Serviio

Posted: **Tue Jan 01, 2013 7:00 pm**

Since updating to Serviio v1.1 (Ubuntu 12.04), some episodes of TV series that were showing in 1.0.1 are no longer showing in the list.

When I find them in Folder view, they do not have a thumbnail but they do play. Normally, I would attribute this to the filename not being correct, however this is not the case; the episodes are named identically (except for episode number) to the files that do show in the list.

Is this a known issue, or is it just happening to me?

How do I troubleshoot the problem?

Thanks

Posted: **Tue Jan 01, 2013 7:53 pm**

Might be due to the online DB being down. Check your log for errors.

Posted: **Tue Jan 01, 2013 8:08 pm**

I either don't have log level set high enough, or there really are no errors at all anywhere.

Posted: **Tue Jan 01, 2013 9:01 pm**

probably have to set it to debug

Posted: **Tue Jan 01, 2013 9:27 pm**

Yeah, I did that.

Lots of stuff in there like:

Code:: 2013-01-01 21:14:43,052 DEBUG [LibraryAdditionsCheckerThread] Found file 'The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library 2013-01-01 21:14:43,052 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv 2013-01-01 21:14:43,052 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: /home/Serviio/Videos/The Big Bang Theory/The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv, ignore case: false 2013-01-01 21:14:43,053 DEBUG [MediaItemDAOImpl] Media item The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv already exists in DB

and

Code:: 2013-01-01 21:14:43,050 DEBUG [LibraryAdditionsCheckerThread] Found file 'The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library 2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv 2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: /home/Serviio/Videos/The Big Bang Theory/The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv, ignore case: false 2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Media item The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv already exists in DB

But ep2 shows in the list, ep9 doesn't.

Posted: **Tue Jan 01, 2013 9:29 pm**

Click Refresh Video metadata and then check the log again.

Posted: **Tue Jan 01, 2013 10:36 pm**

Done that, it says:

Code:: 2013-01-01 22:33:05,782 DEBUG [ActionsServerResource] Action with name 'forceVideoFilesMetadataUpdate' was requested 2013-01-01 22:33:05,782 INFO [LibraryManager] Forcing metadata update for 'VIDEO' media files 2013-01-01 22:33:05,782 DEBUG [MediaItemDAOImpl] Marking MediaItems (type = VIDEO) as dirty

Ep9 still not showing in list.

Posted: **Wed Jan 02, 2013 11:20 am**

later in the log it should make requests for all your files to the online DB.. is there some info about the file?

Posted: **Wed Jan 02, 2013 11:24 am**

I'm at work now so can't check, but if memory serves when I clicked the update meta data button, that was the last thing in the logs.

I will check when I get home later.

Posted: **Wed Jan 02, 2013 12:07 pm**

It'll mark them for later update (which might take 5 minutes, by default, to start), you could also click Force Refresh to start updates immediately

Posted: **Wed Jan 02, 2013 10:44 pm**

And here it is ...

Code:: spadge@Tobermory:~$ cat /usr/local/bin/serviio/log/serviio.log | grep -iw warn 2013-01-01 22:41:34,088 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e15.Progress.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:42:20,807 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e19.Duet.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 72073, season = 1, episode = 19): Read timed out 2013-01-01 22:42:51,601 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e18.Dramatis.Personae.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:43:06,525 WARN [IndexedDiskCache] Region [online_technical_metadata] Disk cache not shutdown properly, shutting down now. 2013-01-01 22:43:06,526 WARN [IndexedDiskCache] Region [thumbnails] Disk cache not shutdown properly, shutting down now. 2013-01-01 22:43:22,845 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e11.The.Nagus.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:43:22,862 WARN [LibraryUpdatesCheckerThread] An error occured while updating metadata, will continue 2013-01-01 22:45:28,825 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e07.Q-Less.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:45:59,753 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e13.Battle.Lines.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:47:42,141 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e17.The.Forsaken.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 72073, season = 1, episode = 17): Read timed out 2013-01-01 22:49:13,830 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e05.Babel.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:51:33,504 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Once.Upon.a.Time.(2011).S02E07.720p.HDTV.X264-DIMENSION.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out 2013-01-01 22:52:25,541 WARN [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Once.Upon.a.Time.(2011).S02E04.720p.HDTV.X264-DIMENSION.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 248835, season = 2, episode = 4): Read timed out

There are still eps missing from the list, but they are different eps to the ones missing previously.

Posted: **Thu Jan 03, 2013 12:37 pm**

yeah, well the timeouts are there, so you can try later

Posted: **Thu Jan 03, 2013 10:10 pm**

So I just keep trying in the hope that it will work one day?

Posted: **Thu Jan 03, 2013 10:16 pm**

Basically. They are normally fine, but maybe they are getting some bandwidth issues.

Posted: **Sat Jan 05, 2013 3:50 pm**

Well, it looks like patience saved the day.

I ran another force-update of metadata, then rescanned library. Looks like everything is present and correct now.

Thanks

Posted: **Sat Jan 05, 2013 7:44 pm**

You can see you are not alone: http://forums.thetvdb.com/viewtopic.php?f=17&t=12235

Serviio

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Re: Episodes not showing in Series view, Serviio 1.1