Serviio no longer retrieving movie metadata

Hi,

I've been using Serviio on my Synology NAS for a few weeks now with no problems whatsoever. However, at some point this afternoon the automatic library refresh suddenly had problems with my movie metadata. Now all of my movies just appear as files. All my TV shows are still absolutely fine and I haven't changed any of the file names.

I'm really puzzled as to what could have changed. I've attached the log file and it shows the successful lookups for TV shows and the failures for all the movie files.

Is anyone else having the same problem or has seen this before?

Chris

Looking on the tmdb.org website I see that they recently shutdown their 2.1 API. Could the problem be related to that?

I'm using Serviio 1.2.1 on my Synology box. I can see from Serviio release notes that 1.3 introduced API v3, but I'm not sure about 1.2.1.

[will]

Yes that is almost certainly the problem as prior to 1.3, Serviio was using the old API which as you say has been turned off.

I'm curious what us Synology NAS users are supposed to do now, wait? For how long? My movie metadata is all jacked up now due to this and I don't see any remarks on the forum about when its supposed to be fixed (I assume with v1.3.1 for NAS?). I only recently paid my $25 for Serviio and now I'm wondering if I made the right decision.

i am on 1.2.1 on a QNAP NAS and have the same problem. ... are we going to be getting DVD covers again ?? here is the log that i have from a new movie being added to Serviio....

thanks to anyone who can address this problem...

2013-09-24 20:59:53,484 WARN [TheMovieDBSourceAdaptor] Cannot retrieve movie search results, unrecognizable file returned (possibly error)
2013-09-24 20:59:53,485 WARN [OnlineVideoSourcesMetadataExtractor] Online metadata search returned no results for file Footloose (2011).mpg [VideoDescription [type=FILM, names=[footloose, ], year=2011, season=null, episode=null]]
2013-09-24 20:59:53,620 INFO [LibraryAdditionsCheckerThread] Added file 'Footloose (2011).mpg' (title: Footloose (2011)) to Library


or am i reading that if you go to Serviio 1.3.1, all will be working well again ??? please clarify... thanks.

[will]

or am i reading that if you go to Serviio 1.3.1, all will be working well again ??? please clarify... thanks.

Yes, using Serviio 1.3.1 will fix the problem.

But as I understand it we only have 1.2.1 available for Synology NAS at the moment?

I'm in the same position as aljcomputer where I paid for Serviio shortly before this problem occurred. Without metadata tagging from online resources I can't practically use Serviio at the moment.

Some clarity over the release schedule for Synology would help. If Synology isn't going to get support I'd rather know now and start looking at an alternative plan rather than keep wondering.

[zip]

The Synology package is a community project which I have no control over.

You have two options - either wait for Patters to release it (I think he had some problems with compiling FFmpeg for certain platforms) or try to build the package yourself (apart from building FFmpeg it should not be too different from any other Linux installation).

I'm just wondering if I am having the same problem or not.

I have been running serviio excellently through my Synology DS212j NAS and it's worked really well to a Samsung TV.

Recently I bizarrely managed to delete all my videos and so set about rebuilding my collection (if you want to know how I deleted my videos, that's at the end). I also updated the serviio package on the DSM and reinstalled/updated Java on the NAS.

I can also see series fine, but not movies. However, I'm not sure it's just a metadata problem because my log file contains a lot of this:

2013-10-05 13:03:04,646 WARN [LibraryManager] Skipping processing metadata for an unsupported file. Message: Unknown video file type.
2013-10-05 13:08:05,883 WARN [LibraryManager] Skipping processing metadata for an unsupported file. Message: Unknown video codec.
2013-10-05 13:08:06,192 WARN [LibraryManager] Skipping processing metadata for an unsupported file. Message: Unknown video file type.
2013-10-05 13:13:07,336 WARN [LibraryManager] Skipping processing metadata for an unsupported file. Message: Unknown video codec.
2013-10-05 13:13:07,660 WARN [LibraryManager] Skipping processing metadata for an unsupported file. Message: Unknown video file type.

I can see the movies if I go into Folder view on my TV. I can also play them fine from the folder view on my TV.
However, I cannot see them under the normal Movies view at all - not as file names, nor as movie names.

Is this the same problem as chrisy1972, or is this two problems (metadata and transcoder)? I have attached a log file from the server instance of serviio.

==========
[How I deleted my videos]
I was doing a bit of a spring clean of my Synology Diskstation 212j. I store my video files under volume1/homes/serviio/Video and always have done. I deleted some other folders I created when I had initially set up my NAS, such as volume1/video and volume1/videos, but deleting those (empty) folders deleted the videos within the serviio/Video folder. Very odd.

[zip]

Yes, it's the same problem.