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No srt external subtitles on Samsung 55JU6700

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pupeto

Serviio newbie

Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Wed Apr 20, 2016 6:14 pm

No srt external subtitles on Samsung 55JU6700

Hello,
I just updated to last version: 1.6.1. The SRT external subtitles doesn´t work.
With 1.6 version works fine.


Any ideas to make this work?

Thanks
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mey-zing

Serviio newbie

Posts: 13

Joined: Wed Feb 10, 2016 1:08 pm

Post Sat Apr 30, 2016 1:01 am

Re: No srt external subtitles on Samsung 55JU6700

pupeto wrote:Hello,
I just updated to last version: 1.6.1. The SRT external subtitles doesn´t work.
With 1.6 version works fine.


Any ideas to make this work?

Thanks

I have the same problem, embedded subtitles work, but .srt file doesn't
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zip

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Posts: 17095

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sat Apr 30, 2016 2:06 pm

Re: No srt external subtitles on Samsung 55JU6700

Make sure you selected the J series Samsung profile.
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mey-zing

Serviio newbie

Posts: 13

Joined: Wed Feb 10, 2016 1:08 pm

Post Sat Apr 30, 2016 10:08 pm

Re: No srt external subtitles on Samsung 55JU6700

It was recognized automatically... in 1.5, embedded subtitles didn't work, now they do but .srt don't...
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zip

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Location: London, UK

Post Tue May 03, 2016 10:16 am

Re: No srt external subtitles on Samsung 55JU6700

It was fixed in 1.6. It's unlikely 1.6.1 would break it again. Can you post a detailed log of playing the file pls?
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pupeto

Serviio newbie

Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Thu May 05, 2016 12:42 am

Re: No srt external subtitles on Samsung 55JU6700

zip wrote:It was fixed in 1.6. It's unlikely 1.6.1 would break it again. Can you post a detailed log of playing the file pls?


The profile is OK : "Samsung TV / player (J-series)"


Is this log what you need?

2016-05-04 21:19:19,994 DEBUG [LibraryOneTimeScanner] Looking for files to share in folder: F:\Series\The Flash 2014
2016-05-04 21:19:19,994 DEBUG [LibraryOneTimeScanner] Looking for files to share in folder: F:\Series\The Flash 2014\the flash 2014 s02e19 1080p hdtv x264 dimension rartv
2016-05-04 21:19:19,996 DEBUG [LibraryOneTimeScanner] Looking for files to share in folder: F:\Series\The Flash 2014\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION[rarbg]
2016-05-04 21:19:19,997 DEBUG [RepositoryDAOImpl] Marking Repository 3 as scanned with current timestamp
2016-05-04 21:19:20,001 DEBUG [PipeManager] Started PipeProcessingConsumer
2016-05-04 21:19:20,015 DEBUG [MediaFileIndexer] Found file 'The.Flash.2014.S02E19.1080p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library
2016-05-04 21:19:20,015 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item F:\Series\The Flash 2014\the flash 2014 s02e19 1080p hdtv x264 dimension rartv\The.Flash.2014.S02E19.1080p.HDTV.X264-DIMENSION.mkv
2016-05-04 21:19:20,015 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: F:\Series\The Flash 2014\the flash 2014 s02e19 1080p hdtv x264 dimension rartv\The.Flash.2014.S02E19.1080p.HDTV.X264-DIMENSION.mkv, ignore case: true
2016-05-04 21:19:20,008 DEBUG [PipeManager] Started PipeProcessingConsumer
2016-05-04 21:19:20,035 DEBUG [MediaItemDAOImpl] Media item F:\Series\The Flash 2014\the flash 2014 s02e19 1080p hdtv x264 dimension rartv\The.Flash.2014.S02E19.1080p.HDTV.X264-DIMENSION.mkv already exists in DB
2016-05-04 21:19:20,036 DEBUG [MediaFileIndexer] Found file 'The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION.mkv', checking if it's already in the Library
2016-05-04 21:19:20,036 DEBUG [MediaItemDAOImpl] Checking if DB already contains media item F:\Series\The Flash 2014\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION[rarbg]\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION.mkv
2016-05-04 21:19:20,036 DEBUG [MediaItemDAOImpl] Looking up a media item for file path: F:\Series\The Flash 2014\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION[rarbg]\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION.mkv, ignore case: true
2016-05-04 21:19:20,037 DEBUG [MediaItemDAOImpl] Media item F:\Series\The Flash 2014\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION[rarbg]\The.Flash.2014.S02E20.1080p.HDTV.X264-DIMENSION.mkv already exists in DB
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zip

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Location: London, UK

Post Fri May 06, 2016 8:06 am

Re: No srt external subtitles on Samsung 55JU6700

No, there should be something around the time you press Play. Quite a lot of text, so better just attach the log file here
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pupeto

Serviio newbie

Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Fri May 06, 2016 10:25 pm

Re: No srt external subtitles on Samsung 55JU6700

Log file
Attachments
serviio.log
log file
(297.57 KiB) Downloaded 248 times
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zip

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Post Tue May 17, 2016 4:40 pm

Re: No srt external subtitles on Samsung 55JU6700

The log shows the subtiutle has been found, the TV requested it and Serviio served it successfully.

If it doesn't show, it's either a bug in the TV's firmware (try to update) or the subtitle file is corrupted. (try this: http://wiki.serviio.org/doku.php?id=srtwiz)
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pupeto

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Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Tue May 17, 2016 6:02 pm

Re: No srt external subtitles on Samsung 55JU6700

Zip

The TV has the last firmware.

The same subtitle works fine in serviio 1.6.

Same problem if i use Version 1.5.2. Do you need a log file of 1.5.2 version too?


any ideas?


thanks

(Sorry my english)
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mey-zing

Serviio newbie

Posts: 13

Joined: Wed Feb 10, 2016 1:08 pm

Post Sun May 22, 2016 5:32 pm

Re: No srt external subtitles on Samsung 55JU6700

Already tried several mkv + srt files and none of them work on my ju7500 tv, but they work fine on my older B and E series models.

I'm using Serviio 1.6.1 on a Qnap NAS.
How can I help you troubleshoot this?
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zip

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Location: London, UK

Post Mon May 23, 2016 11:51 am

Re: No srt external subtitles on Samsung 55JU6700

I will try to do something for 1.7.
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pupeto

Serviio newbie

Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Mon May 23, 2016 1:07 pm

Re: No srt external subtitles on Samsung 55JU6700

Thanks.
when will the version 1.7 been released ?


(Sorry my english)
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zip

User avatar

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Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu May 26, 2016 8:03 am

Re: No srt external subtitles on Samsung 55JU6700

Not any time soon I'm affraid, there is a lot of planned work to do and then testing. It would be good if you could join the beta testers group (PM me) and try the fix before it goes public
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pupeto

Serviio newbie

Posts: 16

Joined: Wed Apr 20, 2016 6:06 pm

Post Thu May 26, 2016 12:40 pm

Re: No srt external subtitles on Samsung 55JU6700

OK, i wil send you a PM for beta testers group

thanks
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gamingcrewx

Serviio newbie

Posts: 1

Joined: Tue Jun 21, 2016 6:02 am

Post Tue Jun 21, 2016 6:06 am

Re: No srt external subtitles on Samsung 55JU6700

Hey!

I can also confirm no .srt subtitles playing on UE65JS9005. Was working fine with 1.6. I tried to install back the 1.6 version however i (probably?) forgotten to delete some files somewhere and it didn't work even after reinstalling either.
Also sometimes TV doesn't recognize Serviio on startup and requires restarting like 5 times. Never had this before. Don't know if TV firmware is going nuts or something else. Also movies seem take longer to load with 1.6.1 compared to 1.6.

Cheers!
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Perry

Serviio newbie

Posts: 3

Joined: Thu Jun 19, 2014 12:17 pm

Post Mon Jul 11, 2016 12:09 pm

Re: No srt external subtitles on Samsung 55JU6700

I can confirm that external srt subtitles don't work on my 55JS8000 TV.

Worked on my old B Series with an older version of Serviio.

Another thing I am experiencing is long load times for any MKV file. Didn't use to be like that.

Is there any place in the logs, where I can check what's going on?

Many thanks!
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mey-zing

Serviio newbie

Posts: 13

Joined: Wed Feb 10, 2016 1:08 pm

Post Mon Jul 18, 2016 10:06 pm

Re: No srt external subtitles on Samsung 55JU6700

Perry wrote:I can confirm that external srt subtitles don't work on my 55JS8000 TV.

Worked on my old B Series with an older version of Serviio.

Another thing I am experiencing is long load times for any MKV file. Didn't use to be like that.

Is there any place in the logs, where I can check what's going on?

Many thanks!

Is anything being done regarding these issues? At the moment, the experience is completely broken for recent Samsung TVs, which hold a large share of the market...
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atc98092

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Location: Washington (the state)

Post Tue Jul 19, 2016 11:37 pm

Re: No srt external subtitles on Samsung 55JU6700

I don't blame Serviio so much as Samsung themselves. Their DLNA client is (in my opinion) less than stellar. It will not automatically load and play the next video in the list, but instead provides an network error message. You have to close the message and retry the video, which always then loads. Samsung doesn't implement their DLNA process accurately, and Serviio did just fix an error that Samsung made with retrieving metadata information (did not load the actual release date of the video but instead say everything was released in 1970). When I had a Samsung Blu-Ray player, it exhibited many of the same issues. I haven't tried any of the latest BD players from them. I've went back to Sony, as their DLNA support seems much more reliable.

I will say that my JU7100 does just fine with embedded captions from my DVD rips. I can choose whatever caption track I ripped (although I usually only keep the English track). I won't read the captions from a Blu-Ray rip, but that's understandable since a TV isn't designed to support that form of captions. I only have one or two external SRT files, so I can't speak to if they work without digging a little to see which ones they are.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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Perry

Serviio newbie

Posts: 3

Joined: Thu Jun 19, 2014 12:17 pm

Post Thu Jul 21, 2016 8:23 am

Re: No srt external subtitles on Samsung 55JU6700

atc98092 wrote:I will say that my JU7100 does just fine with embedded captions from my DVD rips.


.srt files embedded in MKV work fine. What does not work is external .srt files. Used to work before.

And then there is that strange long load time for some MKVs.

But I agree with you Samsung's Tizen OS may be good for phones and tablets but for TVs is a disaster.

Has anybody tried with another DLNA server and see if external subs are displayed?
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