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Movies play fine on the LAN but not at all on the WAN

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rrrssssss

Streaming enthusiast

Posts: 20

Joined: Sun Jan 23, 2011 7:41 pm

Post Fri Jan 29, 2016 4:35 pm

Movies play fine on the LAN but not at all on the WAN

Hello Serviio forum,

I have been using Serviio for years and I love it. But I am having trouble getting the media browser to play movie files (mostly .ts) when outside of my LAN on my iPad (using the Internet) but these same movies will play fine locally (inside my LAN), using Firefox locally on my desktop computer (LAN) and I use Safari on my iPad when playing movies using the Internet (WAN). The movies will not play on my iPad using the Internet or by putting my iPad in wifi mode in my LAN. Eather way, WAN or LAN, they won't play on my iPad (Safari) . Should I try a different browser in my iPad when playing movies on the WAN or LAN?

There is a slash mark going through the play arrow located in the center of the video screen when I try to play a movie on my iPad (Safari) using either the WAN (Internet) or the LAN (locally).

My other media files play fine on the WAN or LAN such as images and music.

Best regards,
Roy

UPDATE

They won't play on Firefox either using the iPad.
Last edited by rrrssssss on Fri Jan 29, 2016 7:04 pm, edited 5 times in total.
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atc98092

User avatar

DLNA master

Posts: 3463

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Fri Jan 29, 2016 5:32 pm

Re: Movies play fine on the LAN but not at all on the WAN

Many home Internet connections are asynchronous, which means they don't upload as fast as download. I have 50 Mbps down, but only 5 Mbps up. My 5 actually tests out about 4.3, which is normal. Even with 5, I have issues when trying to playback an HD video when quality is set to original. It also depends on the Internet connection you have when away from home. When I travel, many hotels limit each guest's connection speed that make it difficult to stream video.

Pictures and music use far less bandwidth, so that's likely why they work fine. When you are connected to your LAN, you have the same speed in both directions.

Run a speedtest (www.speedtest.net) and see what you have for upload speed.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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rrrssssss

Streaming enthusiast

Posts: 20

Joined: Sun Jan 23, 2011 7:41 pm

Post Fri Jan 29, 2016 6:16 pm

Re: Movies play fine on the LAN but not at all on the WAN

Hello again Serviio forum,

I never did solve my original problem but I found a workaround. On my iPad I installed Photon (web browser) with Adobe Flash support and now my .ts movies play fine after I set the bandwith to low from Photon. So it looks like I needed flash support on my iPad. Am I right?

All the best,
Roy

PS - I use Verizon's cell phone towers for my Internet access which has a download speed of about 12 mbps download and about 5 mbps upload.
Last edited by rrrssssss on Fri Jan 29, 2016 6:50 pm, edited 2 times in total.
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Rosales_Network

Streaming enthusiast

Posts: 30

Joined: Fri Dec 26, 2014 3:08 pm

Post Fri Jan 29, 2016 6:16 pm

Re: Movies play fine on the LAN but not at all on the WAN

I have 75 up and 75 down and it works great on a android.
I am having difficulties using it on an iPhone 4s.

It does not work well with an IOS device Wan or on lan. I am using safari on the apple devices to access my media remotely
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atc98092

User avatar

DLNA master

Posts: 3463

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sat Jan 30, 2016 2:25 am

Re: Movies play fine on the LAN but not at all on the WAN

Apple devices do not support Flash. You need an alternate browser.
Dan

Panasonic ST30 Plasma, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku 4, Ultra and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 18 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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Rosales_Network

Streaming enthusiast

Posts: 30

Joined: Fri Dec 26, 2014 3:08 pm

Post Sat Jan 30, 2016 3:20 am

Re: Movies play fine on the LAN but not at all on the WAN

I have used this before on my ipad 2 32GB Wifi only, flash seemed to work ok.
can this support it?

Puffin Web Browser

https://itunes.apple.com/us/app/puffin- ... 37654?mt=8
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rrrssssss

Streaming enthusiast

Posts: 20

Joined: Sun Jan 23, 2011 7:41 pm

Post Sat Jan 30, 2016 2:00 pm

Re: Movies play fine on the LAN but not at all on the WAN

UPDATE

After upgrading to Serviio 6.0 I can now use the media browser on my Apple devices (Safara or Firefox) without using Adobe Flash but instead HTML 5 does the trick. HTML 5 lets you stream videos such as .mpg or .ts , .avi, etc. without the need for Flash. The older versions of Seviio such as 4.x did not support HTML5 but the latest version does.

So now my problem is solved thanks to the new HTML5 implementation. I no longer need Flash.

Roy
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Rosales_Network

Streaming enthusiast

Posts: 30

Joined: Fri Dec 26, 2014 3:08 pm

Post Sat Jan 30, 2016 4:26 pm

Re: Movies play fine on the LAN but not at all on the WAN

can you provide the download link for Serviio 6.0
I would like to test it from my end.
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rrrssssss

Streaming enthusiast

Posts: 20

Joined: Sun Jan 23, 2011 7:41 pm

Post Sat Jan 30, 2016 6:51 pm

Re: Movies play fine on the LAN but not at all on the WAN

http://serviio.org/download

I hope this is what you wanted.

Roy

UPDATE

I stated the wrong version of Serviio. I meant to say version 1.6, not 6.0.

I apologize for that.
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Rosales_Network

Streaming enthusiast

Posts: 30

Joined: Fri Dec 26, 2014 3:08 pm

Post Sat Jan 30, 2016 9:51 pm

Re: Movies play fine on the LAN but not at all on the WAN

Oh Ok I understand I will download that version and test it.
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Rosales_Network

Streaming enthusiast

Posts: 30

Joined: Fri Dec 26, 2014 3:08 pm

Post Wed Feb 10, 2016 2:18 am

Re: Movies play fine on the LAN but not at all on the WAN

I download the Serviio 1.6 version and I am seeing some lag in Media Browser it does not responds to touch commands.
I try to select a video and it hangs.

Device:
Iphone 4s

Video:
. mp4

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