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Files play fine, then later get unsupported file message

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PennyMc

Serviio newbie

Posts: 2

Joined: Sun Feb 02, 2020 7:08 pm

Post Mon Feb 03, 2020 8:31 am

Files play fine, then later get unsupported file message

I am streaming files, mainly mkv, from a PC hard drive to a WD TV Live wireless. Files usually play fine but lately a file that works fine one day wont play the next and I get the file type error, and at that point every file gives me that error.. I then have to reboot my PC and the WD box for things to work again.

I have used the WD for 10 years with a wired connection and almost never got this error. It is only since switching to serviio and wireless.
autoclicker
any thoughts?
Last edited by PennyMc on Mon Mar 23, 2020 7:29 am, edited 1 time in total.
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freaknik

User avatar

DLNA master

Posts: 345

Joined: Thu Mar 27, 2014 2:05 pm

Location: Endor

Post Mon Feb 03, 2020 12:18 pm

Re: Files play fine, then later get unsupported file message

What OS? In windows it helps a lot with wireless shares to have serviio run as local account. It's a setting in services, double click serviio and its the log on tab at the top. Maybe wireless is too slow for a fileshare, I have not had good luck with it.
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atc98092

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DLNA master

Posts: 5433

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Feb 03, 2020 3:12 pm

Re: Files play fine, then later get unsupported file message

Nah, he's using a local HD, not a network share.

I think your problem may just be the WDTV. As you've said you've used it for 10 years. That's a very long time in the electronics world. But I have seen the same thing happen with Roku players or my Samsung TV when the video has DTS audio. It's possible you added a new file that has an audio or video codec the WDTV can't play. But since it's something that has played before, you may have reached the end of the line with the WDTV player. For a replacement, there's quite a number of players under $100, such as a Roku or Fire TV player. The best in my opinion is the Nvidia Shield, since it can play anything without transcoding. A little more difficult to set up, as you have to install and configure Kodi, but you get support for lossless audio and up to 4K/HDR without a problem.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: AMD Ryzen 5 5600GT, 32 gig ram, Windows 11 Pro, 22 TB hard drive space | Test server: Intel i5-6400, 16 gig ram, Windows 10 Pro

HOWTO: Enable debug logging HOWTO: Identify media file contents
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cmakula

Streaming enthusiast

Posts: 35

Joined: Tue Oct 29, 2019 9:04 pm

Location: Chicago, Illinois, USA

Post Mon Feb 03, 2020 9:20 pm

Re: Files play fine, then later get unsupported file message

I had a similar issue when I was using Windows, and fixed it before moving over to Linux...

Suggestion number 1:
Go "Change advanced power settings" on the Windows computer, and under "Wireless Adapter Settings" make sure the settings are for maximum performance.

Suggestion number 2:
Go to the Device Manager, Network adapters, and right click on the wireless. Go to properties, and then the Power Management tab. Uncheck "Allow the computer to turn off this device to save power".

Check and see if that fixes it. Did in my case.
:ugeek:
Serviio Server - Dell PowerEdge R420, Dual Xeon E5-2420, 4x120 GB SSD RAID 0, 64 GB RAM (Serviio running from RAMdisk), 4 NICs (aggregated to LAN), 10Gbe to NAS, Ubuntu 22.04.1 Minimal
NFS File Server - Synology DS1517+, 20TB disk space (5x4TB), 4 NICs (aggregated to LAN), 10Gbe to Serviio Server

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