Subtitle support for DUNE HD Player

Hello everyone,

I hope this is the correct place for this.

I have a Dune HD B1 player which I use to play my media from my dedicated server machine running Serviio 1.5. It works beautifully and as the Dune player has vast format support, transcoding is never necessary.

However, I have never been able to get subtitles to work. According to the Dune website, the player fully supports a wide range of external subtitle formats.

Serviio is definitely doing it's job correctly, as it streams external subtitles to my Samsung E series TV elsewhere in the house with no issue.

I have attempted to create my own transcoding profile for the Dune player in a hope I could get somewhere, but so far to no avail.

My question is this: Does the Dune player actually support the method that Serviio delivers subtitles, or do I have no other option than to figure out a way of fully transcoding the file each time with the subtitles burned in? (I'd REALLY prefer to not have to do this method, as I often don't want subtitles, or only need them in certain parts).

I'm not really sure where or how to go further with this issue, I do hope I'll find some assistance here.

Thanks in advance!

Link to the Dune website and the players specifications: http://dune-hd.com/eng/products/full_hd_media_players/14

[zip]

try the Viera profile.

try the Viera profile.

Hi there, thanks for your reply!

Tried all four Viera profiles. Three of them triggered transcoding on the file I was testing (I watched the CPU on my server machine). The Panasonic Viera E/S/ST/VT (2011) and Panasonic Viera G/GT/DT/UT/VT (2011/2012) profiles both successfully showed subtitles, the Panasonic Viera (2013) and Panasonic Viera (2010) profiles did not.

Is there any way you could assist me in creating a new, separate profile for the Dune player which would enable me to continue having subtitles, but not having to transcode? The device is able to play just about any format out there, so transcoding should hardly ever be necessary.

I've tried to get an understanding of creating a profile from the FAQ section, but haven't manage to get very far yet.

[zip]

Try this:

  Code:

<Profile id="dune" name="Dune" extendsProfileId="1">
      <ContentDirectoryMessageBuilder>org.serviio.upnp.service.contentdirectory.PacketVideoDLNAMessageBuilder</ContentDirectoryMessageBuilder>
</Profile>   

Try this:

  Code:

<Profile id="dune" name="Dune" extendsProfileId="1">
      <ContentDirectoryMessageBuilder>org.serviio.upnp.service.contentdirectory.PacketVideoDLNAMessageBuilder</ContentDirectoryMessageBuilder>
</Profile>   

Alright, tried that and was somewhat successful.

It seems that embedded subtitles now show up, and I can toggle them by switching the subtitle option in the Dune menu on and off. However, no external subtitles are coming through in other files. Have tried various ones, have ensured that they are UTF-8, have the same name, and are not read only.

Interestingly, I have also found that external subtitles are not showing up on my Samsung - Which obviously means that they have never been working, and I never noticed as the files I needed subtitles for already had them embedded.

Where shall I go from here? From what I can see, I can't really test the Dune any further until I'm sure the srt subtitle files are actually being streamed.

Thank you so much for your help so far!

[DenyAll]

Try http://wiki.serviio.org/doku.php?id=srtWiz on a file and see if that helps.

[zip]

It looks like the player can select embedded subtitles on its own, without Serviio extracting them then.

How do you know the player even supports external srt subtitles via DLNA?

Check the detailed log when browsing for the file and playing it if it mentions subtitles.

Try http://wiki.serviio.org/doku.php?id=srtWiz on a file and see if that helps.

Hi there, I had already tried that at the time, but didn't help. Thanks for the suggestion though.

It looks like the player can select embedded subtitles on its own, without Serviio extracting them then.

How do you know the player even supports external srt subtitles via DLNA?

Check the detailed log when browsing for the file and playing it if it mentions subtitles.

Hi, bizarrely after restarting my server (which I hardly ever do) external subtitles are now working on my Samsung. I didn't change anything, so I have no idea what happened, but at least that's now working.

The Dune player is still not showing them however, so I can only assume it doesn't support external srt subtitles via DLNA. Regardless, I'll attach some of the log code below for you to have a look at and see what you can figure out. From what I can see, subtitles are mentioned several times, but I'm not sure what that means, if anything. I didn't know how much to copy, I hope this is enough, apologies if it's too much!

2015-02-05 08:36:43,652 DEBUG [OnlineRepositoryDAOImpl] Reading an OnlineRepository (id = 8)
2015-02-05 08:36:43,691 DEBUG [OnlineRepositoryDAOImpl] Reading an OnlineRepository (id = 9)
2015-02-05 08:36:44,378 WARN [EventDispatcher] Couldn't send event message for subscription 8d4016c7-fd6e-4d8c-a4c2-b7b00ea23285, will keep trying until subscription expires
2015-02-05 08:36:44,378 DEBUG [EventDispatcher] Sending event notification #0 for subscription e2ee7934-db20-47b6-b746-0378de4d0986 to endpoint http://192.168.1.65:49154/
2015-02-05 08:36:44,379 DEBUG [RequestExecutor] Sending HTTP request to 192.168.1.65:49154
2015-02-05 08:36:44,386 DEBUG [EventDispatcher] Event notification sent and received successfully
2015-02-05 08:36:44,886 DEBUG [EventDispatcher] Sending event notification #1 for subscription 0c8445d5-085f-424d-a3b8-cdcb35a4362c to endpoint http://192.168.1.65:49153/
2015-02-05 08:36:44,886 DEBUG [RequestExecutor] Sending HTTP request to 192.168.1.65:49153
2015-02-05 08:36:45,696 DEBUG [SearchManager] Committing search index
2015-02-05 08:36:45,888 WARN [EventDispatcher] Couldn't send event message for subscription 0c8445d5-085f-424d-a3b8-cdcb35a4362c, will keep trying until subscription expires
2015-02-05 08:36:45,888 DEBUG [EventDispatcher] Sending event notification #0 for subscription 70036306-91b9-41bc-a311-38e5179d0f00 to endpoint http://192.168.1.65:49154/
2015-02-05 08:36:45,889 DEBUG [RequestExecutor] Sending HTTP request to 192.168.1.65:49154
2015-02-05 08:36:45,893 DEBUG [EventDispatcher] Event notification sent and received successfully
2015-02-05 08:36:45,893 DEBUG [EventDispatcher] Sending event notification #1 for subscription dc694f36-5937-452e-baed-28bd68d9e766 to endpoint http://192.168.1.65:49152/
2015-02-05 08:36:45,894 DEBUG [RequestExecutor] Sending HTTP request to 192.168.1.65:49152
2015-02-05 08:36:46,909 WARN [EventDispatcher] Couldn't send event message for subscription dc694f36-5937-452e-baed-28bd68d9e766, will keep trying until subscription expires
2015-02-05 08:36:54,205 DEBUG [ServiioHttpService] Incoming request from /192.168.1.65:50167: POST /serviceControl HTTP/1.1, headers = [HOST: 192.168.1.202:8895,CONTENT-LENGTH: 517,CONTENT-TYPE: text/xml; charset="utf-8",SOAPACTION: "urn:schemas-upnp-org:service:ContentDirectory:1#Browse",USER-AGENT: Linux/2.6.22.19-27-sigma, UPnP/1.0, Portable SDK for UPnP devices/1.6.6]]
2015-02-05 08:36:54,205 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:54,206 DEBUG [ServiceControlRequestHandler] ServiceControl request received for action '"urn:schemas-upnp-org:service:ContentDirectory:1#Browse"' from 192.168.1.65
2015-02-05 08:36:54,206 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:54,218 DEBUG [ContentDirectory] Browse() called for renderer Dune HD (profile dune) with parameters: objectID = V_F^FOL_R9$F1687, browseFlag = BrowseDirectChildren, filter = dc:title,dc:date,res,res@size,upnp:class,upnp:originalTrackNumber, startIndex = 0, count = 20, sortCriteria =
2015-02-05 08:36:54,218 DEBUG [FolderDAOImpl] Getting number of sub-Folders in folder 1687 [Any]
2015-02-05 08:36:54,227 DEBUG [VideoDAOImpl] Retrieving list of videos for folder 1687 (from=0, count=20) [Any]
2015-02-05 08:36:54,229 DEBUG [MediaItemDAOImpl] Getting file of media item 23102
2015-02-05 08:36:54,230 DEBUG [SubtitlesService] Found external subtitles file: Alien.vs.Predator.2004.720p.BrRip.x264.YIFY.srt
2015-02-05 08:36:54,230 DEBUG [ResourceValuesBuilder] Softsubs for media item 23102 found, will be served as a resource
2015-02-05 08:36:54,230 DEBUG [GenreDAOImpl] Reading a Genre (id = 130)
2015-02-05 08:36:54,231 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:54,231 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 23102 and profile Dune
2015-02-05 08:36:54,232 DEBUG [CoverImageDAOImpl] Reading a CoverImage (id = 42549)
2015-02-05 08:36:54,232 DEBUG [MediaItemDAOImpl] Getting file of media item 23102
2015-02-05 08:36:54,233 DEBUG [SubtitlesService] Found external subtitles file: Alien.vs.Predator.2004.720p.BrRip.x264.YIFY.srt
2015-02-05 08:36:54,233 DEBUG [ResourceValuesBuilder] Softsubs for media item 23102 found, will be served as a resource
2015-02-05 08:36:54,233 DEBUG [FolderDAOImpl] Getting number of VIDEO sub-folders and media items in folder 1687 (filter: ALL) [Any]
2015-02-05 08:36:54,245 DEBUG [LocalContentCacheDecorator] Stored entry in the cache (local_default), returning it
2015-02-05 08:36:54,247 DEBUG [ServiceControlRequestHandler] Returning OK SOAP message
2015-02-05 08:36:55,017 DEBUG [ServiioHttpService] Incoming request from /192.168.1.65:50168: GET /resource/23102/MEDIA_ITEM/AVC_MP4_MP_HD_720p_AAC-0/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.202:8895,User-Agent: DuneHD/1.0 (product_id: hdsmart_b1; firmware_version: 140827_0132_b9),X-Dune-Serial-Number: C3FE-91E8-3CA9-9924-2995-880A-5999-6046,X-Dune-Interface-Language: english,Connection: close]]
2015-02-05 08:36:55,018 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,018 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,023 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,023 DEBUG [ResourceDeliveryProcessor] Request for resource 23102 and type 'MEDIA_ITEM' received
2015-02-05 08:36:55,023 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,023 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,024 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,024 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 23102, format AVC_MP4_MP_HD_720p_AAC and profile Dune
2015-02-05 08:36:55,025 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,025 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,025 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,025 DEBUG [VideoDeliveryEngine] Delivering item '23102' for client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,026 DEBUG [VideoDeliveryEngine] Delivering file 'Alien.vs.Predator.2004.720p.BrRip.x264.YIFY.mp4' in native format
2015-02-05 08:36:55,026 DEBUG [MediaItemDAOImpl] Getting file of media item 23102
2015-02-05 08:36:55,030 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 23102) as read
2015-02-05 08:36:55,031 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2015-02-05 08:36:55,031 DEBUG [GETMethodProcessor] Stream entity has length: 735160146
2015-02-05 08:36:55,032 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Length: 735160146,Content-Type: video/mp4,Cache-control: no-cache,Connection: close,Date: Thu, 05 Feb 2015 06:36:55 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Windows 8, UPnP/1.0 DLNADOC/1.50, Serviio/1.5,transferMode.dlna.org: Streaming]]
2015-02-05 08:36:55,049 DEBUG [WebServer] I/O error: Connection reset by peer: socket write error
2015-02-05 08:36:55,052 DEBUG [ServiioHttpService] Incoming request from /192.168.1.65:50169: GET /resource/23102/MEDIA_ITEM/AVC_MP4_MP_HD_720p_AAC-0/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.202:8895,User-Agent: DuneHD/1.0 (product_id: hdsmart_b1; firmware_version: 140827_0132_b9),X-Dune-Serial-Number: C3FE-91E8-3CA9-9924-2995-880A-5999-6046,X-Dune-Interface-Language: english,Connection: close]]
2015-02-05 08:36:55,052 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,053 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,053 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,053 DEBUG [ResourceDeliveryProcessor] Request for resource 23102 and type 'MEDIA_ITEM' received
2015-02-05 08:36:55,054 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,054 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,054 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,055 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 23102, format AVC_MP4_MP_HD_720p_AAC and profile Dune
2015-02-05 08:36:55,055 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,055 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,055 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,056 DEBUG [VideoDeliveryEngine] Delivering item '23102' for client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,056 DEBUG [VideoDeliveryEngine] Delivering file 'Alien.vs.Predator.2004.720p.BrRip.x264.YIFY.mp4' in native format
2015-02-05 08:36:55,056 DEBUG [MediaItemDAOImpl] Getting file of media item 23102
2015-02-05 08:36:55,056 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 23102) as read
2015-02-05 08:36:55,058 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2015-02-05 08:36:55,058 DEBUG [GETMethodProcessor] Stream entity has length: 735160146
2015-02-05 08:36:55,059 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Length: 735160146,Content-Type: video/mp4,Cache-control: no-cache,Connection: close,Date: Thu, 05 Feb 2015 06:36:55 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Windows 8, UPnP/1.0 DLNADOC/1.50, Serviio/1.5,transferMode.dlna.org: Streaming]]
2015-02-05 08:36:55,066 DEBUG [WebServer] I/O error: Connection reset by peer: socket write error
2015-02-05 08:36:55,069 DEBUG [ServiioHttpService] Incoming request from /192.168.1.65:50170: GET /resource/23102/MEDIA_ITEM/AVC_MP4_MP_HD_720p_AAC-0/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.202:8895,User-Agent: DuneHD/1.0 (product_id: hdsmart_b1; firmware_version: 140827_0132_b9),X-Dune-Serial-Number: C3FE-91E8-3CA9-9924-2995-880A-5999-6046,X-Dune-Interface-Language: english,Connection: close]]
2015-02-05 08:36:55,070 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,071 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,072 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,072 DEBUG [ResourceDeliveryProcessor] Request for resource 23102 and type 'MEDIA_ITEM' received
2015-02-05 08:36:55,072 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,072 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,073 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,073 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 23102, format AVC_MP4_MP_HD_720p_AAC and profile Dune
2015-02-05 08:36:55,073 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,073 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,074 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,074 DEBUG [VideoDeliveryEngine] Delivering item '23102' for client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,074 DEBUG [VideoDeliveryEngine] Delivering file 'Alien.vs.Predator.2004.720p.BrRip.x264.YIFY.mp4' in native format
2015-02-05 08:36:55,074 DEBUG [MediaItemDAOImpl] Getting file of media item 23102
2015-02-05 08:36:55,075 DEBUG [MediaItemDAOImpl] Marking MediaItem (id = 23102) as read
2015-02-05 08:36:55,076 DEBUG [LocalContentCacheDecorator] Cleared cache (local_resetafterplay)
2015-02-05 08:36:55,076 DEBUG [GETMethodProcessor] Stream entity has length: 735160146
2015-02-05 08:36:55,076 DEBUG [ResourceTransportRequestHandler] HTTP/1.1 200 OK, headers = [[Content-Length: 735160146,Content-Type: video/mp4,Cache-control: no-cache,Connection: close,Date: Thu, 05 Feb 2015 06:36:55 GMT,realTimeInfo.dlna.org: DLNA.ORG_TLAG=*,Server: Windows 8, UPnP/1.0 DLNADOC/1.50, Serviio/1.5,transferMode.dlna.org: Streaming]]
2015-02-05 08:36:55,082 DEBUG [WebServer] I/O error: Connection reset by peer: socket write error
2015-02-05 08:36:55,085 DEBUG [ServiioHttpService] Incoming request from /192.168.1.65:50171: GET /resource/23102/MEDIA_ITEM/AVC_MP4_MP_HD_720p_AAC-0/ORIGINAL HTTP/1.1, headers = [Host: 192.168.1.202:8895,User-Agent: DuneHD/1.0 (product_id: hdsmart_b1; firmware_version: 140827_0132_b9),X-Dune-Serial-Number: C3FE-91E8-3CA9-9924-2995-880A-5999-6046,X-Dune-Interface-Language: english,Connection: close]]
2015-02-05 08:36:55,085 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,086 DEBUG [RendererDAOImpl] Reading a Renderer with ip address 192.168.1.65
2015-02-05 08:36:55,086 DEBUG [ResourceDeliveryProcessor] Resource request accepted. Using client 'Identifier=192.168.1.65, Profile=Dune'
2015-02-05 08:36:55,087 DEBUG [ResourceDeliveryProcessor] Request for resource 23102 and type 'MEDIA_ITEM' received
2015-02-05 08:36:55,087 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,087 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,087 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)
2015-02-05 08:36:55,088 DEBUG [VideoDeliveryEngine] Retrieving resource information for item 23102, format AVC_MP4_MP_HD_720p_AAC and profile Dune
2015-02-05 08:36:55,088 DEBUG [MediaResourceRetrievalStrategy] Getting information about media item 23102 (local)
2015-02-05 08:36:55,088 DEBUG [MediaItemDAOImpl] Reading a MediaItem (id = 23102)
2015-02-05 08:36:55,088 DEBUG [VideoDAOImpl] Reading a Video (id = 23102)

[zip]

[
Hi, bizarrely after restarting my server (which I hardly ever do) external subtitles are now working on my Samsung. I didn't change anything, so I have no idea what happened, but at least that's now working.

Perhaps before the Samsung was not using the right profile?

The Dune player is still not showing them however, so I can only assume it doesn't support external srt subtitles via DLNA. Regardless, I'll attach some of the log code below for you to have a look at and see what you can figure out. From what I can see, subtitles are mentioned several times, but I'm not sure what that means, if anything. I didn't know how much to copy, I hope this is enough, apologies if it's too much!

Yes, Serviio serves them as a resource (now using the Panasonic way of doing things - which is kind of a standard for some), but the player doesn't request them. So I assume it doesn't support it.

Hi, bizarrely after restarting my server (which I hardly ever do) external subtitles are now working on my Samsung. I didn't change anything, so I have no idea what happened, but at least that's now working.

Perhaps before the Samsung was not using the right profile?

The Dune player is still not showing them however, so I can only assume it doesn't support external srt subtitles via DLNA. Regardless, I'll attach some of the log code below for you to have a look at and see what you can figure out. From what I can see, subtitles are mentioned several times, but I'm not sure what that means, if anything. I didn't know how much to copy, I hope this is enough, apologies if it's too much!

Yes, Serviio serves them as a resource (now using the Panasonic way of doing things - which is kind of a standard for some), but the player doesn't request them. So I assume it doesn't support it.

Thank you so much for all your help, it's been invaluable. I've decided that if I ever need subtitles that badly I'll just watch whatever it is I'm watching on the Samsung TV! The Dune plays everything else beautifully.

I hope in future more manufacturers will build in firmware for external subtitle streaming, as it's clearly the way of the future in media savvy households.

I'll definitely be buying a Pro license to support the incredible work you do here. Thanks again!