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Missing files of second HDD

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Prototyp206

Serviio newbie

Posts: 2

Joined: Tue Sep 29, 2015 9:07 pm

Post Wed Sep 30, 2015 2:24 pm

Missing files of second HDD

Hello, ive got two hdd.

C:/Movies
C:/Series
D:/Movies
D:/Series

Data from C: isn't displayed in films or series. But i can see it in the title, folder or last added folder.
How can i display data from C: also in the movies / series folder?
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atc98092

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DLNA master

Posts: 5483

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Oct 05, 2015 12:35 pm

Re: Missing files of second HDD

Prototyp206 wrote:Hello, ive got two hdd.

C:/Movies
C:/Series
D:/Movies
D:/Series

Data from C: isn't displayed in films or series. But i can see it in the title, folder or last added folder.
How can i display data from C: also in the movies / series folder?


from what I understand, media displayed in Films or Series only appear if your player and Serviio agree that they are playable, while other presentation modes (like Folders) shows everything. What is your playback device, and what profile is being assigned by Serviio? Some players don't identify themselves accurately and Serviio either assigned the wrong profile or just uses Generic, and Generic can cause display issues like this.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: AMD Ryzen 5 5600GT, 32 gig ram, Windows 11 Pro, 22 TB hard drive space | Test server: Intel i5-6400, 16 gig ram, Windows 10 Pro

HOWTO: Enable debug logging HOWTO: Identify media file contents
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zip

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Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Tue Oct 06, 2015 9:05 am

Re: Missing files of second HDD

atc98092 wrote:from what I understand, media displayed in Films or Series only appear if your player and Serviio agree that they are playable, while other presentation modes (like Folders) shows everything.

That is not correct. You will see files under Series and Movies only if you have descriptive metadata on and metadata is found (eg if you use online metadata sources, you have to name the file properly so that it can be matched to a record in the online database).
You will see the files under Folders, Last added, etc even without metadata, because Serviio just treats them as generic videos and uses their file name as the Title when browsing.
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atc98092

User avatar

DLNA master

Posts: 5483

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Tue Oct 06, 2015 12:43 pm

Re: Missing files of second HDD

Thanks, Zip. I knew there was an explanation, and I apologize for getting it wrong. :oops:

Now we have to figure out what the OP's issue is. Since they are local drives, I doubt there's a permissions issue, especially since they show in one presentation but not others.

Prototyp206: how are you naming your files? Can you provide an example? Based on what Zip just corrected me with, that might be the issue.
Dan

LG NANO85 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: AMD Ryzen 5 5600GT, 32 gig ram, Windows 11 Pro, 22 TB hard drive space | Test server: Intel i5-6400, 16 gig ram, Windows 10 Pro

HOWTO: Enable debug logging HOWTO: Identify media file contents
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DenyAll

DLNA master

Posts: 2257

Joined: Fri Mar 08, 2013 11:16 pm

Location: Adelaide, Australia

Post Wed Oct 07, 2015 11:30 am

Re: Missing files of second HDD

...and (in case you missed it in Zip's comments), check that you have "Retrieve Metadata" enabled (ticks under the "M" symbol) in Serviio Console, Library, Shared Folders for the C: drive shares. Press Save after any changes. Also are are using "Online Metadata sources" on the Serviio Console, Metadata tab?
DenyAll
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