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Unrecognized client in list

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subora

Serviio newbie

Posts: 17

Joined: Tue Apr 30, 2013 8:39 pm

Post Mon May 13, 2013 12:55 pm

Unrecognized client in list

Hello!
I see unrecognized IP on my client list.
My router IP: 192.168.0.1 dlink dir-826l (ipv6 multicast off, uPNP off, MAC filtering ON)
My NAS IP: 192.168.0.11
Who is it 10.150.160.149 cyberlink softdma?
Any suggestion?
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DenyAll

DLNA master

Posts: 2257

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon May 13, 2013 1:07 pm

Re: Unrecognized client in list

Cyberlink SoftDMA is a Media Player/DLNA Server (google it).
I'm guessing, but do you use a VPN at all - the 10.x.x.x range may be being assigned by the VPN. This would mean that the Cyberlink software may exist on any of the remote PC's on your VPN network (could be work, a gaming VPN, something of that nature?). If you delete this renderer does it reappear?
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10.1 Pro
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subora

Serviio newbie

Posts: 17

Joined: Tue Apr 30, 2013 8:39 pm

Post Mon May 13, 2013 1:12 pm

Re: Unrecognized client in list

Hello! Thnx for your reply.
DenyAll wrote: on your VPN network

I'm not using vpn.
DenyAll wrote: If you delete this renderer does it reappear?

Yes.
10.* IP is from my provider network. 192.* is my home network.
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DenyAll

DLNA master

Posts: 2257

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Mon May 13, 2013 2:01 pm

Re: Unrecognized client in list

subora wrote:10.* IP is from my provider network. 192.* is my home network.
This is unusual - the 10.* range is reserved for private addressing. It is not routable on the internet. Your service provider will provide you a public routable IP address - you can find this by visiting http://www.whatismyip.com

Having said that I am aware of some service providers (well one that I know of) providing both a public internet address and a private 10.* address for "community access" (in a sense it is a VPN, albeit a service provider's initiated one). You may need to follow this up with your service provider.
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10.1 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.
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subora

Serviio newbie

Posts: 17

Joined: Tue Apr 30, 2013 8:39 pm

Post Mon May 13, 2013 2:21 pm

Re: Unrecognized client in list

i'm from russia. not everyone has static IP address. so 10.150.160.* from our private provider network and 192.168.0.* is my own home network. main question how ip from provider network can see my serviio dlna server from my home network.
i'm here of course after service provider...
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DenyAll

DLNA master

Posts: 2257

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Tue May 14, 2013 1:47 am

Re: Unrecognized client in list

Your environment is a little different than I am used to, but the same principles apply.
In simple terms Serviio advertises itself to all devices on your network, and these devices then respond to let Serviio know that they are available. Normally your router will stop this advertising going out to your service providers network. I'm not an IP specialist (others on the forum maybe) but you will need to look at your router to determine if it is allowing these broadcasts through - check UDP Port 1900 for starters.

Your case could be that your service provider has you traversing their LAN, probably through a DMZ which contains an Internet proxy and other devices, in which case there may not be anything you can do without their involvement.

Alternatively, you could simply right click on the device in Serviio console, and untick the "Device Allowed" - while this will deny that device access to your media via Serviio it doesn't address the broader issue - you do not appear to be isolated from your Service Provider's network. Also, if that devices' IP address changes, you will need to re-do this.

DenyAll wrote:You may need to follow this up with your service provider
I meant you may need to discuss this issue with your service provider. This is still true.
DenyAll
Panasonic Viera FX800A | Panasonic Viera CS610A | Sony PS4 | Sony PS3 | Panasonic DMP-BD79 | Yamaha RX-V500D | iPad | Windows 10 | Serviio 1.10.1 Pro
WinHelper | MediaInfo

Beta Tester, Moderator
Please do not PM me for support as any solution cannot be shared with others.

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