service disconnects and cannot be found - E series Samsung

[AaronK]

Then I'll do a second test with Avast off if I'm not successful.

In addition to the firewall off.... ie both off.
Its a challenging one. I am sure something changed between versions with respect to how Serviio communicates to devices (based on the number of connection issues around). I'll check the new features logs, but maybe zip can comment.

• Tested on TV2 with just the firewall off - cut out at 31 minutes
• Ipad so far successful (up to 28 minutes)
• On a side note there is another PC in the house which has EOP, avast and windows firewall, and when both my WMP and serviio source icons go missing The other PC's WMP can always be found. It's never had serviio on it though. Just a thought
• that PC2 has has the same set up yet can always be found (i never use PC2 although I can always see its WMP as a source if it's turned on)

EDIT:
1 - iPad has gone up to 40 mins and that's the longest since this problem. iPad looks to be fine.
2 - normally Serviio takes 60 mins or so to be 'found again' as a source. I added serviio to the second PC and my serviio shows up from PC1 and PC2. Quicker than usual. Not sure if coincidence or Serviio on the new PC has opened up something and allowed my connection to be found again.

[DenyAll]

The 30 minute cut off sounds so much like this post: viewtopic.php?f=5&t=10289. In fact its so much like this post (30 minute cutoff, effects other software, etc) I wonder if we've missed something...

In that post its mainly about the router - setting static IP addresses on all devices (done), checking UPNP (done), and ensuring IP4 Multicasting is on (and IPV6 multicasting is off), neither of which are options on this router (that I have found). Increasing the Serviio timeout value on SSDP can defer the problem (make it two hours for example rather than 30 minutes). Can you also check the status of your SSDP service, in services.msc, it should be Started and set to start on Manual (surprised if this isn't the case, as nothing should work).

[AaronK]

The 30 minute cut off sounds so much like this post: viewtopic.php?f=5&t=10289. In fact its so much like this post (30 minute cutoff, effects other software, etc) I wonder if we've missed something...

In that post its mainly about the router - setting static IP addresses on all devices (done), checking UPNP (done), and ensuring IP4 Multicasting is on (and IPV6 multicasting is off), neither of which are options on this router (that I have found). Increasing the Serviio timeout value on SSDP can defer the problem (make it two hours for example rather than 30 minutes). Can you also check the status of your SSDP service, in services.msc, it should be Started and set to start on Manual (surprised if this isn't the case, as nothing should work).

I'll get to checking that post and work through those options.

• I had no problem through the ipad - it's up to 72 mins without a glitch
• I ran PC1 (the one with the problems) without avast or firewall onto TV1 and found the same problem
  
• When PC1 cut out and WMP or Serviio could not be found PC2's Serviio and WMP could still be!!!!!!

Currently running PC2 with TV2 and see what happens (this has a similar set up, same AV, same firewall and same EoP wired set up.)

[AaronK]

the SSDP service is ON and set to MANUAL

I couldn't find an IPv4 or IPv6 Mutlicast option either for the router and i've ticked all the other options from that post I believe.

Also a strange thing is that when I have already played a file and it's in my recent list in Allshare, even though I can't find the source I can still play the file from start to finish. So what I was doing was playing a few files for a minute or two each so when it inevitably cut out I could still play them from my recent list. Just couldn't play any new files

Where do I set the timeout for SSDP? Not that this is ideal but short term it may help?

[AaronK]

UPDATE: I think I'm getting somewhere

The file seems to be playing fine from PC and has gone well past the timeframe that PC1 cuts out at.

The PC usage is always low, changing the router settings didn't seem to help.

Am using the same router, same antivirus and same version of serviio. Perhaps it's a program that runs in the background or updates regularly that somehow cuts it, as it acts on the same port or something????

I have a remote mouse app, evernote, avast (dont think it's this as it works find on PC1), itunes, my keyboard and mouse (doubtful), printer (doubtful). Thoughts?

Also how is it best to check. Use task manager and go through processes? (not that I know what they all relate to) Somehow figure out what process went off at the same time it cut out?

[DenyAll]

To set the timeout value for SDDP advertisements, you need to add the following line to the ServiioService.exe.vmoptions file located in the /bin folder:

-Dserviio.advertisementDuration=14400

The value is seconds. The default value is 1800 (30 minutes). The above will give you 4 hours.

Serviio advertises its presence at random interval around 3-4 minutes and sets duration of each of these messages to 30 minutes by default. If this works, it would suggest your device is receiving the first notice, but not any subsequent ones.....or Serviio is sending the first notice, but not subsequent ones. I then checked your log file again, and sure enough, can see at 11:02:18 it sends out an advertisement, but never again. I don't suppose you edited the log at all did you - your first example log had the advertisements (but it was over a much shorter period)?

[AaronK]

To set the timeout value for SDDP advertisements, you need to add the following line to the ServiioService.exe.vmoptions file located in the /bin folder:

-Dserviio.advertisementDuration=14400

The value is seconds. The default value is 1800 (30 minutes). The above will give you 4 hours.

Serviio advertises its presence at random interval around 3-4 minutes and sets duration of each of these messages to 30 minutes by default. If this works, it would suggest your device is receiving the first notice, but not any subsequent ones.....or Serviio is sending the first notice, but not subsequent ones. I then checked your log file again, and sure enough, can see at 11:02:18 it sends out an advertisement, but never again. I don't suppose you edited the log at all did you - your first example log had the advertisements (but it was over a much shorter period)?

I did edit the file quite a lot I can send it via a different method it's 50MB large . I tried to cut out what the repeating data was but I perhaps missed something? I still have the original copy but it was huge. The PC2 is playing it fine. Is there a real fix for this problem if it is indeed this? Or what are the causes?

Do you think it's the above or my follow up thoughts being another application that's interrupting it somehow? what would the search terms be for find the 'advertisement' Hopefully it's searchable and it can check to see how often this takes place? If it's a much shorter period is this the problem? If this temp fix works, if there a permanent fix?

EDIT: I can't find PC1 (original) in the list but I can still see PC2 (test PC) fine.

[DenyAll]

Thoughts? .... Like you I'm thinking something on the offending PC is effecting Serviio, but need to see the unedited log (zip it up, they compress quite nicely - or better - you can go through it - you are looking for the term "Will advertise again in" every 3-4 minutes consistently throughout the log - or specifically for the half hour before it fails). If these messages exist then it means they are not getting to the "broken" TV for some reason.

To test if there is a software clash, you can restart windows with no other software running (type MSCONFIG in your start menu, do a Selective Startup with Load Startup items unchecked). This will restart Windows with all services running, but no startup software (you can see the list of these in startup tab). Keep detailed logging on and lets see if those rascally advertisement messages start appearing every three or so minutes after you start playing something and/or the TV now works. If they do, you may want to start bring the startup items on one at a time to try and work out which one is clashing.

I'm going off-line for probably the next 24 hours or so - will come back to you then. The good news is we seem to have ruled out the network, router and TV's.....

[AaronK]

Thoughts? .... Like you I'm thinking something on the offending PC is effecting Serviio, but need to see the unedited log (zip it up, they compress quite nicely - or better - you can go through it - you are looking for the term "Will advertise again in" every 3-4 minutes consistently throughout the log - or specifically for the half hour before it fails). If these messages exist then it means they are not getting to the "broken" TV for some reason.

To test if there is a software clash, you can restart windows with no other software running (type MSCONFIG in your start menu, do a Selective Startup with Load Startup items unchecked). This will restart Windows with all services running, but no startup software (you can see the list of these in startup tab). Keep detailed logging on and lets see if those rascally advertisement messages start appearing every three or so minutes after you start playing something and/or the TV now works. If they do, you may want to start bring the startup items on one at a time to try and work out which one is clashing.

I'm going off-line for probably the next 24 hours or so - will come back to you then. The good news is we seem to have ruled out the network, router and TV's.....

Not a problem,

I have added that line exactly in the file. So will test this first. If not. Then will take it back out and go through the other things you've suggested

I have a a lot to check out while your away. Although I'm hoping someone else can chime in here and help. I wish there was some sort of way to 'rep' you. You've been a massive help.

EDIT: I have checked the file and it has that line listed every 3-4 minutes as suggested. So I assume that means this line change to 14400 will not work as it seems to be listed and advertised well within 30mins of the cutoff time. (As long as I understood it right?)

[DenyAll]

ps. you will have to restart Serviio (or better, your PC) for the advertisement duration to take. This should work, but its not really solving the problem, just making it less painful. Even if it does work - if you have the time (and patience) it would be nice to see if it is a clash somewhere - may help others.
pps. more than happy to help. Thanks for the comment.

[AaronK]

It's working so far. so what does this mean? That even though it was advertising it wasn't getting through and now it's delaying that process of cutting out at 4 hours rather than 30 mins?

I can see the advertisement in the logs every 3-4 mins previously but it cut out anyway. Now the advertisement is set longer to 14400 it seems to be going ok. But it's not the fix if i figured this out correctly, it's just delaying the cut out as suggested above?

So should this mean that its still likely a start up application? I'll put it back to the original setting, logging on, do normal test, then delete start up apps till it works, I'll test them all. I'll start with the remote mouse, its not on the other PC and its one that uses ports and remote access.

[AaronK]

Setting the advertisement time worked, although It still goes missing, I can get through a whole movie though. Although I still want to get to the bottom of it as it's just a temp fix but the problem remains. I have begun to test with a selective start up (with start up items loaded). I did however go and open Serviio once in obviously. Although I came across a side problem. The 'Greem tick' did not come up with slelective start up and I could not access it remotely, and the yellow serviio icon wasn't showing up on my Tv as expected. It came up as generic icon with a ? next to it. Although I am testing a movie to see if it plays past the normal cut off time. Is this to be expected? I assume it has something to do with the fact that other normal start up items did not load and therefore connectivity could not take place as it was previously??

Weird thing is if it's in my last played list I can go still watch it while serviio can't be found, anything new I can't

Will report back with the outcome. If successful I'll test again to make sure it wasn't a fluke. I've almost gone through every solution here so hopefully my thread will be useful for others like me.

EDIT: WTH - Turning off all start up items still did not work, still cut out at the similar time around the 30 min mark. There is still a red cross next to connectivity status where it was ok yesterday. under UPnP port 23424 is listed under the IP of the second test computer that works fine. I assume this could pose alternate issues here. Doesn't seem anything I'm trying is working.

EDIT2: stopped Serviio on the test computer and the port 23424 sometimes shows up under uPnP. (Even though I have tried, although it did yesterday), Connectivity status still shows a red cross but was ok yesterday. It just keeps getting worse and worse.

EDIT3: I deleted serviio deleted all the firewall rules and Java, started all over again with 1.2. No luck doing that

HELP?

I will have to do the temp fix increasing the advertising time although it wont help in the long run....

[DenyAll]

I think we've exhausted everything I can think off. When you reinstalled java did you use the Java Removetool to clean it out fully?

One more test as well - if you do not watch a movie, but keep Serviio icon up for >30 minutes on the TV does the Serviio icon disappear. If not, if you leave the share menu on the TV and go back in, is the Serviio icon still there?

Weird thing is if it's in my last played list I can go still watch it while serviio can't be found, anything new I can't

Not really, the TV is likely storing the address of the Serviio server in the last played list - when you go to play it is uses this cached address to find the server (rather than relying on Serviio advertising it presence to find it).

[AaronK]

I think we've exhausted everything I can think off. When you reinstalled java did you use the Java Removetool to clean it out fully?

One more test as well - if you do not watch a movie, but keep Serviio icon up for >30 minutes on the TV does the Serviio icon disappear. If not, if you leave the share menu on the TV and go back in, is the Serviio icon still there?

Weird thing is if it's in my last played list I can go still watch it while serviio can't be found, anything new I can't

Not really, the TV is likely storing the address of the Serviio server in the last played list - when you go to play it is uses this cached address to find the server (rather than relying on Serviio advertising it presence to find it).

UPDATED POST>>>>>>

EDIT: Re Java: I deleted them using the uninstall programs section in control panel - I have Java 6 and 7. Is having Java 7 a problem in addition to 6? I think from memory I deleted them both then installed only 6, found it didn't work so added 7 back in as I was sure other programs were using it...

-I just fully deleted Avast and checked it, same thing.
- Re disconnect without playback: I do believe if I leave the TV going without playing anything, after 30 mins or so it does disappear regardless if I have watched anything.
- I changed the router and upgraded serviio at the same time and it seemed to cause issues so I can't really narrow it down to either serviio, PC apps or or some router settings (also instead of using 192.168.0 etc I started with 192.168.1 etc - though I don't think this should matter). I'm also on the 2.4 ghz range but don't think this should matter either.
- I can only think it's something specifically with TV1 and TV2 with PC1? Or something in the system settings that was still active when i started the PC without the start up apps. I also checked the TV settings and took out a network setting from the TV that was from samsung allshare (it basically had a specific IP that wasnt used any more as 'allowed') I though there might be something crossing over. Didn't change anything.

It plays ok from PC1 to ipad,
it DOES NOT play from PC1 to TV1/2
It plays from PC2 (test PC) to TV1
the TV's will also see Windows media player of other laptops.

I also have Apple TV that I use to access PC1
remote mouse
Airparrot
dragon dictation
other things but I can't see it could be anything else?

1. Could it be that these two TV's are both not working well with PC1 but it is the TV and it just allows a different connection with PC2 (test PC)??
2. I now can't get the green tick connectivity back either? Maybe I need to go step by step (or screenshots of each router setting page to see if there is something different?
3. Is having Java 7 a problem in addition to 6?

[AaronK]

No one else can help or provide any feedback to the thread or last post? Still massively stuck on this one.

[DenyAll]

I'm back...

have Java 6 and 7. Is having Java 7 a problem in addition to 6?

I think in this case it would be better to remove all Java using the Java removal tool (from http://www.java.com/en/download/uninstallapplet.jsp) and then reinstall the latest.

deleted all the firewall rules

Did you confirm the rules were re-established after re-install. Did you instal version 1.2.1. or 1.2?

I also checked the TV settings

Did you set the TV's to acquire IP addresses from the DHCP (often called "Automatic");

I leave the TV going without playing anything, after 30 mins or so it does disappear regardless if I have watched anything.

Did you confirm this?

Or something in the system settings that was still active when i started the PC without the start up apps.

The next level after starting without startup apps is to do disable all startup items in in msconfig as you did previously and then go to the Services tab. Important - hide all Microsoft services - and then disable everything else other than the Serviio service, and restart.

As long as I understood it right?

The problem you are having is due to Serviio's adverts not getting through to the TV. The first xx adverts DO get through and you see the Serviio icon. After a while however, subsequent advertisements do not get through for some reason, so the advertisement is never refreshed - the TV disconnects from Serviio 30 minutes after it received its last good advertisement message (even though Serviio has been sending them every 3-4 minutes).

it DOES NOT play from PC1 to TV1/2
It plays from PC2 (test PC) to TV1

I'm confused - previously I thought it was:

• PC1 did not play on TV1, but TV2 was OK; and
• Test PC played to both TV's

When did this change? The fact that the test PC worked fine was our biggest hint that it was related to PC1 rather than to the network, router, etc...

I don't think I ever asked - do you bind your WIC address or leave it as automatic (Serviio Console, Status tab). Try the the way around (let me know if you have multiple WICs appear in this list).

Finally, there is a "last resort" work around I thought of. You could set the advertising duration to 25 hours (90000), and if needed run a scheduled task to restart the Serviio service every 24 hours - this task will safeguard if you leave your PC running greater than 24 hours. An alternative is to downgrade to Serviio 1.1 which has helped some users. Both options though are sort of admitting defeat but may be the only avenue until some future discovery finds the root cause.

<edit> was just reading through this: viewtopic.php?f=10&t=8126&p=63758&hilit=disconnect#p63758. read the whole thread, the reply I point to though is about TV firmware....
and this; viewtopic.php?f=10&t=8638#p60068 </edit>

[AaronK]

I'm back...

have Java 6 and 7. Is having Java 7 a problem in addition to 6?

I think in this case it would be better to remove all Java using the Java removal tool (from http://www.java.com/en/download/uninstallapplet.jsp) and then reinstall the latest.

deleted all the firewall rules

Did you confirm the rules were re-established after re-install. Did you instal version 1.2.1. or 1.2?

I also checked the TV settings

Did you set the TV's to acquire IP addresses from the DHCP (often called "Automatic");

I leave the TV going without playing anything, after 30 mins or so it does disappear regardless if I have watched anything.

Did you confirm this?

Or something in the system settings that was still active when i started the PC without the start up apps.

The next level after starting without startup apps is to do disable all startup items in in msconfig as you did previously and then go to the Services tab. Important - hide all Microsoft services - and then disable everything else other than the Serviio service, and restart.

As long as I understood it right?

The problem you are having is due to Serviio's adverts not getting through to the TV. The first xx adverts DO get through and you see the Serviio icon. After a while however, subsequent advertisements do not get through for some reason, so the advertisement is never refreshed - the TV disconnects from Serviio 30 minutes after it received its last good advertisement message (even though Serviio has been sending them every 3-4 minutes).

it DOES NOT play from PC1 to TV1/2
It plays from PC2 (test PC) to TV1

I'm confused - previously I thought it was:

• PC1 did not play on TV1, but TV2 was OK; and
• Test PC played to both TV's

When did this change? The fact that the test PC worked fine was our biggest hint that it was related to PC1 rather than to the network, router, etc...

I don't think I ever asked - do you bind your WIC address or leave it as automatic (Serviio Console, Status tab). Try the the way around (let me know if you have multiple WICs appear in this list).

Finally, there is a "last resort" work around I thought of. You could set the advertising duration to 25 hours (90000), and if needed run a scheduled task to restart the Serviio service every 24 hours - this task will safeguard if you leave your PC running greater than 24 hours. An alternative is to downgrade to Serviio 1.1 which has helped some users. Both options though are sort of admitting defeat but may be the only avenue until some future discovery finds the root cause.

<edit> was just reading through this: viewtopic.php?f=10&t=8126&p=63758&hilit=disconnect#p63758. read the whole thread, the reply I point to though is about TV firmware....
and this; viewtopic.php?f=10&t=8638#p60068 </edit>

Great reply. I'm going to need a bit of time to work through these other options.

Sorry if I confused it. PC1 (main PC) Never played fully to either TV1 or TV2. It cut out on both. PC2 (test PC) played fully to TV1 (I didn't test through to TV2 as it worked fine.) I can see that Serviio and Windows Media Player icons go missing from the source list at the regular intervals although the Test PC and another laptop (I have tested) remain constant (meaning I can always see the WMP from the test laptop and test PC, indicating they are not losing that connection after 30 mins.)

That's the strange thing. Surely if it works like above, it needs to be something specific to PC1 and TV1/2? Even if its the rules/router/software/anything blocking that connection but allowing all other test devices through.

[AaronK]

I'm back...

have Java 6 and 7. Is having Java 7 a problem in addition to 6?

I think in this case it would be better to remove all Java using the Java removal tool (from http://www.java.com/en/download/uninstallapplet.jsp) and then reinstall the latest.

deleted all the firewall rules

Did you confirm the rules were re-established after re-install. Did you instal version 1.2.1. or 1.2?

I also checked the TV settings

Did you set the TV's to acquire IP addresses from the DHCP (often called "Automatic");

I leave the TV going without playing anything, after 30 mins or so it does disappear regardless if I have watched anything.

Did you confirm this?

Or something in the system settings that was still active when i started the PC without the start up apps.

The next level after starting without startup apps is to do disable all startup items in in msconfig as you did previously and then go to the Services tab. Important - hide all Microsoft services - and then disable everything else other than the Serviio service, and restart.

As long as I understood it right?

The problem you are having is due to Serviio's adverts not getting through to the TV. The first xx adverts DO get through and you see the Serviio icon. After a while however, subsequent advertisements do not get through for some reason, so the advertisement is never refreshed - the TV disconnects from Serviio 30 minutes after it received its last good advertisement message (even though Serviio has been sending them every 3-4 minutes).

it DOES NOT play from PC1 to TV1/2
It plays from PC2 (test PC) to TV1

I'm confused - previously I thought it was:

• PC1 did not play on TV1, but TV2 was OK; and
• Test PC played to both TV's

When did this change? The fact that the test PC worked fine was our biggest hint that it was related to PC1 rather than to the network, router, etc...

I don't think I ever asked - do you bind your WIC address or leave it as automatic (Serviio Console, Status tab). Try the the way around (let me know if you have multiple WICs appear in this list).

Finally, there is a "last resort" work around I thought of. You could set the advertising duration to 25 hours (90000), and if needed run a scheduled task to restart the Serviio service every 24 hours - this task will safeguard if you leave your PC running greater than 24 hours. An alternative is to downgrade to Serviio 1.1 which has helped some users. Both options though are sort of admitting defeat but may be the only avenue until some future discovery finds the root cause.

<edit> was just reading through this: viewtopic.php?f=10&t=8126&p=63758&hilit=disconnect#p63758. read the whole thread, the reply I point to though is about TV firmware....
and this; viewtopic.php?f=10&t=8638#p60068 </edit>

Great reply. I'm going to need a bit of time to work through these other options.

Sorry if I confused it. PC1 (main PC) Never played fully to either TV1 or TV2. It cut out on both. PC2 (test PC) played fully to TV1 (I didn't test through to TV2 as it worked fine.) I can see that Serviio and Windows Media Player icons go missing from the source list at the regular intervals although the Test PC and another laptop (I have tested) remain constant (meaning I can always see the WMP from the test laptop and test PC, indicating they are not losing that connection after 30 mins.)

That's the strange thing. Surely if it works like above, it needs to be something specific to PC1 and TV1/2? Even if its the rules/router/software/anything blocking that connection but allowing all other test devices through.

I tried removing old java applications and allowing serviio. I have both 32 and 64 bit versions of java installed. I have some programs that are under program files and some under program files (86). I think that means I need both? Assume it's not this?


Sorry PC1 did not work to any TV1 or TV2
PC2 works perfectly on the same network and settings
I use a bound IP, and did for both PC1 and PC2.
I installed 1.2.1 on both PC's
I tried downgrading and it didn't work.
I also created a new user account on the PC to see if it was account related. Nope.
My only two options it seems is to either format the PC (not too keen) or increase the advertising time as a work about. I wanted to work it out but it seems I can't.

Have there been any other ideas since we last spoke?? Anyone?

[DenyAll]

Not any new ideas.... both PC's are running Win 7 64 bit and both are running both 64 and 32 bit Java?

My understanding is that you need both versions of Java to support both versions of Internet Explorer that come with Win 7 64 bit. Serviio should be using the 64 bit version. You could try to get serviio to use the 32bit Java - see viewtopic.php?f=5&t=8353, or try uninstalling one version or the other. But really am grasping at straws....

[AaronK]

PROBLEM FOUND: SOLUTION NEEDED:

Turns out it was the ethernet over power I have four units in the house.

One connected to the router
one connected to PC1
one connected to both TV1 & TV2

the TEST PC would work fine with serviio as it wasn't on EOP, its directly connected to router. I have the 4 EOP devices connected and paired yet It's like the EOP's connected to the TV1 & TV2 aren't paired. They obviously are as they are getting the internet connection through otherwise there would be no connection.

When i switched the EOP's off the TV's and switched the TV to wireless they worked fine. I'm worried though that when I play something big it will be slow. That was the whole point of getting them on the TV's also.

Any solutions here? I will be asking on the TP link website too.

Glad i've figured out my problem, yet to get the solution.