Samsung B Series and "Unsupported file type" MP4

Hi Zip and moderators,

Hi again, with many thanks for creating the best media server in the world.

I have a video file that plays with no issues in windows media player or any player but does NOT PLAY at all using Serviio and my Samsung TV. Serviio attempts to load but the TV reports "Unsupported File Format" (cant remember the exact wording) and does not play.

My TV is:

Samsung B Series: LA40B750U1F
Profile Used: Samsung TV (B-series)
Metadata: Read from XBMC nfo files (no internet metadata)

Any help is appreciated


========================================
Below is the ffmpeg output file:
========================================
D:\Program Files\Serviio\lib>ffmpeg.exe -i "I:\Home Cinema\Movies\Crazy Stupid L
ove\Crazy Stupid Love.mp4"
ffmpeg version 0.9, Copyright (c) 2000-2011 the FFmpeg developers
built on Dec 13 2011 20:46:11 with gcc 4.4.2
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-librtmp --extra-libs='
-lrtmp -lpolarssl -lws2_32 -lwinmm' --arch=x86 --enable-runtime-cpudetect --enab
le-pthreads --target-os=mingw32 --cross-prefix=i686-mingw32- --pkg-config=pkg-co
nfig
libavutil 51. 32. 0 / 51. 32. 0
libavcodec 53. 42. 0 / 53. 42. 0
libavformat 53. 24. 0 / 53. 24. 0
libavdevice 53. 4. 0 / 53. 4. 0
libavfilter 2. 53. 0 / 2. 53. 0
libswscale 2. 1. 0 / 2. 1. 0
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'I:\Home Cinema\Movies\Crazy Stupid Love
\Crazy Stupid Love.mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2011-10-16 13:28:56
Duration: 01:58:07.18, start: 0.000000, bitrate: 830 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x536
[SAR 1:1 DAR 160:67], 794 kb/s, 23.98 fps, 23.98 tbr, 96k tbn, 47.95 tbc
Metadata:
creation_time : 2011-10-16 13:28:56
handler_name :
Stream #0:1(und): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, s16, 31
kb/s
Metadata:
creation_time : 2011-10-16 13:29:06
handler_name : GPAC ISO Audio Handler
At least one output file must be specified

D:\Program Files\Serviio\lib>


========================================
Includes below is also Media Info file:
========================================

General
Complete name : I:\Home Cinema\Movies\Crazy Stupid Love\Crazy Stupid Love.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 701 MiB
Duration : 1h 58mn
Overall bit rate mode : Variable
Overall bit rate : 830 Kbps
Encoded date : UTC 2011-10-16 13:28:56
Tagged date : UTC 2011-10-16 13:28:56

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1h 58mn
Bit rate : 795 Kbps
Maximum bit rate : 4 606 Kbps
Width : 1 280 pixels
Height : 536 pixels
Display aspect ratio : 2.40:1
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.048
Stream size : 672 MiB (96%)
Writing library : x264 core 116 r2074 2641b9e
Encoding settings : cabac=1 / ref=5 / deblock=1:-2:-1 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=9 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=2pass / mbtree=1 / bitrate=795 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Encoded date : UTC 2011-10-16 13:28:56
Tagged date : UTC 2011-10-16 13:29:06

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : HE-AAC / LC
Codec ID : 40
Duration : 1h 58mn
Bit rate mode : Variable
Bit rate : 32.0 Kbps
Maximum bit rate : 58.8 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz / 24.0 KHz
Compression mode : Lossy
Stream size : 27.0 MiB (4%)
Encoded date : UTC 2011-10-16 13:29:06
Tagged date : UTC 2011-10-16 13:29:06

[Cerberus]

this could be cause by the profile level bug that i think has now been fixed for the 0.6.2 release due anyday.

[zip]

MIght be due to the HE AAC audio. Or something related to the file's encoding settings.

I've got the same problem. A Samsung series B TV and an "new" mp4 file that will not play. (works well on the PC though)
Video AVC
Audio AAC
I'm hoping for the 0.6.2 release.

Anyhow, thanks for a great program.

[zip]

The fact it plays on PC has absolutely no relevance other than the file is not completely broken. The codec stack installed on the TV is different than the one on your PC so each device has different way to decode the file. Obviously the TV fails.

This combo of codec is usually supported and you'll have to reencode it to lay on the tv. I have a file like that from time to time as well... those are the joys of digital media

Hi,

I'm having the same problem.
DLing an MP4 fil but won'tplay on my series 7 samsung TV - the on files I can get to work are .avi
Can you advise what you mean by 'reencode it to lay on the tv.''? with avi files I just go in via DLNA on the TV and it plays fine but these are getting harder & harder to come by.

Thanks in advance for your help - I'm not very technical (fyi using a macbook pro)