TV Remote Control Buttons Not Working

Hello .. I have a HORIZON (4K) 55HL910U TV and I use for it profile "Philips (2010-)" ... it decodes almost everything (with subtitles) .. but the buttons on the remote not working anymore (pause, play, rewind, forward) ... it works only "stop" button ... can this be fixed ? Thank you !

... nobody ?!

[zip]

These usually don't work with transcoded files.

.. aaaaa ... ok ! thank you !