Movie file not playing

Hi Guys
I am using pro 2, my issue I can the movie file on Serviio, but when I go to play it will not do so. I have around 50 odd movies all mp4 format the majority will play but others will not. Strange, anyone had this issue in the past.
Thank you in advance

[atc98092]

What device are you using to watch the movie? Is it a TV, BD player, Roku, something else? Or are you trying to use the MediaBrowser web interface? Any error message?

Since you're able to play some but not others, it sounds like you need to use a different profile, as you appear to have some files that are not compatible with your player. If you're using MediaBrowser, then it's likely something else, but we need to additional information.

Hi Dan,
If I play through windows 10 all movies work fine, this is through windows explorer.
If PLay through my wd tv box all movies are playing fine.
If I play through the TV network system all work fine.
I have a Fetch tv box, this is where the problem is I can see all movies, it appears to play what it wants so to speak.
I have removed the folders from Serviio and closed rebooted the pc and gone the process of installing the folders again this has made no difference.

I find this very frustrating there is no reason why this should not work, I am running my home network through the Fetch box and I can play all movies through this.

I don't understand.

There is no error message, I have noticed with the one not playing there is no picture file next to the file if this is any help, it appears it does not read the file.

cheers

[atc98092]

OK, I had no idea what a Fetch TV box was, so hopefully I found the correct description online.

This appears to be an Australian IPTV service. If the writeup I found is accurate, it uses HLS as the delivery protocol. There are several Serviio profiles that use HLS as the transcoding protocol. It states there are two different versions of the player box, but no details about supported codecs, just that one supports 4K and has four TV tuners and the other is 1080 and only a single TV tuner. I'm assuming you have not changed the profile that Serviio has auto-assigned to your player, which was likely the default profile. This does not transcode anything, and expects your player to support whatever you attempt to play. Obviously this isn't correct, so we need to figure out what your player does support.

As a test, you can try using the Chaneru profile, which transcodes almost everything into HLS. It's massive overkill (it's probably going to transcode files that don't need it), but you can at least determine if you can now play the files that wouldn't play before. If that is successful, then we need to determine what's different between the files that would not play before and the ones that would. This is done by retrieving the media content info for a sample file of each. See the link in my sig to find out how to do that.