[SOLVED] Serviio Disappeared off My Sony TV

hi,

Been using Serviio ever since I got my Sony KDL-40CX520 last year - back then it installed fine and found the TV- Serviio icon displayed and all my shared media showed up on the TV without any problems.

A couple of weeks ago, the serviio icon disappeared off the screen on the Sony. Checked the console and the TV had gone from the renderer profile too. Tried restarting the server several time and refreshing the renderer- the only thing that showed up on there was 'unknown device 192.168.238.238' which is my satellite TV card. Checked everything was allowed through my (windows) firewall - it was. I even stopped my anti virus and Webroot Secure Anywhere to see if it was those causing the issue... still no joy. My computer IP is static

Uninstalled the programme and tried again, all with the same results. In desperation I installed a trial version of another program (Mezzmo) and that works perfectly. ON the TV the only think that the Sony recognises is the Mezzmo server-

I have just uninstalled, cleared any 'residue' from the registry and re-installed again and the situation remains the same -
I have posted the log underneath and also a couple of low res screengrabs- one of my network screen, the other how the serviio staus screen looks

Hope I've covered everything - hope someone can help!!



2012-06-09 09:22:19,705 INFO [MediaServer] ------------------------------------------------------------------------
2012-06-09 09:22:19,710 INFO [MediaServer] Serviio DLNA media streaming server v 0.6.2 (rev. aec3abd196d6+)
2012-06-09 09:22:19,710 INFO [MediaServer] Petr Nejedly 2009-2011
2012-06-09 09:22:19,710 INFO [MediaServer] http://www.serviio.org
2012-06-09 09:22:19,710 INFO [MediaServer]
2012-06-09 09:22:19,710 INFO [MediaServer] Java 1.7.0_04-Oracle Corporation
2012-06-09 09:22:19,710 INFO [MediaServer] OS Windows Vista x86 6.0
2012-06-09 09:22:19,710 INFO [MediaServer] File encoding: windows-1252
2012-06-09 09:22:19,735 INFO [MediaServer] Headless mode enabled: true
2012-06-09 09:22:19,736 INFO [MediaServer] User home dir: C:\
2012-06-09 09:22:19,736 INFO [MediaServer] Temp dir: C:\Windows\TEMP\
2012-06-09 09:22:19,736 INFO [MediaServer] ------------------------------------------------------------------------
2012-06-09 09:22:20,087 INFO [RestletServer] Starting Restlet server exposed on port 23423
2012-06-09 09:22:20,137 INFO [DBSchemaUpdateExecutor] Checking if DB schema needs to be updated
2012-06-09 09:22:34,442 INFO [DBSchemaUpdateExecutor] Updating DB schema
2012-06-09 09:22:48,622 INFO [ProfilesDefinitionParser] Parsing Profiles definition
2012-06-09 09:22:49,474 INFO [ProfilesDefinitionParser] Added profile 'Generic DLNA profile' (id=1)
2012-06-09 09:22:49,869 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (B-series)' (id=2)
2012-06-09 09:22:50,095 INFO [ProfilesDefinitionParser] Added profile 'Xbox 360' (id=3)
2012-06-09 09:22:50,380 INFO [ProfilesDefinitionParser] Added profile 'Playstation 3' (id=4)
2012-06-09 09:22:50,560 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV (A-series)' (id=5)
2012-06-09 09:22:50,719 INFO [ProfilesDefinitionParser] Added profile 'DirecTV HD-DVR' (id=6)
2012-06-09 09:22:51,200 INFO [ProfilesDefinitionParser] Added profile 'Samsung TV / player (C/D-series)' (id=7)
2012-06-09 09:22:51,234 INFO [ProfilesDefinitionParser] Added profile 'LG TV / player' (id=8)
2012-06-09 09:22:51,665 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2011)' (id=9)
2012-06-09 09:22:52,305 INFO [ProfilesDefinitionParser] Added profile 'Sony BD Player / SMP' (id=10)
2012-06-09 09:22:52,643 INFO [ProfilesDefinitionParser] Added profile 'Panasonic Viera' (id=12)
2012-06-09 09:22:52,905 INFO [ProfilesDefinitionParser] Added profile 'Toshiba REGZA' (id=13)
2012-06-09 09:22:53,056 INFO [ProfilesDefinitionParser] Added profile 'WDTV Live' (id=14)
2012-06-09 09:22:53,087 INFO [ProfilesDefinitionParser] Added profile 'LaCie LaCinema Media Player' (id=15)
2012-06-09 09:22:53,201 INFO [ProfilesDefinitionParser] Added profile 'Manta WIFI Centre' (id=16)
2012-06-09 09:22:53,255 INFO [ProfilesDefinitionParser] Added profile 'Pure Flow' (id=17)
2012-06-09 09:22:53,445 INFO [ProfilesDefinitionParser] Added profile 'Sharp Aquos' (id=18)
2012-06-09 09:22:53,538 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2010)' (id=19)
2012-06-09 09:22:53,784 INFO [ProfilesDefinitionParser] Added profile 'Philips' (id=20)
2012-06-09 09:22:53,989 INFO [ProfilesDefinitionParser] Added profile 'Sony Bravia TV (2009)' (id=21)
2012-06-09 09:22:54,607 INFO [WebServer] Socket buffer set to 65535 bytes
2012-06-09 09:22:54,631 INFO [Device] Created UPnP Device with UUID: a792aab0-f09a-3484-b19f-f9672e79ae6b, bound address: 192.168.238.238
2012-06-09 09:22:54,927 INFO [PluginCompilerThread] Looking for plugins at C:\Program Files\Serviio\bin\..\plugins
2012-06-09 09:22:54,928 INFO [PluginCompilerThread] Started looking for plugins
2012-06-09 09:22:56,134 INFO [AbstractTranscodingDeliveryEngine] Cleaning transcode engine and its data
2012-06-09 09:22:56,427 INFO [WebServer] WebServer starting on port 8895
2012-06-09 09:22:56,468 INFO [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2012-06-09 09:22:56,475 INFO [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2012-06-09 09:22:56,476 INFO [EventDispatcher] Starting EventDispatcher
2012-06-09 09:22:56,476 INFO [RendererExpirationChecker] Starting RendererExpirationChecker
2012-06-09 09:22:56,477 INFO [RendererSearchSender] Searching for Renderer devices
2012-06-09 09:22:56,523 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface eth3 (TechniSat DVB-PC TV Star PCI) and address 192.168.238.238, timeout = 0
2012-06-09 09:22:57,022 INFO [RendererManager] Stored a new renderer: uuid='3c9b4fcb-91dd-49bc-a1c9-605d84aa95dd', name = 'Unrecognized device', ipAddress='192.168.238.238', profile = '1'
2012-06-09 09:23:07,764 INFO [ServiioConsole] Starting Serviio Console
2012-06-09 09:23:10,227 INFO [ServiioConsole] Connecting to Serviio REST on localhost:23423
2012-06-09 09:23:11,079 INFO [Messages] Loaded console message bundle for locale: en
2012-06-09 09:23:11,101 INFO [UpdateChecker] Checking if a new version is available
2012-06-09 09:23:23,005 INFO [FeedUpdaterThread] Started looking for information about online resources
2012-06-09 09:23:23,018 INFO [LibraryAdditionsCheckerThread] Started looking for newly added files
2012-06-09 09:23:23,031 INFO [LibraryUpdatesCheckerThread] Started looking for updates to currently shared files
2012-06-09 09:23:33,518 INFO [ContentDirectoryDefinitionParser] Parsing ContentDirectory definition
2012-06-09 09:23:34,254 INFO [BrowsingCategoriesMessages] Loaded browsing categories message bundle for locale: en
2012-06-09 09:25:29,465 INFO [DiscoveryAdvertisementNotifier] Leaving DiscoveryAdvertisementNotifier
2012-06-09 09:25:29,466 INFO [WebServer] WebServer shutting down
2012-06-09 09:25:29,467 INFO [EventSubscriptionExpirationChecker] Leaving EventSubscriptionExpirationChecker, removing all event subscriptions
2012-06-09 09:25:29,468 INFO [EventDispatcher] Leaving EventDispatcher
2012-06-09 09:25:29,997 INFO [DiscoverySSDPMessageListener] Leaving DiscoverySSDPMessageListener
2012-06-09 09:25:31,477 INFO [RendererExpirationChecker] Leaving RendererExpirationChecker
2012-06-09 09:25:54,965 INFO [RendererSearchSender] Searching for Renderer devices
2012-06-09 09:25:54,972 INFO [WebServer] WebServer starting on port 8895
2012-06-09 09:25:54,971 INFO [DiscoveryAdvertisementNotifier] Starting DiscoveryAdvertisementNotifier
2012-06-09 09:25:54,971 INFO [EventSubscriptionExpirationChecker] Starting EventSubscriptionExpirationChecker
2012-06-09 09:25:54,971 INFO [EventDispatcher] Starting EventDispatcher
2012-06-09 09:25:55,027 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface eth3 (TechniSat DVB-PC TV Star PCI) and address 192.168.238.238, timeout = 0
2012-06-09 09:26:40,596 INFO [LibraryAdditionsCheckerThread] Finished looking for newly added files
2012-06-09 09:26:40,695 INFO [LibraryUpdatesCheckerThread] Finished looking for updates to currently shared files
2012-06-09 09:26:40,854 INFO [LibraryAdditionsCheckerThread] Started looking for newly added files
2012-06-09 09:26:40,854 INFO [LibraryUpdatesCheckerThread] Started looking for updates to currently shared files

[Illico]

On windows terminal, could you type "ipconfig /all" ?

here you go.. had to split it over two screen grabs

[Illico]

So you have two NIC :
- 192.168.238.238
- 192.168.0.150
Don't know how is your network configuration/connection. But you can try to set 192.168.0.150 on "Bound IP address" on serviio status console.

Yep, the 192.168.238.238 is my satellite TV card.... the other is my 'internet' network.. I have bound the 192.168.0.150 on Serviio, makes no difference.. I have tried rebooting the router, re-setting the TV to factory default....the only server that shows up on the Sony is Mezzmo -don't even see the Windows Media Server

bit of an update.. on the Sony, I just hit 'server Diagonstics' on the Sony... the result was it found the Mezzmo server 'Succeeded' and also gave a 'failed' against 'Server Name Unknown' which was labelled 192.168.0.150 - strangely it found the 192.168.0.150 twice! That is an improvement I guess as previously, it only found Mezzmo...

[npuser]

Since you have multiple active nics, i will suggest making "Local Area Network" connection which appears to be your 192.168.0.X interface where the renderers and serviio server are, the top priority.

windows -> Control Panel -> Network and sharing center -> Change Adapter Settings -> Advanced (tools menu) ->Advanced Settings -> Move the your 192.168.0 connection to the top of the list by using up arrow. Say "oK" to save it. Reboot the computer and give serviio a try again. Lets see if that works.

NPuser

Thanks for the reply

my windows set up must be a bit different to yours (I'm on Vista 32 bit) = I don't have a 'control panel>network and internet>network connections' on my control panel but I do have 'control panel/'network connections' which I think takes me to much the same place- i moved the 'local area connection' to the top and saved that.

First difference I noticed that button on the serviio console window had turned from green to red - a good sign I thought...however when I went to the TV to refresh the network connections, it found nothing..

I feel like I must be very close - just missing 'something'..

[npuser]

thanks for the update. Could you plz post the new log? i am particularly interested in line below form your previous post as before serviio was using eth3 192.168.238.238 instead of other.

  Code:

2012-06-09 09:22:56,523 INFO [DiscoverySSDPMessageListener] Starting DiscoverySSDPMessageListener using interface eth3 (TechniSat DVB-PC TV Star PCI) and address 192.168.238.238, timeout = 0

Also, could you temporarily disable Network Connection 2, restart serviio and see if binds to "Network connection" instead "Network connection 2"? One last thing, lets move IPv6 from top to bottom in for "File and Print Sharing" in "Network Connection", no impact in serviio as serviio uses tcpip but still wanted to cover all the bases.

NPuser

ok.. done all of that...

some changes....screengrab of the console window below...the 192.168.0.4 if the IP address of the Sony TV

HOWEVER

Go to the TV, on server display settings .. I see 'Serviio - Andys PC' and 'Andys PC-Andys Media' on there.. however, both are 'greyed out' - when I click on details - the 'Serviio' line shows an IP address of 192.168.0.150 - the 'Andys PC' line shows 'no information' on the IP line

What all this means, I'm not sure but I feel we must be close to resolving this now!!!

[npuser]

That screen shot tells me it is now working.

How are trying access your medias - i believe you will have to go to HOME -> image or Audio or Video Container -> then drill down to your library folders and then to your media source(s). I am not sure what you meant by display settings.

NPuser

To access media I go to the audio/video/pictures menu- but when you go there the options to access are greyed out (When it is working you get the yellow serviio logo, when it isn't there is just a generic computer logo in grey).. when you click on it says 'connecting to server' but it fails to connect.

[npuser]

Sorry - long day.

i see two entries for 104. Can you delete both of them and let it re-discover it again? Also, could you please delete/refresh the media servers from sony -> Media servers (i think) menu?

Other thing to check to see if your firewall is blocking broadcast traffic. Similarly if you have SPI firewalled router - temporarily disable it to see if that's the culprit. If you have DoS filter attack enabled either in PC or router - that sometime causes DLNA broadcast traffic not to get to the intended targets.

NPuser

I think we have cracked it!!!

I'd noticed some odd activity with my Windows Firewall - it seemed to keep switching itself off. I uninstalled my Avira antirus and the Webroot security program I had on the system too and re booted...Windows firewall was off but I re-started it...I am allowing the Serviio console through it.. check the Serviio Console window and I only had two entries showing,

192.168.0.150 Windows Media Player - Generic DNLA Profile
192.168.0.4 KDC-40Cx520 - Somy Bravia TV (2011)


switched the TV on- went to the 'Music' tab on the Sony.. lo and behold the Serviio logo is lit up like a (yellow) Christmas tree!! Ran the server diagnostics on the Somy and it brought up both of these as well.. YES.. GET IN!!

My concern then was about getting my PC secure and my TV card operational again while retaining the server connection to the TV. I reinstalled Avira- no problem.. I enabled the TV card in Device Manager- that started working ok and the server connection didn't stop...

So, it looks like it might have been something in the Webroot that was causing the issues. I won't be re-installing that in a hurry but I've got my firewall and antivirus running along with a spyware checker that I know is reliable.

Thanks for all your help.. I really do appreciate all the effort you've put in to resolving this....when the next person comes on here with the same problem- ask them if they are running Webroot Security products!!!