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Pro licenses will not load

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dbaps

Serviio newbie

Posts: 3

Joined: Sat Apr 05, 2014 11:37 pm

Post Sat Apr 26, 2014 6:08 am

Pro licenses will not load

Hi,

I have two Qnap NAS servers. I bought a Pro license which was working. I tried to move it to the other NAS and that is where the problems started. After that I could not get the license to work. So I bought a second license, deleted the Qpkg's off of each NAS and did a fresh install. Neither license will work. The load says it is successful on both NAS. Any suggestions?

Thanks...
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jim502

Serviio newbie

Posts: 16

Joined: Thu Oct 10, 2013 2:59 pm

Post Sun Apr 27, 2014 1:26 pm

Re: Pro licenses will not load

I have the same problem with my QNAP TS-120. I believe it worked at one time, but hasn't for quite a while.

I don't use the PRO features so it doesn't bother me. I bought the license because I regularly use the program on my QNAP device to stream to my TV. It's just a loose thread.
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dbaps

Serviio newbie

Posts: 3

Joined: Sat Apr 05, 2014 11:37 pm

Post Mon Apr 28, 2014 12:55 am

Re: Pro licenses will not load

Thank you for the reply. I tried to use the ServiiDroid app on my Android phone. The app sees both Qnap servers and Serviio. When I select the Advanced tab under Serviio License Info., the app is not seeing the license files in /storage/emulated/0 folder. Curious if that issue is due to the path no longer being on the Sdcard in Kit-Kat. Permissions are fine. I also tried to click on the license file in three different file manager apps, but can't see a way to associate the ServiiDroid app with my .lic files. In one file manager, it gives me a list of apps to choose from and the other two it's not an option.

I noticed that in the .lic file the property_version is 1.3.1. The version in the Qpkg is 1.4.1.2-R1. Can this cause a problem?
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zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Mon Apr 28, 2014 7:18 pm

Re: Pro licenses will not load

There seems to be a bug in the web UI.

viewtopic.php?f=17&t=5330&start=360#p89809

You can upload the license via ServiDroid or command line: http://wiki.serviio.org/doku.php?id=upl ... mmand_line
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dbaps

Serviio newbie

Posts: 3

Joined: Sat Apr 05, 2014 11:37 pm

Post Fri May 02, 2014 10:42 am

Re: Pro licenses will not load

The terminal commands worked perfectly. For some reason, the Android app does not see my license files.

Thanks for your help.

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