Samsung BD-E6500, MPEG4 not supported

Hi,

Serviio 1.1
E6500 with the latest updates
Transcoding profile is "Samsung TV/Player (C/D/E Series)"

With some movies I get the "This file format is not supported. Video Codec: MPEG4" error. The files are definitely playable in VLC and MediaBrowser. Any reason why I get this error, then?

Thanks and sorry if this was asked before; I looked but I couldn't find a concrete answer anywhere.

Any idea?

[slyguy42o]

so everything works except mp4's?

Not every MP4. Most of them work. I tested a few other servers (mezzmo, wild media) and those files play quite fine. I still prefer Serviio. By a large margin. Love it, in fact. I think your smart tagging puts you waaay ahead of any other competing product. I'm just afraid that I'll need an additional server to make sure that all my files play okay, if you know what I mean.

Is there anything I can provide you with to help you debug this issue?

Thanks.

[slyguy42o]

run through this for two files, one that will play and one that wont.

viewtopic.php?f=5&t=1123

sounds like your profile may need to be tweaked for your device.

Here it is and thanks a lot for your time.

From mediainfo: attached.

From ffmpeg:

>"c:\program files\serviio\lib\ffmpeg" -i "movie.avi"
ffmpeg version N-42368-gbf53863 Copyright (c) 2000-2012 the FFmpeg developers
built on Jul 10 2012 03:40:45 with gcc 4.6.3
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-librtmp --extra-libs='
-lrtmp -lpolarssl -lws2_32 -lwinmm' --arch=x86 --enable-runtime-cpudetect --enab
le-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --pkg-config=pkg-config
libavutil 51. 64.100 / 51. 64.100
libavcodec 54. 33.100 / 54. 33.100
libavformat 54. 15.102 / 54. 15.102
libavdevice 54. 1.100 / 54. 1.100
libavfilter 3. 1.100 / 3. 1.100
libswscale 2. 1.100 / 2. 1.100
libswresample 0. 15.100 / 0. 15.100
[avi @ 003DD400] non-interleaved AVI
Input #0, avi, from 'movie.avi':
Metadata:
encoder : VirtualDubMod 1.5.10.1 (build 2366/release)
Duration: 01:41:33.46, start: 0.000000, bitrate: 965 kb/s
Stream #0:0: Video: mpeg4 (Advanced Simple Profile) (DX50 / 0x30355844), yuv
420p, 636x346 [SAR 1:1 DAR 318:173], 23.98 tbr, 23.98 tbn, 23.98 tbc
Stream #0:1: Audio: mp3 (U[0][0][0] / 0x0055), 48000 Hz, stereo, s16, 112 kb /s
At least one output file must be specified

[slyguy42o]

Make a backup copy of profiles.xml

change this section under the samsung c/d/e profile

  Code:

         <Video targetContainer="m2ts" targetACodec="ac3" targetVCodec="mpeg2video">
            <Matches container="matroska" vCodec="mpeg2video" />
            <Matches container="matroska" vCodec="vp8" />
            <Matches container="avi" vCodec="h264" />
            <Matches container="avi" vCodec="mjpeg" />
            <Matches container="avi" vCodec="dvvideo" />
            <Matches container="flv" />
            <Matches container="ogg" />
            <Matches container="rm" />

to this

  Code:

         <Video targetContainer="m2ts" targetACodec="ac3" targetVCodec="mpeg2video">
            <Matches container="matroska" vCodec="mpeg2video" />
            <Matches container="matroska" vCodec="vp8" />
            <Matches container="avi" />
            <Matches container="flv" />
            <Matches container="ogg" />
            <Matches container="rm" />

Restart serviio and try that to see if it makes a difference.

Thanks. Just tried it, still the same thing. Though, my [original] profile.xml segment looked a tad different than what you posted. Here's what I found:

<Video targetContainer="m2ts" targetACodec="ac3" targetVCodec="mpeg2video">
<Matches container="asf" vCodec="wmv2" />
<Matches container="matroska" vCodec="mpeg2video" />
<Matches container="matroska" vCodec="vp8" />
<Matches container="avi" vCodec="mjpeg" />
<Matches container="avi" vCodec="dvvideo" />
<Matches container="mp4" vCodec="dvvideo" />
<Matches container="mp4" vCodec="mjpeg" />
<Matches container="flv" />
<Matches container="ogg" />
<Matches container="rm" />
</Video>
I don't know if that makes any difference.

Thanks!!

Try disabling transcoding (untick the checkbox in the Serviio console). My experience is that recent Samsung BDs accept pretty much any commonly available format and work better without transcoding.

You won't believe it - same problem!

Okay, let's forget it for now. If I run into more of these (3, so far), I'll contact you again. Don't wanna waste your time.

Thanks a lot.