FAQ  •  Register  •  Login

Serviio Not Adding Files From Library

<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Wed Oct 03, 2012 11:53 pm

Serviio Not Adding Files From Library

I just Installed Serviio 1.1.1 on my Windows Vista laptop. I have added my video and music folders (which are on a external hard drive which is connected to my deskkop computer) to the library but the files are not showing up. When I click refresh and then click show status the lights are orange. I am running Kaspersky Internet Security but the firewall is turned off as is the Windows Firewall. I can access the folders through my laptop so I know they are accessible. Any help would be greatly appreciated!!
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Fri Oct 05, 2012 4:16 pm

Re: Serviio Not Adding Files From Library

post log
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Fri Oct 05, 2012 9:09 pm

Re: Serviio Not Adding Files From Library

How do I do that?
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sat Oct 06, 2012 10:56 am

Re: Serviio Not Adding Files From Library

<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sat Oct 06, 2012 8:45 pm

Re: Serviio Not Adding Files From Library

serviio.log
(72.78 KiB) Downloaded 567 times
Hope I did this right!!!
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sat Oct 06, 2012 10:03 pm

Re: Serviio Not Adding Files From Library

2012-10-06 16:43:12,221 WARN [LibraryAdditionsCheckerThread] Folder '\\Kevin-pc\n\Video' is either not an existing directory or cannot be read due to access rights
2012-10-06 16:43:12,836 WARN [LibraryAdditionsCheckerThread] Folder '\\Kevin-pc\n\Music' is either not an existing directory or cannot be read due to access rights

There's the problem. You need to make sure that the user running Serviio has access rights to the folders with the media files in them.
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sun Oct 07, 2012 12:11 am

Re: Serviio Not Adding Files From Library

I can access the files no problem but for some reason Serviio isn't
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sun Oct 07, 2012 2:54 am

Re: Serviio Not Adding Files From Library

hanginghelmet wrote:I can access the files no problem but for some reason Serviio isn't


And does Serviio run as you?

Try making the folders readable by everyone. Completely open them up. Then see if it still doesn't work.

Your other option is to add the folders to Serviio by IP address rather than computer name.

Would it not make more sense to run Serviio on the desktop machine that the files are on, by the way? I mean, seeing as it has to be on for you to be able to read the files off it anyway?
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sun Oct 07, 2012 3:24 am

Re: Serviio Not Adding Files From Library

My laptop computer is what I have Serviio installed on. I can access all the files on my laptop that are on the desktop. But for whatever reason Serviio can't. I just dont get it. I tried Serviio on the desktop and the same thing happens
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sun Oct 07, 2012 3:34 am

Re: Serviio Not Adding Files From Library

If Serviio on the desktop can't access files on the desktop, and Serviio is running with your user credentials on the desktop, then there must be something really odd about the folder permissions.

Forget the laptop for a minute, let's concentrate on the desktop. It removes a layer of complexity from the problem.

Install Serviio on the desktop, run it, add in the videos folder using the console. Force a scan.

Let me know what happens. If it doesn't work, paste all the lines from the log file that have [warning] or [error] in them.
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Oct 07, 2012 1:03 pm

Re: Serviio Not Adding Files From Library

Serviio service runs as a Local system user, not 'your' user. Therefore you can either change the username under which the service runs to your username, or open the remote folders to everyone.

http://www.serviio.org/component/conten ... e?id=21#q5
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sun Oct 07, 2012 2:01 pm

Re: Serviio Not Adding Files From Library

it works but why i have to use serviio on the laptop is because my tv has problems accessing serviio from the desktop...it will show as unavailable at times
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sun Oct 07, 2012 2:18 pm

Re: Serviio Not Adding Files From Library

hanginghelmet wrote:it works but why i have to use serviio on the laptop is because my tv has problems accessing serviio from the desktop...it will show as unavailable at times


Do you allow Windows to power off the network interface card on the desktop to save power? If so, tell it not to.
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sun Oct 07, 2012 3:22 pm

Re: Serviio Not Adding Files From Library

where do i find that setting???
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sun Oct 07, 2012 3:26 pm

Re: Serviio Not Adding Files From Library

In the device manager.
<<

hanginghelmet

Serviio newbie

Posts: 18

Joined: Tue Jan 04, 2011 2:58 am

Post Sun Oct 07, 2012 3:39 pm

Re: Serviio Not Adding Files From Library

Windows Device Manager? I dont see any setting there for what you are talking about
<<

Spadge

Serviio lover

Posts: 58

Joined: Sun Sep 23, 2012 5:22 pm

Post Sun Oct 07, 2012 5:33 pm

Re: Serviio Not Adding Files From Library

hanginghelmet wrote:Windows Device Manager? I dont see any setting there for what you are talking about


What version of Windows are you on?

For Windows 7, see steps 1 and 2 of: http://idoc.vsb.cz/en/okruhy/cit/pc/sit ... -zarizeni/

Note "Power Management" tab. There should be a setting in there.
<<

ninjakls

Serviio newbie

Posts: 2

Joined: Fri Oct 26, 2012 1:39 am

Post Fri Oct 26, 2012 9:23 pm

Re: Serviio Not Adding Files From Library

Hello,

I'm having the same issue with my iMAC. I have Serviio running on both my iMac and my PC Laptop. I can access all videos from my Laptop on my Sony Bravio TV. However, I cannot access the videos that are on the 2T HD connected to my iMAC. I can see the Folders from my Sony Bravia TV, but when I open one of the folders on the Sony Bravia, I can't see the videos. Does that make sense?
<<

ninjakls

Serviio newbie

Posts: 2

Joined: Fri Oct 26, 2012 1:39 am

Post Sat Oct 27, 2012 12:41 am

Re: Serviio Not Adding Files From Library

Never mind. I found the problem. I had to go into the console and change the profile of my Sony Bravia TV from "GENERIC DLNA PROFILE" to "SONY BRAVIA TV'. You wont be able to view all the files without changing the Profile in this manner. Now it works like a charm :)

Return to Serviio Support & Help

Who is online

Users browsing this forum: No registered users and 17 guests

Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group.
Designed by ST Software for PTF.