Linking Serviio to Alexa

I have Serviio installed and running and can access the media browser from the internet so I know remote access is working.

I cannot link the Alexa skill and I get credential errors however I know they are correct because they work on the media browser. I already tried lower case username/password as suggested in another post but it doesn't work either.

What are the next steps or how can I get support as the Alexa app is my main requirement so if its not working in the trial period then Pro is useless for me.

My ID is yWmQv1P8GI

I did a complete uninstall and re-install. All configured fine with remote access and still cannot link skill.
ID= YbTBeH92an

[atc98092]

Zip (the developer) is really the only person that can help with this. I'm guessing, but he might want a detailed Serviio log that shows the attempt to link. I have no idea if the process is logged, however. There's a link in my sig line that explains how to activate detailed logging.