Subtitles Not Showing - Sony Bravia KDL-42W802

Hey, everyone!

Since I purchased my Sony Bravia TV about one year ago, I was never able to get the subtitles feature working over DLNA (serviio). The subtitles are of course in the same folder as the media file and are named exactly the same. However, they never show while the movie is playing. There is also nothing wrong with my settings, as I am using the very same with my other TV, a Samsung EH6030 and it plays everything perfectly fine (all formats, mainly .mkv with subtitles, no issues whatsoever).

If I copy the movie with the subtitles over to a USB memory stick and play it from there, the subtitles show just fine, it's just not working over DLNA (serviio). Please mind that I am playing mainly .mkv files, if that matters.

Please advise. Thank you!

[Illico]

You can not compare USB and DLNA player... for example external subtitles files are supported over USB but not over DLNA with Sony Devices (probably Samung does).
For these sony devices, serviio will burn subtitle on video stream (if you enable this feature on serviio console, check it).
Then there is an issue when files (movies + sub) are stored on a remote drive, but in a locale it work fine.

You can not compare USB and DLNA player... for example external subtitles files are supported over USB but not over DLNA with Sony Devices (probably Samung does).
For these sony devices, serviio will burn subtitle on video stream (if you enable this feature on serviio console, check it).
Then there is an issue when files (movies + sub) are stored on a remote drive, but in a locale it work fine.

Thank you. I know I can not compare USB to DLNA, I was just giving an example (kind of unneeded one I reckon

However, using the "Enable burnt-in subtitles" option does work, but to some extent, meaning that some files play perfectly fine and subtitles are showing correctly, whereas others don't seem to start at all. The latter give-out the "Cannot access the server."or "Temporarily can not access the server. Please retry." error messages. Disabling the "Enable burnt-in subtitles" option fixes the playback issue and the files run normally (without subtitles). This seems to be valid for my 3D movies (10+ GB of size, if that matters). The same 3D movies run perfectly fine with / without the "Enable burnt-in subtitles" option if they don't have a subtitles file in the same folder.

[Illico]

The subtitle burning process could be quite long for some video, then TV timeouted. You can try to replay/restart the same video several time.
Check that the video is on your "serviio temp" folder.
Check the detailed logging file too.

Hi,

First of all sorry for the english.

I have the same problem, some files doesn't works, i tried to figure out what is unusual between they but i could not , .avi files none works, MP4 some, on MKV files appears to works better, nonetheless continues to have some that do not work, here is the media info of two MKV files, may help:

Works:
-----------------------------------------------------------------------------------------------------------------------------------------------
General
Complete name : \Breaking Bad\Breaking Bad Season 5 - Complete\Breaking.Bad.S05E13.720p.HDTV.x264-IMMERSE.mkv
Format : Matroska
Format version : Version 2
File size : 1.27 GiB
Duration : 45mn 58s
Overall bit rate : 3 970 Kbps
Writing application : x264.exe
Writing library : mkv2rls x264-tv version built on 2011. febr. 17

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 45mn 58s
Bit rate : 3 507 Kbps
Width : 1 278 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.159
Stream size : 1.13 GiB (88%)
Writing library : x264 core 138 r2358 9e941d1
Encoding settings : cabac=1 / ref=5 / deblock=1:-2:-2 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.05:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=18.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.10
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 45mn 58s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel count : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 126 MiB (10%)
Language : English
Default : Yes
Forced : No

------------------------------------------------------------------------------------------------

Does not works:

------------------------------------------------------------------------------------------------------------
General
Complete name : \Breaking Bad\Breaking Bad Season 5 - Complete\Breaking.Bad.S05E01.720p.HDTV.x264-IMMERSE.mkv
Format : Matroska
Format version : Version 2
File size : 1.01 GiB
Duration : 42mn 44s
Overall bit rate : 3 372 Kbps
Writing application : x264.exe
Writing library : mkv2rls x264-tv version built on 2011. febr. 17

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 42mn 44s
Bit rate : 2 921 Kbps
Width : 1 280 pixels
Height : 718 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.133
Stream size : 893 MiB (87%)
Writing library : x264 core 125 r2200 999b753
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=18 / lookahead_threads=3 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=23 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=crf / mbtree=1 / crf=19.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : Yes
Forced : No

Audio
ID : 2
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Format settings, Endianness : Big
Codec ID : A_AC3
Duration : 42mn 44s
Bit rate mode : Constant
Bit rate : 384 Kbps
Channel count : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 117 MiB (11%)
Language : English
Default : Yes
Forced : No

According to your info, those files do not have embedded subtitles.