Can't see video files on LG BP550

All the folders show "There is no playable movie content" on my LG BP 550. Using the same media server I see all the content on a LG BP540. Any ideas on how to fix this? Thanks!

[DenyAll]

What profile is being assigned to the BP550?

"Generic DNLA profile" is the profile. I changed it to "LG TV / player" but it did not fix it. Any ideas on what else to try is greatly appreciated!

[DenyAll]

Unfortunately the transcoding block in the "LG TV / player" profile is commented out by default. So you will either:

• Need to edit the profiles.xml file to remove the comments:
  
  
  • Remove the "-->" from the line "</Transcoding>-->"
  • Add "-->" as a new line justabove the existing line "<Transcoding>"
  within the "LG TV / player" profile. You must restart your PC (or Serviio Service) after editing the file;
  or
• Try another profile - try the "DirecTV HD-DVR" profile - that pretty much transcodes everything. Its a sledge hammer approach but helps as a first step.

Using the "DirecTV HD-DVR" profile allows me to see all the video files and play them. But it does not recognize the srt files so I can't get subtitles to display. I am able to see the subtitles with the older LG player. Any ideas?

[DenyAll]

When you transcode files the only way to then play subtitles is to burn them into the video - you do this by selecting the "Enable Burned-in subtitles" option on the Delivery, Subtitles tab of serviio Console. You may have to restart your PC after enabling (cannot recall). The subtitle file name must be the same as the video file other than the file extension and langauge (see http://www.serviio.org/component/conten ... es-support).

Having said that, your BP550 should play most files natively, with subtitle support, according to the manual from: http://www.lg.com/us/support-product/lg-BP550, page 54. What file is not being played (post MediaInfo details - see signature - for a file not being supported).

None of the files will display subtitles (mp4, mkv, avi). But all display subtitles on the BP540. Any ideas on why? Thanks for your help!

[DenyAll]

I suspect for your BP450 you are not transcoding these files (what profile are you using) and therefore the player is decoding the sub titles natively.

For your BP550:
Are you still using the "DirecTV HD-DVR" profile.
Do any of the files play with/without subtitles when using the generic profile?
What are your settings on the subtitle area in Serviio Console?

You are correct, the BP450 is decoding the sub titles natively.

For the BP550, when I change to the generic profile, I am back to seeing "There is no playable movie content", so can't play any movies because none even show up in the folder list.

So I use the "DirecTV HD-DVR" profile but no sub titles play.

For the settings on the subtitle area in Serviio Console, the boxes checked are "enable subtitles" and "Try to automatically detect subtitle character encoding".

Any other ideas on getting the subtitles to display? This is a tough problem!

[DenyAll]

Strange - you should be able to browse the files - I think is the heart of the issue.
You will need to start creating your own profile I suspect. Try this (it's a bit of playing) - start with the LG profile and:

1. Uncomment the line : <!-- ResourceTransportProtocolHandler>org.serviio.upnp.protocol.http.transport.LGProtocolHandler</ResourceTransportProtocolHandler --> (remove the "!-- " at the beginning and the " --" at the end.
2. Replace this line with <ContentDirectoryMessageBuilder>org.serviio.upnp.service.contentdirectory.PacketVideoDLNAMessageBuilder</ContentDirectoryMessageBuilder>
3. Add the line <ProtocolInfo>simple</ProtocolInfo> as the first line of the profile (removing the above changes)

See if any of these enables you to browse the files. You must restart your PC between changes. Also try the Sony 2012 profile (that has a lot of MIME re-maps) to see if that helps.

I tried the "DirecTV HD-DVR" profile again, and some combination of rebooting the media server and turning the power to the DVD off/on allowed me to see the files and get the subtitles to work. Thanks so much for all your help!