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Playstation 4 giving 'audio not supported' errors

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Filtrid

Serviio newbie

Posts: 1

Joined: Sun Dec 02, 2012 8:35 am

Post Mon Oct 07, 2019 9:13 am

Playstation 4 giving 'audio not supported' errors

Hi,

I have had a look through the board and i am not sure if there is an easy fix (fingers crossed) but i am finding quite frequently that my PS4 is reporting an 'audio not supported' error while streaming through serviio. I had a look at my status in serviio itself and it does show the playstation 4 device having the playstation 4 profile assigned, can anyone please advise in the most basic way (i'm all thumbs when it comes to this) on perhaps how to force the DTS sound changed to AC3 or any kind of fix??

Thanks in advance for any help and advice!
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atc98092

User avatar

DLNA master

Posts: 3422

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Oct 07, 2019 2:45 pm

Re: Playstation 4 giving 'audio not supported' errors

The PS4 profile does capture DTS (dca) for transcoding into Dolby Digital (ac3), but it only does so with H.264 video (in any container). We would need to see what video codec your media has to determine if it's being missed because of a different video codec.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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priitv8

Serviio newbie

Posts: 8

Joined: Wed Jan 03, 2018 6:24 am

Post Wed Oct 09, 2019 6:05 pm

Re: Playstation 4 giving 'audio not supported' errors

Are you perhaps streaming Dolby TrueHD audio from a MKV file?
At least that is a known problem with other Sony players.
Or actually, with MKV muxer itself.

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