Samsung B-Series not playing mp4

Hi

I have a Samsung B-Series TV and everything works fine but the MP4 files, it gives an unsupported format error.
anyone has a clue how to solve this?

Thanks

Of course make sure Samsung TV (B-series) is showing as selected for this device in Serviio Console.

It will help if you post a debug log ...or at least the output of
"%ProgramFiles%\Serviio\lib\ffmpeg.exe" -i "\path\to\the\unplayable\file.mp4"
with the unplayable file path replaced as appropriate.

[freaknik]

or use mediainfo on one on the mp4's and copy the text into a [code ] bracket without the spaces [/code ] and post it. Not all mp4 are the same, not all audio is the same. Hopefully it's easily solved by someone here. I don't have that tv so don't know.

[atc98092]

Yes, need the media info so we can determine what video and audio codecs are in the MP4 container.