It seems to happen predictably about every 5 minutes, and can be seen in Event Viewer under Windows Logs -> Application. Every instance produces an Error event plus two Info events, which appear identical. Any ideas as to next steps to diagnose this?

Here is a sample Error event:

  Code:

Faulting application name: ffmpeg.exe, version: 0.0.0.0, time stamp: 0x4f56f0a5
Faulting module name: ffmpeg.exe, version: 0.0.0.0, time stamp: 0x4f56f0a5
Exception code: 0xc0000005
Fault offset: 0x00000000006208b0
Faulting process id: 0x145c
Faulting application start time: 0x01cd058e318197ee
Faulting application path: C:\Program Files\Serviio\lib\ffmpeg.exe
Faulting module path: C:\Program Files\Serviio\lib\ffmpeg.exe
Report Id: 700b2834-7181-11e1-8f48-002522ffee12

And the corresponding Info event:

  Code:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ffmpeg.exe
P2: 0.0.0.0
P3: 4f56f0a5
P4: ffmpeg.exe
P5: 0.0.0.0
P6: 4f56f0a5
P7: c0000005
P8: 00000000006208b0
P9:
P10:

Attached files:
C:\Windows\Temp\WER9F57.tmp.appcompat.txt
C:\Windows\Temp\WER9F58.tmp.WERInternalMetadata.xml
C:\Windows\Temp\WER9F59.tmp.hdmp
C:\Windows\Temp\WER9F89.tmp.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_ffmpeg.exe_4a3b8bd1e248ddef57135daa38328f0f3b7f574_cab_08549fa5

Analysis symbol:
Rechecking for solution: 0
Report Id: 700b2834-7181-11e1-8f48-002522ffee12
Report Status: 4

Bump...still experiencing this every day even with latest ffmpeg builds.

[zip]

you might have to ask on FFMpeg mailing list or on the forum of the guys who make the Windows builds.