Serviio

Posted: **Fri Feb 10, 2012 9:17 pm**

Hello,

I recently found out about Serviio and wanted to test it instead of using Samsung's Allshare, which I find too heavy and slow. However, after switching to Serviio, windows has ended up with two blue screens, which is annoying. After the second blue screen I enabled detailed logging and did one more run with the movie, which unfortunately crashed the PC again after ~15-20 min.

Since the logs are larger than the maximum size allowed on the forum as attachment I had to put them into my public DropBox-folder

http://dl.dropbox.com/u/13366636/serviio.log
http://dl.dropbox.com/u/13366636/serviio.log.2
http://dl.dropbox.com/u/13366636/serviio.log.3

I have Serviio 0.6.2 installed, with the latest FFmpeg 64-bit build static (ffmpeg-git-6833fe4-win64-static.7z).

Is this a bug in Serviio, and is there anything I can do to get this to work? I have to say that my impression of Serviio otherwise is quite good, but if it causes my PC to crash all the time then it won't be of any use; so hopefully someone can help me out.

Edit: Posted in this section because the TV is a Samsung D-series, but might be that it should have been posted in another forum (if so, can a mod please move it?).
best regards,
d

Posted: **Sat Feb 11, 2012 1:02 am**

i have never heard of serviio causing this and i suspect its not actualy cause it as such, first thing i would do is check your hard drive for errors and then check that you dont have any faulty memory modules, serviio uses alot of resource when its indexing the library and also in burst as it transcodes a file to be play and thats is more than likely what your seeing, i have also seen failing power supplies and motherboards do this to but that tends to onnly be extreme cases.

p.s. also check the temp of your pc as overheating can cause blue screens too.

Posted: **Sat Feb 11, 2012 8:23 am**

Thanks for your answer. I'v checked the hard drives for errors now, and they seem ok. Haven't checked the drive for which Windows and Serviio is installed at, but I'll do that as well. And how can I check for faulty memory modules?

What I find strange is that streaming with Samsung's AllShare have worked fine for a while now, with all sorts of different video formats. From my impression of the two softwares it seems likes AllShare uses more resources than Serviio, but I can of course be wrong. But if that is the case, then it's strange that I haven't had a single crash while streaming with AllShare.

After the last blue screen before I posted here last night I also checked the temperature of the laptop and it didn't seem to be heated at all (i.e. the areas that tend to get heated were not much hotter than with regular load on the CPU).

Best regards,
D

Posted: **Sat Feb 11, 2012 11:47 am**

It could be a java error caused by a hardware driver issue. the next time it happens can you supply the information generated like below.

Code:: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA800787F010 BCP2: FFFFF88004829490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\110209-17316-01.dmp C:\Users\Molson\AppData\Local\Temp\WER-1178946-0.sysdata.xml

Please attach the files generated also.

Posted: **Sat Feb 11, 2012 12:58 pm**

Hi,

I'm having the same problem.
I've uploaded 6 minidumps and 2 memory dumps.
The download link is http://wtrns.fr/_1zEm1tP1DQumec
I've used WeTransfer.com as upload service.

I hope these dumps will help you to locate the issue.

At the moment I disabled the serviio service and I only start it when needed.

Grtz

Posted: **Sat Feb 11, 2012 1:38 pm**

DaFre wrote:Hi,

I'm having the same problem.
I've uploaded 6 minidumps and 2 memory dumps.
The download link is http://wtrns.fr/_1zEm1tP1DQumec
I've used WeTransfer.com as upload service.

I hope these dumps will help you to locate the issue.

At the moment I disabled the serviio service and I only start it when needed.

Grtz

I am at work and cannot access the file. I will look when I get home, or maybe someone else can look at it

Posted: **Sat Feb 11, 2012 1:46 pm**

moltra wrote:It could be a java error caused by a hardware driver issue. the next time it happens can you supply the information generated like below.

Code:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA800787F010 BCP2: FFFFF88004829490 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7600 Service Pack: 0_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\110209-17316-01.dmp C:\Users\Molson\AppData\Local\Temp\WER-1178946-0.sysdata.xml

Please attach the files generated also.

Thanks for the answer. I'll try to reproduce the error later today, and if it happens again I'll add the information you mentioned.

Best regards
D.

Posted: **Sat Feb 11, 2012 2:05 pm**

If any of you are using Norton Antivirus or Norton Internet Security then temporarily disable the antivirus auto-protect (real time scanning) and see if your systems still blue-screen.

Posted: **Sat Feb 11, 2012 2:09 pm**

I'm using Microsoft Security Essentials (v2.1.1116.0) so I think we can exclude Norton.

Posted: **Sat Feb 11, 2012 2:10 pm**

pizzaguy541 wrote:If any of you are using Norton Antivirus or Norton Internet Security then temporarily disable the antivirus auto-protect (real time scanning) and see if your systems still blue-screen.

I only have Microsoft Security Essentials running all the time. Also have MalwareBytes, but I had it disabled the last time I experienced the crash, so it can't be related.

Posted: **Sat Feb 11, 2012 7:56 pm**

OK, happened again, here are the details:

Code:: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 1044 Additional information about the problem: BCCode: a BCP1: 0000000000000000 BCP2: 0000000000000002 BCP3: 0000000000000000 BCP4: FFFFF80002C13477 OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\021112-22167-01.dmp C:\Users\dm\AppData\Local\Temp\WER-119777-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Seems like the dump-files from the previous crashes also were stored in the same directory, so added all the files to a zip and uploaded (*.zip attachment). Hope someone can help me figure out where this comes from.

Best regards,
dm

Posted: **Sat Feb 11, 2012 8:09 pm**

I cannot download zip files here at work, I will look at it when I get home this evening.

Posted: **Sun Feb 12, 2012 2:23 pm**

moltra wrote:I cannot download zip files here at work, I will look at it when I get home this evening.

Did you get time to take a look at it?

Posted: **Wed Feb 15, 2012 7:41 pm**

Any news on this topic? Were the dump files useful?
Today I had another BSOD during playback on my samsung UE40D6530. (It happens at random so not always during playback)

Posted: **Wed Feb 15, 2012 8:52 pm**

I am sorry had other things going on. I am looking at them now, but it has been a awhile since I looked at one. Here is a forum post that helps alot with figuring out what the bsod is caused by. It looks like it is hardware related, but I am very rusty on these. You might want to post on one of the two forums below.

http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/2d382aea-c149-49c9-858c-dc7030fd8142/

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-home-premium-x64-haldll-bsod-when/ae570d6b-766e-e011-8dfc-68b599b31bf5

Posted: **Wed Feb 22, 2012 7:05 am**

Hi,

I've created a topic on the technet forum. (http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/6007d0ae-15fc-4124-a79e-49e2f19d0bb7)
They also conclude that the problem is caused by ServiioService.
They also don't deliver any further support since this problem is caused by a third party application.

Do you guys have any suggestions on this issue?

Posted: **Wed Feb 22, 2012 11:53 am**

Can you please enable detailed logging (see signature) stop serviio. Rename existing serviio.log file and restart serviio. The next time you get the BSOD attach the serviio.log file here.

Posted: **Wed Feb 22, 2012 1:16 pm**

its so not gunna be a software issue or Hundreds of people would have complained by now, it more like you have a hardware issue that need finding. looking at the dump it again goes to a memory module issue.

Posted: **Wed Feb 22, 2012 3:01 pm**

Could be a problem with memory but still must be an explanation why the issue isn't occurring if I disable the serviio service.
Since last month I disabled the service and only enable it when needed.
I never have crashes when it is disabled. If i enable it, 5 times out of 10 my PC crashes during playback of a movie.
Before, even when idle my PC crashed at random when the service was enabled.

Posted: **Wed Feb 22, 2012 3:58 pm**

DaFre wrote:Could be a problem with memory but still must be an explanation why the issue isn't occurring if I disable the serviio service.
Since last month I disabled the service and only enable it when needed.
I never have crashes when it is disabled. If i enable it, 5 times out of 10 my PC crashes during playback of a movie.
Before, even when idle my PC crashed at random when the service was enabled.

exactly it use a section of memory not used by other none memory intensive processes and the random crashing was prolly serviio checkking for updated files in your library.

Serviio

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