FAQ  •  Register  •  Login

Troubles with remote access in 1.2

<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Thu Apr 04, 2013 3:01 pm

Troubles with remote access in 1.2

First, thank you for an incredible program that let's me share my media on our two Sony Media Streaming units and Galaxy S2 phones (using Serviigo)!

I would love to upgrade to Pro, BUT I can not get the remote function working on my phones after several tries. I have created a dynamic IP at the recommended site, open ports, created passwords and followed everything as stated on the MediaBrowser guides. I consider myself better than average at troubleshooting tech problems... but I am obviously missing something that is probably a simple step?!

Any help is appreciated!
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Apr 04, 2013 4:11 pm

Re: Troubles with remote access in 1.2

Do you mean the internet access to your media from MediaBrowser / ServiiGo ?

Do you have green light when you click on the check connectivity button on Remote tab?
<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Thu Apr 04, 2013 9:32 pm

Re: Troubles with remote access in 1.2

Yes, I can not access MediaBrowser using Serviigo on my Android phones. I still have not been able to get a green light no matter what I try.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Fri Apr 05, 2013 11:20 am

Re: Troubles with remote access in 1.2

Did you enable the automatic port forwarding in the console? It might not work with your router (see detailed log for error message and if that's he case, post it here).

You can also open port 23424 on your router and forward it manually, as per the web instructions.

Can you open this URL from your phone via 3G?

  Code:
http://<your public ip or dns name>:23424/cds/application
<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Sat Apr 06, 2013 1:00 am

Re: Troubles with remote access in 1.2

Yes, I have tried the automatic box to no avail. I also have manually forwarded the port and set up a dynamic DNS. Should I try another DNS service other than the one recommended in the MediaBrowser setup instructions?
<<

slyguy42o

DLNA master

Posts: 481

Joined: Wed Oct 24, 2012 5:29 am

Post Sat Apr 06, 2013 3:41 am

Re: Troubles with remote access in 1.2

can you open it inside your network? if you put your phone on wifi and use the ip of your serviio box... does it work?

You also might want to try clearing your port forwards and making sure upnp is enabled on your router. The automatic option should be able to use upnp to open the ports it needs.
<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Sat Apr 06, 2013 11:25 am

Re: Troubles with remote access in 1.2

Yes, with in my network no problems at all and VERY happy with Serviio and ServiiGo!
I will try to clear ports and yes, UpnP is enabled.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Apr 07, 2013 9:52 am

Re: Troubles with remote access in 1.2

try to go to http://www.whatismyip.com/ and use your external IP address to access it, instead of the DNS domain name. If it still doesn't work, try to check if the port is open using http://canyouseeme.org/ (enter port 23424)

Could you also enable detailed logging, go to the console, select Automatic port forwarding (if you already have it checked, uncheck it, Svae , check it again and Save again). Then post the log here.
<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Sun Apr 07, 2013 10:19 pm

Re: Troubles with remote access in 1.2

I'd be more than happy to do those things... but my 15 day trial ran out last night. Is there another way to "try" it again?
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Apr 07, 2013 10:37 pm

Re: Troubles with remote access in 1.2

Install it on another machine if you have one.
<<

hafler

Serviio newbie

Posts: 6

Joined: Thu Apr 04, 2013 2:55 am

Post Mon Apr 08, 2013 11:51 pm

Re: Troubles with remote access in 1.2

I actually am in process of replacing my desktop and ordered a new desktop last night from Amazon. Will install it again when it gets here and post back with results!

Return to Serviio Support & Help

Who is online

Users browsing this forum: No registered users and 35 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.