No Playble Files?... But there are!

Hello all, I am using serviio server 1.3.1 and i am using a blueray player sony bdp-s3100.
My problem is, when i connect the serviio to a local drive on the physical computer it sees it on the BD player and plays the file with no problem. When I Choose a network drive, a shared folder, or even a NAS in the library, all i get is a "There is no playable file" on the BD player. So to sum it up, if its on the actual machine then it will stream. If it is a file/folder on the network it will not.
This also does not matter which version of windows and i have changed out the router and switch. I have completed a reformat thinking this could be an isolated issue and it was not. I have tried installing it on vmware machines and that dint work either.

The platforms i have tried are Windows 7 and Server 2008

PLEASE HELP ME!!!!

[atc98092]

How are you mapping the external drive? It won't work right if you are using a drive letter: you must use a UNC path (\\server_name\shared_path_name). That also means using the "Add Path..." button, not the "Add local..." button.

If you are using a UNC, then it is virtually always a permissions issue. Personally, I have never been able to get a UNC path to work, and I know it was permission related. That's why I have just loaded up my server with hard drives, and the second computer just has another copy of Serviio running on it. Makes life simpler

Thank you for responding. I have tried mapping it every which way i can. Even to different sources that i know have the permissions wide open. I have about 400 videos on a nas. That would be my preferred method of storage due to the bulk size. I have tried the UNC path both ways (\\server_name\shared_path_name) and (\\ip_address\shared_path_name). This method will not work either. So there is no way to connect a network drive to serviio, all files have to be on a local HDD?

[DenyAll]

Some other things you may want to try - some preliminaries first:

• Test first using Mediabrowser. I suspect you won't be able to see the files still but this will at least rule out that its not your player.
• Make sure you are checking for their presence in the "Folders" category (not "Movies" or "Series" as that relies on metadata)
• After each test/change you need to Force Refresh your library

I'm also pretty sure its permissions related. I presume you can see these folders from either Windows machine. If so, try changing the user that Serviio uses to log in by:

• Run services.msc from Windows (on the PC Serviio is on) and find the Serviio Service
• stop the Serviio service
• right click on the Serviio service and select Properties, Log On tab.
• change the account used for log on to a valid user (eg. your user name on this machine) and password. When entering a user name, it pays to use the Browse button and Check User name.
• start the Serviio service
• refresh your Library (you can use the Show Status to see if it picks up the new folders).

In theory this should give the Serviio Service the same rights you (or the user you choose) have and should enable Serviio to see everything that users sees. ps. You may need this: http://serviio.org/component/content/article?id=21#q10 if your user name has no password.

I have seen the 'no playable files message' when there is no connection, you may still see files from previous connection but it does not report a loss of connection, simply get the annoying 'no playable files' message.

OK I finally got it! You have to have the device you are trying to access from serviio set as the same username and password as the device you have serviio installed on. For example: I am using Server 2008 R2. Lets say the username: admin, and the pass: Test. Server 2008 requires a capital letter in the password where as the NAS I'm using does not. No mater what you have mapped in my computer it will not work unless you have the same user and pass across all devices. So my NAS has a user: admin and the pass is Test instead of test. Thank you all so much for your replies, it has greatly helped!