The JVM could not be started.. (£5 for anyone who can help)

Hi,

I have been running serviio now for over a year without problems.

I ran a malware scanner recently that seems to detect some java download files as malicious so I allowed them to be deleted by the program.

Now when I try to start serviio I get this message:

The JVM could not be started. The maximum heap size (-Xmx) might be too large or an antivirus or firewall tool could block the execution.

I tried disabling my AV software but no joy.

Also completely removed all traces of JAVA with JavaRa (and manually checked)

Reinstalled 64 bit java then 32 bit to the latest version.

Still getting the same error.

Tried also reinstalling Serviio but nothing works. This message keeps coming up regardless.

Any help would be greatly appreciated.

anyone got any ideas?

PS: Will purchase pro version and / or will donate £5 to the person who can find the solution for me as I love this program

Nobody?

[will]

Can you check your antivirus/malware program hasn't removed the files again on its own?

Can you post a screenshot of the error (to confirm its coming from Java, rather than Serviio). Also just to check, how much RAM do you have in total/free.

[DenyAll]

What's in your ServiioService.exe.vmoptions file (in Serviio/bin folder). Open with a text editor. Should contain -Xmx512m as a single line.
Does Serviio Console run? This is also a Java app. Do other Java apps run?

ServiioService.exe.vmoptions contains -Xmx512m as a single line.

All other Java applications run normally.

Since re-installing Java and Serviio I have not ran my malware scanner.

I've also tried running the service without AV on and I still get the error.

The error shows up if I try and launch the serviio program or start the service.

Sometimes it can take a minute or two before the error message shows up.

Here is a screenshot:

[will]

Just in case it is actually a memory problem (although from the timing it probably isn't), try changing the -Xmx512m to -Xmx128m (note this isn't a long term solution, as Serviio needs more than 128MB of RAM), and please do confirm you have enough available.

Can you check the activity log of your malware scanner if its one that can run in the background, just to make sure it isn't helpfully deleting files for you.

Otherwise, do you have a system restore point from before that you could restore back to?

@zip what was the command to get some debug info out of the tool you use to create the exe wrapper around java?

I have 8gb of memory on this machine, 1.88 is in use and 6.12 is available so its definatley not memory related.

I confirmed this also by changing the line -Xmx512m to -Xmx128m as you suggested.

Still getting the error message...

I haven't ran the malware scanner since re-installing java and serviio and it has no logs unfortunatley.

I have no more restore points that go back far enough due to the amount of times I reinstalled java.

Appreciate the help so far.

[will]

Ok, well its almost certainly something wrong with java/being blocked.

What malware scanner is it?

Is it the console or the service (or both?)

Open command prompt,

  Code:


cd C:\Program Files\Serviio\bin


then run

  Code:

ServiioService.exe /create-i4j-log


and post the log it creates. Do the same for ServiioConsole.exe

You are not the only one with this exact problem, mine started ob or about 5/31/13 also...
Memory is not the problem.
The service will not start, and the same error pops up after trying to start the console.

[will]

You are not the only one with this exact problem, mine started ob or about 5/31/13 also...
Memory is not the problem.
The service will not start, and the same error pops up after trying to start the console.

Can you do want I requested in my last post then (run the service using the /create-i4j-log option).

[Illico]

- Uninstall JAVA
- Make a register clean-up with CCleaner program
- Reinstall Java and Serviio

Started executable C:\Program Files\Serviio\bin\ServiioConsole.exe at Sun Jun 02 13:10:05 2013

number of sections: 6
size of optional headers: 240
resSectionTableStart: 688
rawDataSize: 2048, rawDataOffset: 566784
sun.locale.formatasdefault is true
language/country is en_US
change working directory to C:\Program Files\Serviio\bin
calling C:\windows\explorer.exe /select,C:\Users\Larry\AppData\Local\Temp\I4J_NL~1
semaphore name Local\c:_program_files_pc5dczc_bin_serviioconsole.exe0, code 0, value 0000000000000290
extracting files
Included files: 2
GetTempPath returned 34 (last error 183)
make dir returned -1
tempPath is C:\Users\Larry\AppData\Local\Temp\
tempFile is C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp
Temp dir: C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815
extracting C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815\exe4jlib.jar (size: 29885)
extracting C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815\i4jdel.exe (size: 35224)
extracting files done
native lib dir is
GetTempPath returned 34 (last error 183)
make dir returned -1
Setting PATH (native libs) c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Calibre2\;
LoadDLL (1, (null), 0)
Searching for a JVM
GetTempPath returned 34 (last error 3)
make dir returned -1
Testing location (type Y)
checkJavaExe (C:\Program Files\Java\jre7\bin\java.exe, [out], 1.6, , 0)
file exists
got version from registry 1.7.0_21
checkJavaExe returning 1
found sun c:\program files\java\jre7\bin\javaw.exe 1.7.0_21
Trying to load JVM-DLL from c:\program files\java\jre7\bin\javaw.exe
Setting PATH c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Calibre2\;;c:\program files\java\jre7\bin
Trying c:\program files\java\jre7\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\server\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\jrockit\jvm.dll (exists 0)
Setting PATH c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Calibre2\;
Setting PATH c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Calibre2\;;c:\program files\java\jre7\bin\..\jre\bin
Trying c:\program files\java\jre7\bin\..\jre\bin\hotspot\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\..\jre\bin\client\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\..\jre\bin\server\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\..\jre\bin\classic\jvm.dll (exists 0)
Trying c:\program files\java\jre7\bin\..\jre\bin\jrockit\jvm.dll (exists 0)
Setting PATH c:\Program Files (x86)\Intel\iCLS Client\;c:\Program Files\Intel\iCLS Client\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files (x86)\Common Files\Acronis\SnapAPI\;C:\Program Files (x86)\Calibre2\;
ERROR: Could not get DLL-Handle.
ERROR: Could not load functions
emptying C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815
attempting to delete C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815\exe4jlib.jar
attempting to delete C:\Users\Larry\AppData\Local\Temp\e4jD257.tmp_dir1370203815\i4jdel.exe

I tried it for the service also, however the service didn't start, and no log was created...

Same here, the service doesn't run and no log is created when trying to do ServiioService.exe /create-i4j-log

- Uninstall JAVA
- Make a register clean-up with CCleaner program
- Reinstall Java and Serviio

Tried this already.

[DenyAll]

Check for a valid jvm.dll file. Mine is located in C:\Program Files\Java\jre7\bin\client, and is signed by Oracle, whereas your log above suggests it can't be found: Trying c:\program files\java\jre7\bin\client\jvm.dll (exists 0). Long shot though as other Java apps are working....

Did you try this: http://www.java.com/en/download/faq/uni ... olinfo.xml

I had the exact same problem, started on May the 30th. I run SuperAntiSpyware, evidently something in the jvm.dll file suddenly tripped the Trojan heuristic. I went into the SaS program and checked the quarantine, sure enough C:\Program Files\Java\jre7\bin\server\jvm.dll was there. Restored the .dll and all is back to normal. I hadn't run a scan, but I did have real time protection active. Finally thought to check the quarantine after multiple Java and Serviio reinstalls :s

OK, I also run SAS, and I also found the dll in quarantine. I restored the file, no go. Uninstalled java, and serviio, rebooted, re-installed 32bit and 64bit java, and Serviio, and now the service starts, however, the console does not, I get: Serviioconsole has stopped working...

Problem signature:
Problem Event Name: APPCRASH
Application Name: ServiioConsole.exe
Application Version: 0.0.0.0
Application Timestamp: 50a12bd3
Fault Module Name: jvm.dll
Fault Module Version: 23.1.0.3
Fault Module Timestamp: 4feac962
Exception Code: c0000005
Exception Offset: 00000000002001b0
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 6a17
Additional Information 2: 6a17305e511972ffb206bc9730a428b7
Additional Information 3: 18fd
Additional Information 4: 18fd65ba9fc626b5a26bf633c6966578

I finally got it going again.. I just kept re-installing Serviio

hi to all:
i have the exact same problem as described above... run "superantispyware" detected a trojan ..etc. i had this nightmare since Thu 5/30 . after many tries of installing and uninstalling both "java" versions and "Serviio" cleaning registry with CCleaner got it going, it's been working ok but with some cut-offs , frozen frames, etc . I haven't shut down my PC and i'm afraid that when i do it will go back to having the same problem again. it happened once already on Friday got it going then shut down the PC and when i started it again "the Message" showed up! ... I'm out my wits here! please help! BTW : the memory on my PC it's enough to handle the service ( i think) 2.7G avail Windows 7 premium

Thank You! i hope this issue can be resolved soon

[DenyAll]

Its going to be hard for anyone to solve this problem without the problem on their own machine ie. it's largely up to you. I think the issue has been narrowed down to the fact that jvm.dll has been removed by SaS (never used that product, but I'd be complaining to them and getting another virus/malware scanner...).

What I would try:
If possible restore the PC back to an earlier date (earlier than when the problem occurred). If not possible then:

1. Uninstall Java and Serviio
2. Clean your quarantine and any reference to jvm.dll in SaS
3. Empty your recycle bin
4. Restart in safe mode
5. Delete C:\Program Files\Java and all its contents. Empty the recycle bin.
6. Search your hard drive for any files call jvm.dll and delete them. Ensure you search all hidden folders (an option in search somewhere)
7. Run regedit. Search for any keys containing jvm.dll and delete them. Delete the key HKLM\Software\Javasoft and HKCU\Software\Javasoft
8. Close regedit and restart PC
9. Turn off SaS.
10. Reinstall Java and then Serviio.
11. Run and confirm one way or the other
12. Turn on SaS, and then run Serviio to confirm working
13. Restart PC and then run Serviio to confirm working
14. Fingers crossed - do a full scan with SaS (or your replacement)..... then run Serviio to confirm working

My experience with registry cleaners is they do more harm than good. I'd avoid them, and prefer to manually clean (as above).
If you are not comfortable editing the registry then don't do this (normal precautions apply - backup your registry etc etc before starting). Without the PC in front of me its impossible to know if this will work, nor could I test it step-by-step (obviously), so its all care and no responsibility I'm afraid.