HBO MKV files without sound on BD C6900

Hi!

Every episodes from HBO channel in MKV files don't have sound or they have until the HBO logo appears and then no sound for the remaining episode.

Has anyone experienced something like i described? I don't know what's the problem...

Thanks in advance.

[Cerberus]

please provide ffmpeg -i info on file that will not play.

ffmpeg version N-31480-g8bc3a48, Copyright (c) 2000-2011 the FFmpeg developers
built on Jul 14 2011 23:37:53 with gcc 4.4.2
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffs
erver --enable-memalign-hack --enable-libmp3lame --enable-librtmp --extra-libs='
-lrtmp -lpolarssl -lws2_32 -lwinmm' --arch=x86 --enable-runtime-cpudetect --enab
le-pthreads --target-os=mingw32 --cross-prefix=i686-mingw32- --pkg-config=pkg-co
nfig
libavutil 51. 11. 0 / 51. 11. 0
libavcodec 53. 8. 0 / 53. 8. 0
libavformat 53. 6. 0 / 53. 6. 0
libavdevice 53. 2. 0 / 53. 2. 0
libavfilter 2. 25. 0 / 2. 25. 0
libswscale 2. 0. 0 / 2. 0. 0
[matroska,webm @ 017d8a40] Estimating duration from bitrate, this may be inaccur
ate
Input #0, matroska,webm, from 'Boardwalk.Empire.S01E01.720p.HDTV.x264-IMMERSE.mk
v':
Duration: 01:12:19.00, start: 0.000000, bitrate: 384 kb/s
Stream #0.0(eng): Video: h264 (High), yuv420p, 1280x720, PAR 1:1 DAR 16:9, 2
3.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
Stream #0.1(eng): Audio: ac3, 48000 Hz, 5.1, s16, 384 kb/s (default)
Metadata:
title : English
Stream #0.2(eng): Subtitle: [0][0][0][0] / 0x0000
Metadata:
title : English
At least one output file must be specified

I have the same issue with my B series TV and D series HT.. audio cuts out 1-2 seconds from the start of the HBO logo.. no matter True Blood, Weeds or Entourage.. all happen at exactly the same spot.. I tried playing via my XBOX and no problems.. looks like the samsung media players crash.. wonder if its intentionally added,

[Illico]

Could you also provide "MediaInfo" result (see signature link) ?

Could you also provide "MediaInfo" result (see signature link) ?

General
Unique ID : 238927386416172370958556944052447501446 (0xB3BFBDA5491F67CD86AADDDE0D5E5C86)
Complete name : H:\Samsung\Entourage\Entourage.S08E08.720p.HDTV.X264-DIMENSION.mkv
Format : Matroska
Format version : Version 1
File size : 1.42 GiB
Duration : 31mn 0s
Overall bit rate : 6 552 Kbps
Encoded date : UTC 2011-09-10 18:49:21
Writing application : mkvmerge v2.0.2 ('You're My Flame') built on Feb 21 2007 23:40:55
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 8 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 31mn 0s
Bit rate : 6 037 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.273
Stream size : 1.31 GiB (92%)
Writing library : x264 core 116 r2074 2641b9e
Encoding settings : cabac=1 / ref=8 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=9 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=0 / chroma_qp_offset=-2 / threads=16 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=5 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=60 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 31mn 0s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 85.2 MiB (6%)

Could you also provide "MediaInfo" result (see signature link) ?

General
Complete name : H:\Samsung\True Blood\True.Blood.S04E10.720p.HDTV.x264-IMMERSE.mkv
Format : Matroska
Format version : Version 2
File size : 1.77 GiB
Duration : 52mn 33s
Overall bit rate : 4 829 Kbps
Writing application : x264.exe
Writing library : mkv2rls x264-tv version built on 2011. febr. 17

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 52mn 33s
Bit rate : 4 349 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.197
Stream size : 1.60 GiB (90%)
Writing library : x264 core 116 r2074+607 7764e0d
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / fade_compensate=0.00 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / fgo=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : A_AC3
Duration : 52mn 33s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 144 MiB (8%)
Language : English

Any news on resolving this issue or any workaround we can use?

Thanks.

I'm having the same problem. All HBO shows. I have sound during the "Previously on" recap. It disappears starting at the HBO programming logo.

My device is a Samsung portable blu-ray player (BD-C8000)

Exact same thing is happening on my new BD-F6500

Only solution I have found so far is to use the time bar skip feature in tools to go past the HBO logo, or to stop it after the audio messes up and resume play from afterwards.

Incredibly annoying and strange... Also seems like some files that begin immediately with the HBO logo won't play, there will be a second of audio and then it will restart over and over

This actually happens via Serviio on the wifi connection and even when files are played direct from a usb

[DenyAll]

Sounds like this problem: viewtopic.php?f=10&t=10464&p=69685&hilit=game+of+thrones#p69685

As detailed in that post the audio changes in these files: "it's due to the HBO shows having PCM 2 channel stereo audio for the recaps and then 5.1 audio for the show.....and the BD does not handle the switch in the audio format." This is not quite correct, the audio stays as AC3, but does change from stereo to 6 channel - when I do the suggestion below I get this message in the ffmpeg output confirming this is the issue:

"Input stream #0:1 frame changed from rate:4800 fmt:fltp ch:2 ch1:stereo to rate:4800 fmt:fltp ch:6 ch1:5.1(side)"

As your player cannot handle this change in audio, you will need to re-encode it either using something like handbrake (as suggested in the other post), or you should be able to do this with the ffmpeg command from the Serviio lib folder.
Try this:

• from the command line, in your Serviio lib folder type ffmpeg -i "srcfile.mkv" -vcodec copy -acodec ac3 -ac 6 -ab 384k "destfile.mkv"
  substituting srcfile for your file name (with full path). This will create a new mkv (destfile) - move it to your library and see if it plays correctly. This command copies the video stream (no loss of quality) into a new mkv file, converting the audio to 5.1 channel as it goes. It is reasonably quick. If this works, rename the original file to *.bak and rename the destfile to the original file name. Refresh your library.
• If that doesn't work (it should), try also changing to a mpeg2 container: ffmpeg -i "srcfile.mkv" -bsf h264_mp4toannexb -vcodec copy -acodec ac3 -ac 6 -ab 384k "destfile.m2ts". You should not need to do this though....

As your player cannot handle this change in audio, you will need to re-encode it either using something like handbrake (as suggested in the other post), or you should be able to do this with the ffmpeg command from the Serviio lib folder.
Try this:

• from the command line, in your Serviio lib folder type ffmpeg -i "srcfile.mkv" -vcodec copy -acodec ac3 -ac 6 -ab 384k "destfile.mkv"
  substituting srcfile for your file name (with full path). This will create a new mkv (destfile) - move it to your library and see if it plays correctly. This command copies the video stream (no loss of quality) into a new mkv file, converting the audio to 5.1 channel as it goes. It is reasonably quick. If this works, rename the original file to *.bak and rename the destfile to the original file name. Refresh your library.

It worked with True Detective. I believe it will work with others. Thanks