[SOLVED] mkv problems with Sony KDL-40EX403

First of all, as a new user, just a quick note to say how impressed I've been with Serviio. I've tried just about every other DLNA server going and this is by far the best for my Sony Internet TV so many thanks for all the hard work.

Down to the problem - I can't get any .mkv file to play back on the TV. In every case I get the "server is temporarily unavailable" message. All other video formats I've tried I've had some success with.

To show the problem, I've tried using the GIJoe DivX plus file as mentioned in the 2010 Sony TV profiles thread. I'm using Serviio version 0.5.1. I've turned on the debugging mode for the log file and here's a copy of what I believe to be the relevant section of the log:

  Code:

2011-03-15 14:05:47,531 DEBUG [WebServer] Incoming connection from /192.168.1.71:50386
2011-03-15 14:05:47,535 DEBUG [ResourceTransportRequestHandler] HEAD /resource/12385/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO$2 HTTP/1.1, headers = [getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="BRAVIA KDL-40EX403";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-40EX403"; mv="1.7";,Host: 192.168.1.67:8895]]
2011-03-15 14:05:47,535 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.71
2011-03-15 14:05:47,537 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.71, Profile=Sony Bravia TV'
2011-03-15 14:05:47,538 DEBUG [ResourceTransportRequestHandler] Request for resource 12385 and type 'MEDIA_ITEM' received
2011-03-15 14:05:47,538 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 12385)
2011-03-15 14:05:47,539 DEBUG [VideoDAOImpl] Reading a Video (id = 12385)
2011-03-15 14:05:47,540 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 12385, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV
2011-03-15 14:05:47,540 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file GIJoeTheRiseOfCobraTrailer-DivXPlusHD.mkv
2011-03-15 14:05:47,541 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file GIJoeTheRiseOfCobraTrailer-DivXPlusHD.mkv: AVC_TS_MP_HD_AC3_ISO
2011-03-15 14:05:47,541 DEBUG [ResourceTransportRequestHandler] Sending HEAD response back
2011-03-15 14:05:47,541 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/mpeg,Date: Tue, 15 Mar 2011 14:05:47 GMT,Server: Windows 7, UPnP/1.0 DLNADOC/1.50, Serviio/0.5.1,Cache-control: no-cache,contentFeatures.dlna.org: DLNA.ORG_PN=AVC_TS_HD_60_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org: Streaming]]
2011-03-15 14:05:47,567 DEBUG [WebServer] Incoming connection from /192.168.1.71:50387
2011-03-15 14:05:47,568 DEBUG [ResourceTransportRequestHandler] GET /resource/12385/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO$2 HTTP/1.1, headers = [TimeSeekRange.dlna.org: npt=0.000-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="BRAVIA KDL-40EX403";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-40EX403"; mv="1.7";,Host: 192.168.1.67:8895]]
2011-03-15 14:05:47,568 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.71
2011-03-15 14:05:47,569 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.71, Profile=Sony Bravia TV'
2011-03-15 14:05:47,569 DEBUG [ResourceTransportRequestHandler] Request for resource 12385 and type 'MEDIA_ITEM' received
2011-03-15 14:05:47,569 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 12385)
2011-03-15 14:05:47,570 DEBUG [VideoDAOImpl] Reading a Video (id = 12385)
2011-03-15 14:05:47,571 DEBUG [VideoDeliveryEngine] Delivering item '12385' for client 'IPAddress=/192.168.1.71, Profile=Sony Bravia TV'
2011-03-15 14:05:47,571 DEBUG [VideoDeliveryEngine] Delivering file 'GIJoeTheRiseOfCobraTrailer-DivXPlusHD.mkv' using transcoding
2011-03-15 14:05:47,601 DEBUG [AbstractTranscodingDeliveryEngine] No suitable transcoding job exists yet, start one for client 'IPAddress=/192.168.1.71, Profile=Sony Bravia TV'
2011-03-15 14:05:47,603 DEBUG [MediaItemDAOImpl] Getting file of media item 12385
2011-03-15 14:05:47,607 ERROR [ResourceTransportRequestHandler] Error while processing resource, sending back 500 error. Message: null
java.lang.NullPointerException
   at org.serviio.external.FFMPEGWrapper.getAudioBitrate(FFMPEGWrapper.java:381)
   at org.serviio.external.FFMPEGWrapper.addAudioParameters(FFMPEGWrapper.java:358)
   at org.serviio.external.FFMPEGWrapper.transcodeVideoFile(FFMPEGWrapper.java:228)
   at org.serviio.external.FFMPEGWrapper.transcodeFile(FFMPEGWrapper.java:201)
   at org.serviio.delivery.resource.AbstractTranscodingDeliveryEngine.startTranscodeJob(AbstractTranscodingDeliveryEngine.java:254)
   at org.serviio.delivery.resource.AbstractTranscodingDeliveryEngine.retrieveTranscodedResource(AbstractTranscodingDeliveryEngine.java:111)
   at org.serviio.delivery.resource.AbstractDeliveryEngine.deliver(AbstractDeliveryEngine.java:89)
   at org.serviio.delivery.MediaResourceRetrievalStrategy.retrieveResource(MediaResourceRetrievalStrategy.java:116)
   at org.serviio.upnp.webserver.ResourceTransportRequestHandler.handleRequest(ResourceTransportRequestHandler.java:130)
   at org.serviio.upnp.webserver.AbstractRequestHandler.handle(AbstractRequestHandler.java:58)
   at org.apache.http.protocol.HttpService.doService(HttpService.java:293)
   at org.serviio.upnp.webserver.ServiioHttpService.doService(ServiioHttpService.java:58)
   at org.apache.http.protocol.HttpService.handleRequest(HttpService.java:212)
   at org.serviio.upnp.webserver.WebServer$WorkerThread.run(WebServer.java:187)


You'll see that although I get the ERROR message I don't get any line giving me the FFMPEG command so I can't try using it in a console window to see what error message it gives me as suggested elsewhere in the forum.

If I remux the file using ReBox.NET to a .ts file it plays fine so I guess if that's what I need to do then fine but I get the impression other people can get Serviio to transcode their MKV files to their Sony TV so I'd like to get it working on mine

Thanks for any ideas you can offer me.

Shippo

[zip]

Is your PC an old one? It looks it takes a long time to kick off the ffmpeg command and then it fails retrieving data from its output.

[Illico]

...You'll see that although I get the ERROR message I don't get any line giving me the FFMPEG command so I can't try using it in a console window to see what error message it gives me as suggested elsewhere in the forum.

In fact, I have the same problem with "Up_in_the_Air_Trailer", "Iron_Man_2" and "GIJoeTrailer":
http://divxtrailers.divx.com/GIJoeTheRi ... PlusHD.mkv
http://divxtrailers.divx.com/Iron_Man_2-DivXPlusHD.mkv
I could not find ffmpeg command line used for transcoding, Zip do you have an idea?

2011-03-15 20:26:58,062 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 6005, format AVC_TS_MP_HD_AC3_ISO and profile Sony Bravia TV
2011-03-15 20:26:58,062 DEBUG [AbstractTranscodingDeliveryEngine] Getting media info for transcoded version of file Up_in_the_Air-MKV-AVC-HL4.0-1920x1036-24fps-AAC-48KHz-Stereo.mkv
2011-03-15 20:26:58,062 DEBUG [VideoDeliveryEngine] Found Format profile for transcoded file Up_in_the_Air-MKV-AVC-HL4.0-1920x1036-24fps-AAC-48KHz-Stereo.mkv: AVC_TS_MP_HD_AC3_ISO
2011-03-15 20:26:58,062 DEBUG [ResourceTransportRequestHandler] Sending HEAD response back
2011-03-15 20:26:58,062 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Type: video/mpeg,Date: Tue, 15 Mar 2011 19:26:58 GMT,Server: Windows XP, UPnP/1.0 DLNADOC/1.50, Serviio/0.5.1,Cache-control: no-cache,contentFeatures.dlna.org: DLNA.ORG_PN=AVC_TS_HD_60_AC3_ISO;DLNA.ORG_OP=10;DLNA.ORG_CI=1;DLNA.ORG_FLAGS=01500000000000000000000000000000,transferMode.dlna.org: Streaming]]
2011-03-15 20:26:58,078 DEBUG [WebServer] Incoming connection from /192.168.1.9:38192
2011-03-15 20:26:58,078 DEBUG [ResourceTransportRequestHandler] GET /resource/6005/MEDIA_ITEM/AVC_TS_MP_HD_AC3_ISO$2 HTTP/1.1, headers = [TimeSeekRange.dlna.org: npt=0.000-,getcontentFeatures.dlna.org: 1,Pragma: getIfoFileURI.dlna.org,transferMode.dlna.org: Streaming,X-AV-Physical-Unit-Info: pa="BRAVIA KDL-46EX501";,X-AV-Client-Info: av=5.0; cn="Sony Corporation"; mn="BRAVIA KDL-46EX501"; mv="1.7";,Host: 192.168.1.6:8895]]
2011-03-15 20:26:58,078 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.9
2011-03-15 20:26:58,078 DEBUG [ResourceTransportRequestHandler] Resource request accepted. Using client 'IPAddress=/192.168.1.9, Profile=Sony Bravia TV'
2011-03-15 20:26:58,078 DEBUG [ResourceTransportRequestHandler] Request for resource 6005 and type 'MEDIA_ITEM' received
2011-03-15 20:26:58,078 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 6005)
2011-03-15 20:26:58,078 DEBUG [VideoDAOImpl] Reading a Video (id = 6005)
2011-03-15 20:26:58,078 DEBUG [VideoDeliveryEngine] Delivering item '6005' for client 'IPAddress=/192.168.1.9, Profile=Sony Bravia TV'
2011-03-15 20:26:58,078 DEBUG [VideoDeliveryEngine] Delivering file 'Up_in_the_Air-MKV-AVC-HL4.0-1920x1036-24fps-AAC-48KHz-Stereo.mkv' using transcoding
2011-03-15 20:26:58,078 DEBUG [AbstractTranscodingDeliveryEngine] No suitable transcoding job exists yet, start one for client 'IPAddress=/192.168.1.9, Profile=Sony Bravia TV'
2011-03-15 20:26:58,078 DEBUG [MediaItemDAOImpl] Getting file of media item 6005
2011-03-15 20:26:58,078 ERROR [ResourceTransportRequestHandler] Error while processing resource, sending back 500 error. Message: null
java.lang.NullPointerException
at org.serviio.external.FFMPEGWrapper.getAudioBitrate(FFMPEGWrapper.java:381)
at org.serviio.external.FFMPEGWrapper.addAudioParameters(FFMPEGWrapper.java:358)
at org.serviio.external.FFMPEGWrapper.transcodeVideoFile(FFMPEGWrapper.java:228)
at org.serviio.external.FFMPEGWrapper.transcodeFile(FFMPEGWrapper.java:201)
at org.serviio.delivery.resource.AbstractTranscodingDeliveryEngine.startTranscodeJob(AbstractTranscodingDeliveryEngine.java:254)
at org.serviio.delivery.resource.AbstractTranscodingDeliveryEngine.retrieveTranscodedResource(AbstractTranscodingDeliveryEngine.java:111)
at org.serviio.delivery.resource.AbstractDeliveryEngine.deliver(AbstractDeliveryEngine.java:89)
at org.serviio.delivery.MediaResourceRetrievalStrategy.retrieveResource(MediaResourceRetrievalStrategy.java:116)
at org.serviio.upnp.webserver.ResourceTransportRequestHandler.handleRequest(ResourceTransportRequestHandler.java:130)
at org.serviio.upnp.webserver.AbstractRequestHandler.handle(AbstractRequestHandler.java:58)
at org.apache.http.protocol.HttpService.doService(HttpService.java:293)
at org.serviio.upnp.webserver.ServiioHttpService.doService(ServiioHttpService.java:58)
at org.apache.http.protocol.HttpService.handleRequest(HttpService.java:212)
at org.serviio.upnp.webserver.WebServer$WorkerThread.run(WebServer.java:187)

[zip]

looking like a bug to me ;-/

[zip]

can you post ffmpeg -i of the file?

[Illico]

  Code:

ffmpeg.exe -i "P:\Video\Samples\Matroska\Up_in_the_Air-MKV-AVC-HL4.0-1920x1036-24fps-AAC-48KHz-Stereo.mkv"
FFmpeg version UNKNOWN, Copyright (c) 2000-2011 the FFmpeg developers
  built on Jan 10 2011 21:46:22 with gcc 4.4.2

[matroska,webm @ 015fd0b0] Unknown entry 0xC6
[matroska,webm @ 015fd0b0] Unknown entry 0xEA
[matroska,webm @ 015fd0b0] Unknown entry 0x53B8
[matroska,webm @ 015fd0b0] Unknown entry 0xC6
[matroska,webm @ 015fd0b0] Unknown entry 0xEA
[matroska,webm @ 015fd0b0] Unknown entry 0x2AD1D3
[matroska,webm @ 015fd0b0] Estimating duration from bitrate, this may be inaccurate

Seems stream 0 codec frame rate differs from container frame rate: 48.00 (48/1) -> 24.00 (48/2)
Input #0, matroska,webm, from 'P:\Video\Samples\Matroska\Up_in_the_Air-MKV-AVC-HL4.0-1920x1036-24fps-AAC-48KHz-Stereo.mkv':
  Duration: 00:02:32.08, start: 0.000000, bitrate: N/A
    Stream #0.0(eng): Video: h264, yuvj420p, 1920x1036 [PAR 1:1 DAR 480:259], 24 fps, 24 tbr, 1k tbn, 48 tbc
    Stream #0.1(eng): Audio: aac, 48000 Hz, stereo, s16


  Code:

/ffmpeg.exe -i "P:\Video\Samples\Matroska\Iron_Man_2-MKV-AVC-HL4.0-1920x800-23.97fps-AAC-48KHz-Stereo.mkv"
FFmpeg version UNKNOWN, Copyright (c) 2000-2011 the FFmpeg developers
  built on Jan 10 2011 21:46:22 with gcc 4.4.2

[matroska,webm @ 015fd0c0] Unknown entry 0xC6
[matroska,webm @ 015fd0c0] Unknown entry 0xEA
[matroska,webm @ 015fd0c0] Unknown entry 0x53B8
[matroska,webm @ 015fd0c0] Unknown entry 0xC6
[matroska,webm @ 015fd0c0] Unknown entry 0xEA
[matroska,webm @ 015fd0c0] Unknown entry 0x2AD1D3
[matroska,webm @ 015fd0c0] Estimating duration from bitrate, this may be inaccurate

Seems stream 0 codec frame rate differs from container frame rate: 47.95 (48000/1001) -> 23.98 (48000/2002)
Input #0, matroska,webm, from 'P:\Video\Samples\Matroska\Iron_Man_2-MKV-AVC-HL4.0-1920x800-23.97fps-AAC-48KHz-Stereo.mkv':
  Duration: 00:02:30.51, start: 0.000000, bitrate: N/A
    Stream #0.0(eng): Video: h264, yuvj420p, 1920x800 [PAR 1:1 DAR 12:5], 23.98fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Stream #0.1(eng): Audio: aac, 48000 Hz, stereo, s16


  Code:

ffmpeg.exe -i "P:\Video\Samples\Matroska\GIJoe_MKV-AVC-HL4.0-1280x528-23.97fps-AAC-48KHz-Stereo.mkv"
FFmpeg version UNKNOWN, Copyright (c) 2000-2011 the FFmpeg developers
  built on Jan 10 2011 21:46:22 with gcc 4.4.2

[matroska,webm @ 015fd0c0] max_analyze_duration reached
[matroska,webm @ 015fd0c0] Estimating duration from bitrate, this may be inaccurate

Seems stream 0 codec frame rate differs from container frame rate: 47.95 (48000/1001) -> 23.98 (48000/2002)
Input #0, matroska,webm, from 'P:\Video\Samples\Matroska\GIJoe_MKV-AVC-HL4.0-1280x528-23.97fps-AAC-48KHz-Stereo.mkv':
  Metadata:
    TITLE           : G.I. Joe - The Rise Of Cobra Trailer
    TITLE/URL       : http://www.gijoemovie.com
    COPYRIGHT       : 2009 by PARAMOUNT PICTURES. All rights reserved. ...
    COMMENT         : Encoded in DivX Plus HD for the DivX Plus Web Player
  Duration: 00:02:14.16, start: 0.000000, bitrate: N/A
    Stream #0.0(eng): Video: h264, yuv420p, 1280x528, PAR 1:1 DAR 80:33, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc
    Metadata:
      title           : Main title
    Stream #0.1(eng): Audio: aac, 48000 Hz, stereo, s16
    Metadata:
      title           : English 2ch Stereo
    Stream #0.2(eng): Subtitle: [0][0][0][0] / 0x0000
    Metadata:
      title           : English
    Stream #0.3(fre): Subtitle: [0][0][0][0] / 0x0000
    Metadata:
      title           : French
    Stream #0.4(ger): Subtitle: [0][0][0][0] / 0x0000
    Metadata:
      title           : German
    Stream #0.5(por): Subtitle: [0][0][0][0] / 0x0000
    Metadata:
      title           : Portuguese
    Stream #0.6(spa): Subtitle: [0][0][0][0] / 0x0000
    Metadata:
      title           : Spanish

[zip]

Ok, it's because there is no audio bitrate for these files. Then the bug gets reproduced. I wonder if I have to release 0.5.2 to fix this. Looks like it's only AAC audio streams.

Zip / Illico

Thanks for looking into it guys.

I admit the machine is oldish - a P4 3.2Ghz with 2Gb RAM - but Serviio transcodes MP4 files to the Sony TV no problem so I was assuming the PC was up to the job, unless it's the HD nature of the files that's the problem?

I have HD .mts files from my Panasonic TZ10 camera and they play back great from Serviio to the TV but I assume these are being passed direct with no transcoding? Sorry but I'm new to this stuff so as you can see I'm not really sure what I'm talking about here!!

Although I can see you seem to have identified an issue with Serviio relating to the lack of audio bitrate info, is my PC specifications still likely to cause me problems with MKV files even if you fix that with 0.5.2?

Thanks again

Shippo

[zip]

nothing to do with your PC, sorry about that.

Are you guys using ffmpeg distributed with Serviio?

Yep, the ffmpeg.exe file that came with the 0.5.1 version.

[zip]

Fixing it now and decided to release 0.5.2 to patch this and couple other bugs that appeared with 0.5.1

Zip

Many thanks for the quick responses on this.

Great to find such a good DLNA server and then discover that the support is also excellent!

Will look out for 0.5.2 and confirm results once tested. Will also be recommending Serviio to others.

Cheers

Shippo

[Illico]

Fixing it now and decided to release 0.5.2 to patch this and couple other bugs that appeared with 0.5.1

Sorry, I didn't see that bug on beta version, I have not spent enough time for that

[Illico]

I have HD .mts files from my Panasonic TZ10 camera and they play back great from Serviio to the TV but I assume these are being passed direct with no transcoding?

Yes, my TZ7 m2ts files are delivered in native format too.

2011-03-15 22:45:56,843 DEBUG [VideoDeliveryEngine] Delivering file '20110206_175545.m2ts' in native format

[Illico]

- fixed MKV with AAC transcoding; ticket #300

Resolved in 0.5.2 release: topic closed.