Episodes not showing in Series view, Serviio 1.1

Since updating to Serviio v1.1 (Ubuntu 12.04), some episodes of TV series that were showing in 1.0.1 are no longer showing in the list.

When I find them in Folder view, they do not have a thumbnail but they do play. Normally, I would attribute this to the filename not being correct, however this is not the case; the episodes are named identically (except for episode number) to the files that do show in the list.

Is this a known issue, or is it just happening to me?

How do I troubleshoot the problem?

Thanks

[zip]

Might be due to the online DB being down. Check your log for errors.

I either don't have log level set high enough, or there really are no errors at all anywhere.

[zip]

probably have to set it to debug

Yeah, I did that.

Lots of stuff in there like:

  Code:

2013-01-01 21:14:43,052 DEBUG [LibraryAdditionsCheckerThread] Found file 'The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library
2013-01-01 21:14:43,052 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv
2013-01-01 21:14:43,052 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: /home/Serviio/Videos/The Big Bang Theory/The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv, ignore case: false
2013-01-01 21:14:43,053 DEBUG [MediaItemDAOImpl] Media item The.Big.Bang.Theory.S06E02.720p.HDTV.X264-DIMENSION.mkv already exists in DB


and

  Code:

2013-01-01 21:14:43,050 DEBUG [LibraryAdditionsCheckerThread] Found file 'The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library
2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv
2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: /home/Serviio/Videos/The Big Bang Theory/The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv, ignore case: false
2013-01-01 21:14:43,050 DEBUG [MediaItemDAOImpl] Media item The.Big.Bang.Theory.S06E09.720p.HDTV.X264-DIMENSION.mkv already exists in DB


But ep2 shows in the list, ep9 doesn't.

[zip]

Click Refresh Video metadata and then check the log again.

Done that, it says:

  Code:

2013-01-01 22:33:05,782 DEBUG [ActionsServerResource] Action with name 'forceVideoFilesMetadataUpdate' was requested
2013-01-01 22:33:05,782 INFO  [LibraryManager] Forcing metadata update for 'VIDEO' media files
2013-01-01 22:33:05,782 DEBUG [MediaItemDAOImpl] Marking MediaItems (type = VIDEO) as dirty


Ep9 still not showing in list.

[zip]

later in the log it should make requests for all your files to the online DB.. is there some info about the file?

I'm at work now so can't check, but if memory serves when I clicked the update meta data button, that was the last thing in the logs.

I will check when I get home later.

[zip]

It'll mark them for later update (which might take 5 minutes, by default, to start), you could also click Force Refresh to start updates immediately

And here it is ...

  Code:

spadge@Tobermory:~$ cat /usr/local/bin/serviio/log/serviio.log | grep -iw warn
2013-01-01 22:41:34,088 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e15.Progress.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:42:20,807 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e19.Duet.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 72073, season = 1, episode = 19): Read timed out
2013-01-01 22:42:51,601 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e18.Dramatis.Personae.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:43:06,525 WARN  [IndexedDiskCache] Region [online_technical_metadata] Disk cache not shutdown properly, shutting down now.
2013-01-01 22:43:06,526 WARN  [IndexedDiskCache] Region [thumbnails] Disk cache not shutdown properly, shutting down now.
2013-01-01 22:43:22,845 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e11.The.Nagus.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:43:22,862 WARN  [LibraryUpdatesCheckerThread] An error occured while updating metadata, will continue
2013-01-01 22:45:28,825 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e07.Q-Less.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:45:59,753 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e13.Battle.Lines.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:47:42,141 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e17.The.Forsaken.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 72073, season = 1, episode = 17): Read timed out
2013-01-01 22:49:13,830 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Star_Trek_Deep_Space_Nine_Season.1-MEECH/Star_Trek_Deep_Space_Nine_s01e05.Babel.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:51:33,504 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Once.Upon.a.Time.(2011).S02E07.720p.HDTV.X264-DIMENSION.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve series search results for tvdb.com: Read timed out
2013-01-01 22:52:25,541 WARN  [LibraryManager] Cannot read metadata of file /home/Serviio/Videos/Once.Upon.a.Time.(2011).S02E04.720p.HDTV.X264-DIMENSION.mkv via extractor ONLINE_VIDEO_SOURCES. Message: Cannot retrieve episode details (series = 248835, season = 2, episode = 4): Read timed out


There are still eps missing from the list, but they are different eps to the ones missing previously.

[zip]

yeah, well the timeouts are there, so you can try later

So I just keep trying in the hope that it will work one day?

[zip]

Basically. They are normally fine, but maybe they are getting some bandwidth issues.

Well, it looks like patience saved the day.

I ran another force-update of metadata, then rescanned library. Looks like everything is present and correct now.

Thanks

[zip]

You can see you are not alone: http://forums.thetvdb.com/viewtopic.php?f=17&t=12235