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Files don't appear on TV - unknown video file type

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Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Sat Feb 25, 2017 7:05 pm

Files don't appear on TV - unknown video file type

Hi!

I had to reinstall Windows, and I installed Serviio. Previously it worked fine, but now with every profile it got this (i tried with every video file type and got the same error. everything works great with audio files and pictures):

2017-02-25 19:58:13,186 INFO [LibraryUpdatesCheckerThread] Started looking for updates to currently shared files
2017-02-25 19:58:13,186 INFO [LibraryAdditionsCheckerThread] Started looking for newly added files
2017-02-25 19:58:15,312 WARN [LibraryManager] Skipping processing metadata for an unsupported file (D:\Torrent\TV\Billions.S02E02.720p.HDTV.x264-BATV.mkv). Message: Unknown video file type.
2017-02-25 19:58:17,356 WARN [LibraryManager] Skipping processing metadata for an unsupported file (D:\Torrent\TV\Film\BaKeR-kek.valentin.bdrip.x264.mkv). Message: Unknown video file type.
2017-02-25 19:58:19,403 WARN [LibraryManager] Skipping processing metadata for an unsupported file (D:\Torrent\TV\Lethal.Weapon.S01E16.720p.HDTV.X264-DIMENSION.mkv). Message: Unknown video file type.
2017-02-25 19:58:21,522 WARN [LibraryManager] Skipping processing metadata for an unsupported file (D:\Torrent\TV\MacGyver.2016.S01E17.720p.HDTV.X264-DIMENSION.mkv). Message: Unknown video file type.
2017-02-25 19:58:23,547 WARN [LibraryManager] Skipping processing metadata for an unsupported file (D:\Torrent\TV\Modern.Family.S08E14.INTERNAL.720p.HDTV.x264-KILLERS.mkv). Message: Unknown video file type.

FFmpeg code for one video:

  Code:
ffmpeg version 3.0.2 Copyright (c) 2000-2016 the FFmpeg developers
  built with gcc 4.9.3 (GCC)
  configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config --bindir='/jenkins/workspace/FFmpeg - Win32/target'
  libavutil      55. 17.103 / 55. 17.103
  libavcodec     57. 24.102 / 57. 24.102
  libavformat    57. 25.100 / 57. 25.100
  libavdevice    57.  0.101 / 57.  0.101
  libavfilter     6. 31.100 /  6. 31.100
  libswscale      4.  0.100 /  4.  0.100
  libswresample   2.  0.101 /  2.  0.101
  libpostproc    54.  0.100 / 54.  0.100
Input #0, matroska,webm, from 'D:\Torrent\TV\Billions.S02E02.720p.HDTV.x264-BATV.mkv':
  Metadata:
    encoder         : libebml v1.3.0 + libmatroska v1.4.1
    creation_time   : 2017-02-22 05:14:28
  Duration: 00:57:07.94, start: 0.000000, bitrate: 2308 kb/s
    Stream #0:0: Video: h264 (High), yuv420p(tv, bt709/unknown/unknown), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
At least one output file must be specified


Serviio service log in as local user (only one user account in Windows, and it's an adminstrator account)
Please, somebody help what to do.
I use Windows 10, and have an LG TV.

I think the problem is something with Windows, because before the reinstall, everything worked perfectly.

Thanks.
Best regards,
Adam
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atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sat Feb 25, 2017 9:52 pm

Re: Files don't appear on TV - unknown video file type

The only time I've encountered this message was working on a profile to transcode into applehttp (HLS). The LG profile doesn't do that.

Looking at the LG profile I see that it does virtually nothing. I'm not familiar with LG products, so I can't say what they do or do not support. Based on a post that is over 5 years old, it seems that LG does not support on-the-fly transcoding. My son-in-law has an LG TV, and I have Serviio running on their home network as well. I just checked their console and they are using the LG profile. I know that everything they have plays fine. Their media files are almost all MKV/MP4 containers with H.264 or MPEG2 video and ac3 audio.

Since the LG profile does so little, try just using the Generic profile and see how things work.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Sun Feb 26, 2017 12:13 am

Re: Files don't appear on TV - unknown video file type

atc98092 wrote:The only time I've encountered this message was working on a profile to transcode into applehttp (HLS). The LG profile doesn't do that.

Looking at the LG profile I see that it does virtually nothing. I'm not familiar with LG products, so I can't say what they do or do not support. Based on a post that is over 5 years old, it seems that LG does not support on-the-fly transcoding. My son-in-law has an LG TV, and I have Serviio running on their home network as well. I just checked their console and they are using the LG profile. I know that everything they have plays fine. Their media files are almost all MKV/MP4 containers with H.264 or MPEG2 video and ac3 audio.

Since the LG profile does so little, try just using the Generic profile and see how things work.

Hi!
Thanks, but I almost convinced, that the problem isn't with profiles. With the same TV, same Serviio, it worked properly until I reinstall the windows. The TV could play MKV files without any problem.

Any windows settings that could cause that?
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atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun Feb 26, 2017 2:23 am

Re: Files don't appear on TV - unknown video file type

I can't think of any particular Windows setting. What version of Windows?

Another thing to try is to completely uninstall Serviio, reboot, ensure there's no leftover folders in the Program Files folder, then reinstall. I've heard of an install on rare occasions doesn't quite work correctly.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Sun Feb 26, 2017 10:31 am

Re: Files don't appear on TV - unknown video file type

atc98092 wrote:I can't think of any particular Windows setting. What version of Windows?

Another thing to try is to completely uninstall Serviio, reboot, ensure there's no leftover folders in the Program Files folder, then reinstall. I've heard of an install on rare occasions doesn't quite work correctly.


The strange thing is, that Serviio works flawlessly with pictures and audio files.
That's why I thought it's a Windows related problem, not Serviio.

I tried 3 different Serviio version, and this is my 4th time I installed Serviio.
I have Windows 10 Pro.
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Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Sun Feb 26, 2017 10:54 am

Re: Files don't appear on TV - unknown video file type

Arthuro_Adam wrote:
atc98092 wrote:I can't think of any particular Windows setting. What version of Windows?

Another thing to try is to completely uninstall Serviio, reboot, ensure there's no leftover folders in the Program Files folder, then reinstall. I've heard of an install on rare occasions doesn't quite work correctly.


The strange thing is, that Serviio works flawlessly with pictures and audio files.
That's why I thought it's a Windows related problem, not Serviio.

I tried 3 different Serviio version, and this is my 4th time I installed Serviio.
I have Windows 10 Pro.


I reinstallad Serviio and Java also, and add the folder to the library before turn on my TV, so at the status, there weren't any clients.
The error is the same.
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zip

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Serviio developer / Site Admin

Posts: 17212

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Feb 26, 2017 1:39 pm

Re: Files don't appear on TV - unknown video file type

Are you downloading to this folder? Maybe the file is not finished saving when Serviio first sees it.
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Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Sun Feb 26, 2017 3:28 pm

Re: Files don't appear on TV - unknown video file type

zip wrote:Are you downloading to this folder? Maybe the file is not finished saving when Serviio first sees it.


Hi!

No, I always copy the downloaded files. I 'll make a Windows reinstall again.
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Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Tue Feb 28, 2017 7:34 pm

Re: Files don't appear on TV - unknown video file type

Arthuro_Adam wrote:
zip wrote:Are you downloading to this folder? Maybe the file is not finished saving when Serviio first sees it.


Hi!

No, I always copy the downloaded files. I 'll make a Windows reinstall again.

I made the reinstall, and without any installing instead of Serviio. It works. Now, two days later, it's the same error.
<<

Arthuro_Adam

Serviio newbie

Posts: 7

Joined: Sat Feb 25, 2017 7:01 pm

Post Tue Feb 28, 2017 9:39 pm

Re: Files don't appear on TV - unknown video file type

Arthuro_Adam wrote:
Arthuro_Adam wrote:
zip wrote:Are you downloading to this folder? Maybe the file is not finished saving when Serviio first sees it.


Hi!

No, I always copy the downloaded files. I 'll make a Windows reinstall again.

I made the reinstall, and without any installing instead of Serviio. It works. Now, two days later, it's the same error.

I solved the problem. Comodo Firewall put ffmpeg to Sandbox.
<<

atc98092

User avatar

DLNA master

Posts: 5205

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Wed Mar 01, 2017 2:24 pm

Re: Files don't appear on TV - unknown video file type

That would do it. Good job troubleshooting!
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 16 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents

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