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mkv files not appearing on BD-J5900 player

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ronnyvedal

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Post Thu Mar 31, 2016 6:26 pm

mkv files not appearing on BD-J5900 player

Hello

I recently bought a BD-J5900 bluray player, and when i browse my shared folders, mkv files aint showing.
If i choose Generic DLNA profile on the player, it shows like 2 mkv files out of 50. I dont get this at all. I have multiple smart-tvs and players from samsung and all the other ones works just fine

I've tried to reboot, reinstall serviio, even reinstalled to an older serviio version but it didnt help.

I installed plex on my computer just to try, and it worked there, but plex sucks compared to serviio :/

Please help
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zip

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Location: London, UK

Post Thu Mar 31, 2016 8:33 pm

Re: mkv files not appearing on BD-J5900 player

What profile are you using? Try the J-Series Samsung TV one.
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Thu Mar 31, 2016 8:52 pm

Re: mkv files not appearing on BD-J5900 player

I've tried all the samsung profiles, really. I just came home from a friends place who also uses serviio with multiple samsung units... i took the player to his place, and the same thing happened there.

The strange thing is, if i rename a .mkv file to .avi and serviio updates database with the change, i still cannot see this .avi file. Its like its up to which codec the file has?

Also found out now, same thing with .mp4 files as .mkv.

Serviio works fine with other units, and plex works fine with this one.. i dont get it.
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ronnyvedal

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Posts: 28

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Post Thu Mar 31, 2016 8:56 pm

Re: mkv files not appearing on BD-J5900 player

I tried to re-encode a mkv file to xvid .avi now and it showed up..
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atc98092

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Post Thu Mar 31, 2016 11:10 pm

Re: mkv files not appearing on BD-J5900 player

Remember that just saying MKV doesn't mean anything. MKV is a container, and the video and audio codec it contains is more important to why something may or may not appear. That said, I do have an occasional file that doesn't show up, and I have no idea why. For example, I have all 6 Star Wars episodes ripped from Blu-Ray, so are all identical, but episode one doesn't appear in all my players. Perhaps it's making an editorial comment about that particular movie :o

So, pick a video that doesn't show and run ffmpeg -i against it and post the results. Lets see if you have some strange codec within.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Fri Apr 01, 2016 5:32 am

Re: mkv files not appearing on BD-J5900 player

I can do that when i get home from work today. The strange thing is that everything shows up and plays perfectly on like 6 other units, but not on this one.

Im concidering to return this player and buy another one instead.
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atc98092

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Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Fri Apr 01, 2016 1:18 pm

Re: mkv files not appearing on BD-J5900 player

I have a Samsung H series BD player, and I don't even use it. I've had better experience with Sony players.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Fri Apr 01, 2016 9:58 pm

Re: mkv files not appearing on BD-J5900 player

This is ffmpeg -i output i get.

Note that this is one of like 2000 mkv files which is not showing on BD-J5900, but which shows on all other players.
It's nothing special about this file at all.

No matter which dlna profile i choose for this player.



ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100
Input #0, matroska,webm, from 'Criminal.Minds.S11E18.720p.HDTV.x264-AVS.mkv':
Metadata:
ENCODER : mkv 2.1.1 AVS
Duration: 00:42:24.71, start: 0.000000, bitrate: 3478 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709/unknown/unknown), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
At least one output file must be specified
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atc98092

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Location: Washington (the state)

Post Sat Apr 02, 2016 12:24 am

Re: mkv files not appearing on BD-J5900 player

That sure looks like it should be fine. Just a shot in the dark, but that's a pretty old version of FFMPEG. Is that the one Serviio is using? What OS are you running?
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Sun Apr 03, 2016 9:43 am

Re: mkv files not appearing on BD-J5900 player

I'm using the newest serviio, and the ffmpeg.exe is from the lib directory in serviio install-dir :)
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ronnyvedal

Streaming enthusiast

Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Sun Apr 03, 2016 6:27 pm

Re: mkv files not appearing on BD-J5900 player

I think theres something wrong with the profiles here.



Stream #0:0: Video: h264 (Main) (H264 / 0x34363248), yuv420p, 1280x720 [SAR 1:1 DAR 16:9], 1207 kb/s, 25 fps, 25 tbr, 25 tbn, 50 tbc
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 44100 Hz, stereo, s16p, 192 kb/s

^ does not work (format not supported)


Stream #0:0: Video: mpeg4 (Simple Profile) (XVID / 0x44495658), yuv420p, 576x320 [SAR 1:1 DAR 9:5], 933 kb/s, 20 fps, 20 tbr, 20 tbn, 20 tbc
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 48000 Hz, stereo, s16p, 132 kb/s

^ works


Stream #0:0: Video: h264 (Main), yuv420p(tv, bt709), 1920x1080 [SAR 1:1 DAR 16:9], 25 fps, 25 tbr, 1k tbn, 50 tbc (default)
Metadata:
BPS : 6198133
BPS-eng : 6198133
DURATION : 00:21:07.480000000
DURATION-eng : 00:21:07.480000000
NUMBER_OF_FRAMES: 31687
NUMBER_OF_FRAMES-eng: 31687
NUMBER_OF_BYTES : 982001355
NUMBER_OF_BYTES-eng: 982001355
_STATISTICS_WRITING_APP: mkvmerge v8.9.0 ('Father Daughter') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.9.0 ('Father Daughter') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-03-21 11:39:44
_STATISTICS_WRITING_DATE_UTC-eng: 2016-03-21 11:39:44
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES

^ This one does not show up on the player, but on all other players it shows.



Using the samsung J series profile. If i switch over to the C/D or E/F profiles, all files are playable, but still the last one does NOT show up.


Can anyone please explain? I'm going crazy here :/
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Sun Apr 03, 2016 6:39 pm

Re: mkv files not appearing on BD-J5900 player

Zip, you have any ideas?
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zip

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Location: London, UK

Post Sun Apr 03, 2016 6:42 pm

Re: mkv files not appearing on BD-J5900 player

You could try to remove these 2 lines from the sam_j profile:

  Code:
<Matches container="*" vCodec="h264" profile="high" levelGreaterThan="4.2" />
<Matches container="*" vCodec="h264" profile="main" levelGreaterThan="4.2" />


Last time I checked transcoded files were not playable on Samsung J - so try to play them natively.


Can you post the whole ffmpeg -i for the last file?
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Sun Apr 03, 2016 7:04 pm

Re: mkv files not appearing on BD-J5900 player

This is the complete output of a file that wont show up no matter which profile i use:


ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100
Input #0, matroska,webm, from 'Mom.S03E12.720p.HDTV.X264-DIMENSION.mkv':
Metadata:
encoder : libebml v1.3.1 + libmatroska v1.4.2
creation_time : 2016-02-18 19:58:28
Duration: 00:19:21.22, start: 0.000000, bitrate: 3029 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709/unknown/unknown), 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Metadata:
BPS : 2644264
BPS-eng : 2644264
DURATION : 00:19:21.160000000
DURATION-eng : 00:19:21.160000000
NUMBER_OF_FRAMES: 27840
NUMBER_OF_FRAMES-eng: 27840
NUMBER_OF_BYTES : 383801831
NUMBER_OF_BYTES-eng: 383801831
_STATISTICS_WRITING_APP: mkvmerge v8.4.0 ('A better way to fly') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.4.0 ('A better way to fly') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-02-18 19:58:28
_STATISTICS_WRITING_DATE_UTC-eng: 2016-02-18 19:58:28
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
Metadata:
BPS : 384000
BPS-eng : 384000
DURATION : 00:19:21.216000000
DURATION-eng : 00:19:21.216000000
NUMBER_OF_FRAMES: 36288
NUMBER_OF_FRAMES-eng: 36288
NUMBER_OF_BYTES : 55738368
NUMBER_OF_BYTES-eng: 55738368
_STATISTICS_WRITING_APP: mkvmerge v8.4.0 ('A better way to fly') 64bit
_STATISTICS_WRITING_APP-eng: mkvmerge v8.4.0 ('A better way to fly') 64bit
_STATISTICS_WRITING_DATE_UTC: 2016-02-18 19:58:28
_STATISTICS_WRITING_DATE_UTC-eng: 2016-02-18 19:58:28
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
_STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
At least one output file must be specified



I tried to remove those 2 lines and then restarted serviio service and changed to J profile, but it didnt help. "File format not supported"
Another strange thing is that when i switch to E/F profile, "some" new files shows up, which doesnt show with the J profile.




Example (visuable with E/F but not with J):

ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100
Input #0, matroska,webm, from 'test.mkv':
Metadata:
encoder : libebml v0.7.7 + libmatroska v0.8.1
creation_time : 2008-02-28 06:50:25
Duration: 01:52:33.98, start: 0.000000, bitrate: 5563 kb/s
Stream #0:0(eng): Video: h264 (High), yuv420p, 1280x720, SAR 1:1 DAR 16:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
At least one output file must be specified
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zip

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Location: London, UK

Post Sun Apr 03, 2016 11:38 pm

Re: mkv files not appearing on BD-J5900 player

Try to download the latest version (1.6.1) and disable transcoding.
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ronnyvedal

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Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Mon Apr 04, 2016 5:52 pm

Re: mkv files not appearing on BD-J5900 player

Already running 1.6.1 (I've also tried earlier versions)

Disabling transcoding gives the same result as giving the player the J-profile.
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ronnyvedal

Streaming enthusiast

Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Tue Apr 05, 2016 9:59 pm

Re: mkv files not appearing on BD-J5900 player

Any ideas?
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zip

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Location: London, UK

Post Wed Apr 06, 2016 8:20 am

Re: mkv files not appearing on BD-J5900 player

Do you have the profile file which Plex uses for the player?
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ronnyvedal

Streaming enthusiast

Posts: 28

Joined: Fri Dec 20, 2013 4:06 pm

Post Wed Apr 06, 2016 12:13 pm

Re: mkv files not appearing on BD-J5900 player

I'm not sure how those things work in plex. I just installed it and everything happened automatically. I dont find any settings for the player either in plex.
I just installed plex to test, really.
If you're familiar with the plex setup, perhaps you know where to find what you're looking for?
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zip

User avatar

Serviio developer / Site Admin

Posts: 17090

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Wed Apr 06, 2016 6:21 pm

Re: mkv files not appearing on BD-J5900 player

Just to confirm - are you looking in the Folders category for the missing mkv files? Just that thay won't appear in movies if the metadata is not correct.
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