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MKV not playing on UE40D5000PW

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amaranth

Serviio newbie

Posts: 4

Joined: Tue Jan 28, 2014 5:42 pm

Post Tue Jan 28, 2014 5:52 pm

MKV not playing on UE40D5000PW

Hi there!

I've have Samsung UE40D5000PW TV (in Russia) and I have mkv file(media info) - TV show unsupported videocodec error:
General
Unique ID : 203066636378065292765659049008695268990 (0x98C536297E82FB64BE60A4A17A2ED67E)
Complete name : C:\Users\User\Downloads\NOVA - Earth From Space.mkv
Format : Matroska
Format version : Version 4 / Version 2
File size : 11.8 GiB
Duration : 1h 52mn
Overall bit rate mode : Variable
Overall bit rate : 15.0 Mbps
Encoded date : UTC 2013-03-25 08:21:03
Writing application : mkvmerge v6.1.0 ('Old Devil') built on Mar 2 2013 14:32:37
Writing library : libebml v1.3.0 + libmatroska v1.4.0

Video
ID : 1
Format : MPEG Video
Format version : Version 2
Format profile : Main@High
Format settings, BVOP : No
Format settings, Matrix : Default
Codec ID : V_MPEG2
Codec ID/Info : MPEG 1 or 2 Video
Duration : 1h 52mn
Bit rate mode : Variable
Bit rate : 14.1 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.227
Time code of first frame : 00:00:00:00
Time code source : Group of pictures header
Stream size : 11.0 GiB (94%)
Default : Yes
Forced : No

Audio #1
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Format profile : Dolby Digital
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 52mn
Bit rate mode : Constant
Bit rate : 224 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 180 MiB (1%)
Default : No
Forced : No

Audio #2
ID : 3
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 1h 52mn
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 308 MiB (3%)
Language : English
Default : Yes
Forced : No

And Serviio log - http://pastebin.com/wiiUzE6m
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Wed Jan 29, 2014 11:54 am

Re: MKV not playing on UE40D5000PW

It remuxes it keeping the mpeg2 stream, so it should play. When you try to play it again, it should create a .stf file in the transcoding folder (eventually, leave it for a bit to finish the remux). Try to rename that file to .mpg, add to Serviio library - does it play then?
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amaranth

Serviio newbie

Posts: 4

Joined: Tue Jan 28, 2014 5:42 pm

Post Wed Jan 29, 2014 4:19 pm

Re: MKV not playing on UE40D5000PW

Hello ZIP!

I rename this mkv to mpg and when I try to play in C:\temp .stf file not appear(folder is empty - often press F5 when try play). Log file - http://pastebin.com/3kciLwUx
Edit 1:
I run Device Spy and get 2 xml files for that TV - http://pastebin.com/PATt1zXj and http://pastebin.com/R0A8eSAT
Edit 2:
And GetProtocolInfo return - http://pastebin.com/wFekGx8e
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zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Wed Jan 29, 2014 5:29 pm

Re: MKV not playing on UE40D5000PW

I need yo uto:
- play the .mkv file (it fails)
- look in C:\Windows\TEMP\Serviio\ , there should be a .stf file being created as it's being transcoded
- wait for the file to be finished growing in size, then rename it from .stf to .mpg
- copy the .mpg to serviio's shared folder and try to play
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amaranth

Serviio newbie

Posts: 4

Joined: Tue Jan 28, 2014 5:42 pm

Post Sat Apr 05, 2014 2:21 pm

Re: MKV not playing on UE40D5000PW

Hello Petr!

I'm performed this steps - in step 4 I' m just add folder c:\Windows\Temp\Serviio to library and try to play on TV. TV show error unsupported videocodec.
I log file this file renamed by serviio to "transcoding-temp-4-7-ORIGINAL.mpg" - from .stf to .mpg I've change. Log file: http://pastebin.com/9vwQesUH

Is there any way to take a play this video? Thank you!
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zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sat Apr 05, 2014 5:22 pm

Re: MKV not playing on UE40D5000PW

Looks like the problem is in the H264 encoded stream. You will have to reencode the file, try Handbrake.
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amaranth

Serviio newbie

Posts: 4

Joined: Tue Jan 28, 2014 5:42 pm

Post Sat Apr 05, 2014 6:06 pm

Re: MKV not playing on UE40D5000PW

zip wrote:You will have to reencode the file, try Handbrake.


How to use this transcoder with serviio?
<<

zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Apr 06, 2014 8:38 pm

Re: MKV not playing on UE40D5000PW

Not with Serviio, unless you want to setup transcoding all h264 files (most of which will normally play). You can just downlaod Handbrake and reencode the file.

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