Linking Serviio to Alexa

I have Serviio installed and running and can access the media browser from the internet so I know remote access is working.

I cannot link the Alexa skill and I get credential errors however I know they are correct because they work on the media browser. I already tried lower case username/password as suggested in another post but it doesn't work either.

What are the next steps or how can I get support as the Alexa app is my main requirement so if its not working in the trial period then Pro is useless for me.

My ID is yWmQv1P8GI

I did a complete uninstall and re-install. All configured fine with remote access and still cannot link skill.
ID= YbTBeH92an

[atc98092]

Zip (the developer) is really the only person that can help with this. I'm guessing, but he might want a detailed Serviio log that shows the attempt to link. I have no idea if the process is logged, however. There's a link in my sig line that explains how to activate detailed logging.

I've now enabled verbose logging and will await support asking what is needed.
Media Browser still works fine but cannot link Alexa skill.