Not sure where to start

I have been using the Serviio program for a few weeks without issue, was watching a movie tonight and suddenly had disconnects happening. Thought it was the wireless router so went to check on the desktop.
Currently I cannot login into the media browser as it states the password is incorrect and to try again. When I open the console the whole remote section is greyed out and I cannot make any changes. I did attempt to search this site for the answer but did not come up with anything.
Currently out of idea's other than un-installing this software as I can't access anything. Please provide any assistance you can.
Cheers
Nubbie.
Currently I cannot login into the media browser as it states the password is incorrect and to try again. When I open the console the whole remote section is greyed out and I cannot make any changes. I did attempt to search this site for the answer but did not come up with anything.
Currently out of idea's other than un-installing this software as I can't access anything. Please provide any assistance you can.
Cheers
Nubbie.