Some mp4 files not processed with 1.4.1.2

Hello All,

Usually Serviio just works for me, but for some reason I have two files both episodes from a show my kids watch from the same source. One gets processed and the other says "Skipping processing metadata for an unsupported file" and "unknown video file type". Both files are mp4 files. I raised the log to debug and got the following:

2014-07-21 09:28:07,626 DEBUG [LibraryAdditionsCheckerThread] Found file '1-13. Victor the Villain (WEB).mp4', checking if it's already in the Library
2014-07-21 09:28:07,626 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item H:\Videos\_Kids\Wallykazam\1-13. Victor the Villain (WEB).mp4
2014-07-21 09:28:07,626 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: H:\Videos\_Kids\Wallykazam\1-13. Victor the Villain (WEB).mp4, ignore case: true
2014-07-21 09:28:07,627 DEBUG [MediaItemDAOImpl] Media item H:\Videos\_Kids\Wallykazam\1-13. Victor the Villain (WEB).mp4 already exists in DB

2014-07-21 09:28:07,627 DEBUG [LibraryAdditionsCheckerThread] Found file '1-14. Snow.Place.Like.Home (WEB).mp4', checking if it's already in the Library
2014-07-21 09:28:07,627 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4
2014-07-21 09:28:07,627 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4, ignore case: true
2014-07-21 09:28:07,627 DEBUG [MediaItemDAOImpl] Media item H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4 doesn't exist in DB yet
2014-07-21 09:28:07,627 DEBUG [LibraryAdditionsCheckerThread] File not in Library, will add it
2014-07-21 09:28:07,628 DEBUG [VideoExtractionStrategy] Extracting metadata of video file: H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4
2014-07-21 09:28:07,628 DEBUG [FFMPEGWrapper] Invoking FFMPEG to retrieve media information for file: H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4
2014-07-21 09:28:07,628 DEBUG [ProcessExecutor] Starting C:\Program Files\Serviio\bin\\..\lib/ffmpeg.exe -i H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4
2014-07-21 09:28:07,661 WARN [LibraryManager] Skipping processing metadata for an unsupported file (H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4). Message: Unknown video file type.

Here is the output from ffmpeg.exe:

C:\Program Files\Serviio\lib>ffmpeg.exe -i "H:\Videos\_Kids\Wallykazam\1-13. Victor the Villain (WEB).mp4"
ffmpeg version N-54096-ge41bf19 Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 18 2013 10:49:28 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtm
p --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --extr
a-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --a
rch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross
-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 52. 37.101 / 52. 37.101
libavcodec 55. 16.100 / 55. 16.100
libavformat 55. 9.100 / 55. 9.100
libavdevice 55. 2.100 / 55. 2.100
libavfilter 3. 77.101 / 3. 77.101
libswscale 2. 3.100 / 2. 3.100
libswresample 0. 17.102 / 0. 17.102
libpostproc 52. 3.100 / 52. 3.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'H:\Videos\_Kids\Wallykazam\1-13. Victor the Villain (WEB).mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2014-06-02 16:41:20
Duration: 00:23:03.79, start: 0.000000, bitrate: 1118 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x720
[SAR 1:1 DAR 16:9], 985 kb/s, 29.97 fps, 29.97 tbr, 30k tbn, 59.94 tbc
Metadata:
creation_time : 2014-06-02 16:41:20
Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 12
7 kb/s
Metadata:
creation_time : 2014-06-02 16:25:14
At least one output file must be specified

C:\Program Files\Serviio\lib>

C:\Program Files\Serviio\lib>ffmpeg.exe -i "H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4"
ffmpeg version N-54096-ge41bf19 Copyright (c) 2000-2013 the FFmpeg developers
built on Jun 18 2013 10:49:28 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtm
p --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --extr
a-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --a
rch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross
-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 52. 37.101 / 52. 37.101
libavcodec 55. 16.100 / 55. 16.100
libavformat 55. 9.100 / 55. 9.100
libavdevice 55. 2.100 / 55. 2.100
libavfilter 3. 77.101 / 3. 77.101
libswscale 2. 3.100 / 2. 3.100
libswresample 0. 17.102 / 0. 17.102
libpostproc 52. 3.100 / 52. 3.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'H:\Videos\_Kids\Wallykazam\1-14. Snow.Place.Like.Home (WEB).mp4':
Metadata:
major_brand : isom
minor_version : 1
compatible_brands: isomavc1
creation_time : 2014-06-20 17:20:32
Duration: 00:23:03.53, start: 0.000000, bitrate: 1196 kb/s
Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x720
[SAR 1:1 DAR 16:9], 1064 kb/s, 29.97 fps, 29.97 tbr, 30k tbn, 59.94 tbc
Metadata:
creation_time : 2014-06-20 17:20:32
Stream #0:1(eng): Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 12
7 kb/s
Metadata:
creation_time : 2014-06-20 17:01:36
At least one output file must be specified

C:\Program Files\Serviio\lib>

I don't see anything different between the files. Any thoughts?

Thanks!

Jim

This is resolved. It was a permissions problem. The user running the serviio service (Computer account) didn't have permission to the files.