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Cant play mkv files

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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Thu Aug 16, 2012 10:10 am

Cant play mkv files

Im running Serviio on my Samsung 2012 Smart TV....all files apart from mkv's work fine.
Please can you tell me what Im doing wrong....?
Thanks
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zip

User avatar

Serviio developer / Site Admin

Posts: 17145

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Aug 16, 2012 1:19 pm

Re: Cant play mkv files

Make sure you select the Samsung C/D/E profile.
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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Thu Aug 16, 2012 4:25 pm

Re: Cant play mkv files

Sorry Im not sure how to do this......
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zip

User avatar

Serviio developer / Site Admin

Posts: 17145

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Thu Aug 16, 2012 5:29 pm

Re: Cant play mkv files

Look at the getting started guide on the website
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facade

Serviio newbie

Posts: 4

Joined: Fri Aug 17, 2012 4:00 pm

Post Fri Aug 17, 2012 4:12 pm

Re: Cant play mkv files

I had this problem, easily solved.

Open serviio console (right click on the serviio icon on the taskbar, select open serviio console)
In serviio console, click on the "status" tab.
There is a window that lists ip addresses and device names.
Scroll it until you find the model number of the TV (mine is UE46ES8000)
Left click on the 3rd column alongside your model number- it will say "Generic DLNA profile" use the dropdown to select "Samsung TV/player (C/D series)
Left click on "save"
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alexogg

Serviio newbie

Posts: 3

Joined: Thu Aug 16, 2012 10:04 am

Post Sat Aug 18, 2012 7:38 am

Re: Cant play mkv files

Thanks so much facade - you were really helpful. All sorted
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dsawes

Serviio newbie

Posts: 1

Joined: Wed Dec 25, 2013 8:46 am

Post Wed Dec 25, 2013 9:06 am

Re: Cant play mkv files

I know a good MKV to Samsung Converter. It can easily convert MKV, HD MKV to Samsung compatible format. It applies to all kinds of Samsung mobile phones including convert MKV to Samsung Galaxy S4, MKV to Samsung Galaxy S III, MKV to Samsung Galaxy S II, MKV to Samsung Galaxy S, MKV to Samsung Galaxy, MKV to Samsung Galaxy Tab, MKV to Samsung Infuse 4G/Epic 4G/Captivate/Vibrant/Fascinate/Mesmerize...

Besides, it also can convert other video formats including MOV, MPEG, WTV, WebM, FLV, MVI, ASF, RM, 3GP, VP8, 720p, 1080p, 1080i HD, AVCHD videos and more to various Samsung phones. Find it in Google by typing "step by step guide on how to play MKV on Samsung Galaxy S/S2/S3/S4/Infuse 4G/Tab..."
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Mon Feb 09, 2015 3:44 am

Re: Cant play mkv files

I have a new small Samsung Blu-Ray player that comes up as the Samsung H series. It's playing everything but the MKV files. I did switch over to the C/D series, and then the E/F series but those didn't work either. Any thoughts anyone?
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atc98092

User avatar

DLNA master

Posts: 3949

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Feb 09, 2015 1:39 pm

Re: Cant play mkv files

talanmawr wrote:I have a new small Samsung Blu-Ray player that comes up as the Samsung H series. It's playing everything but the MKV files. I did switch over to the C/D series, and then the E/F series but those didn't work either. Any thoughts anyone?


If it an H series, then it can play MKV without transcoding. However, there are some video codecs that might not be supported. Please provide information for a file that doesn't play. Either use the FFMPEG -i command, or using MediaInfo, so we can see what it inside the MKV file. Remember that MKV is just a container, and what is inside will determine if it will play.

Also, what version of Serviio are you using? The latest version (1.5) includes a good H series profile, although the BD player may not get it assigned by default.
Dan

Samsung NU7100 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Sun Apr 10, 2016 5:05 am

Re: Cant play mkv files

Wow. I never saw this reply after over a year! If you happen to see this...here's an FFMPEG-I output:

ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100


I'm on 1.6.1 now.
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ignore

Serviio newbie

Posts: 1

Joined: Wed Apr 27, 2016 9:27 pm

Post Wed Apr 27, 2016 9:34 pm

Re: Cant play mkv files

facade wrote:I had this problem, easily solved.

Open serviio console (right click on the serviio icon on the taskbar, select open serviio console)
In serviio console, click on the "status" tab.
There is a window that lists ip addresses and device names.
Scroll it until you find the model number of the TV (mine is UE46ES8000)
Left click on the 3rd column alongside your model number- it will say "Generic DLNA profile" use the dropdown to select "Samsung TV/player (C/D series)
Left click on "save"



Thank you :)
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atc98092

User avatar

DLNA master

Posts: 3949

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Thu Apr 28, 2016 12:22 pm

Re: Cant play mkv files

talanmawr wrote:Wow. I never saw this reply after over a year! If you happen to see this...here's an FFMPEG-I output:

ffmpeg version 2.4.git Copyright (c) 2000-2014 the FFmpeg developers
built on Nov 19 2014 22:12:09 with gcc 4.7.2 (GCC)
configuration: --enable-static --disable-shared --disable-ffplay --disable-ffserver --enable-memalign-hack --enable-libmp3lame --enable-libass --enable-librtmp --enable-fontconfig --enable-libfreetype --enable-zlib --enable-libx264 --enable-libspeex --extra-libs='-lrtmp -lpolarssl -lws2_32 -lwinmm -lexpat -lfreetype -lfribidi -lz' --arch=x86 --enable-runtime-cpudetect --enable-pthreads --target-os=mingw32 --cross-prefix=i686-w64-mingw32- --enable-gpl --pkg-config=pkg-config
libavutil 54. 14.100 / 54. 14.100
libavcodec 56. 12.101 / 56. 12.101
libavformat 56. 14.100 / 56. 14.100
libavdevice 56. 3.100 / 56. 3.100
libavfilter 5. 2.103 / 5. 2.103
libswscale 3. 1.101 / 3. 1.101
libswresample 1. 1.100 / 1. 1.100
libpostproc 53. 3.100 / 53. 3.100


I'm on 1.6.1 now.


After you enter ffmpeg -i, you have to add the file name. If there are spaces in the file name, make sure you enclose the name in quotes. Then we can see what video and audio codec your file is using. What you did just shows us the version of FFMPEG you are using. Also, that's a really old version of FFMPEG. It really needs to be updated.
Dan

Samsung NU7100 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Sun Jul 31, 2016 4:23 am

Re: Cant play mkv files

Sorry this has taken so long...and I appreciate anyone still willing to help. I never see that this thread is updated. I am right now downloading an updated FFMPEG. I also downloaded MediaInfo, and it tells me that one of the MKV's I'm having problems with is AVC (High@L51) on the video stream.
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atc98092

User avatar

DLNA master

Posts: 3949

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun Jul 31, 2016 11:11 pm

Re: Cant play mkv files

talanmawr wrote:Sorry this has taken so long...and I appreciate anyone still willing to help. I never see that this thread is updated. I am right now downloading an updated FFMPEG. I also downloaded MediaInfo, and it tells me that one of the MKV's I'm having problems with is AVC (High@L51) on the video stream.


OK, I don't think an H series BD player can handle L5.1. I'm not certain that any BD player other than the 4K player can handle that level. Since I don't have such a player to test that theory, that's the best I can do. I did a search of what Samsung BD players support, but it didn't have that level of detail.
Dan

Samsung NU7100 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
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talanmawr

Streaming enthusiast

Posts: 27

Joined: Tue Aug 13, 2013 3:39 pm

Post Mon Aug 01, 2016 1:09 am

Re: Cant play mkv files

Ok. Thanks for the info. My unit does work on a few MKV's. Now at least I can figure out why a bit. I really appreciate it!
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keenbeen

Serviio newbie

Posts: 1

Joined: Tue Mar 07, 2017 9:17 am

Post Tue Mar 07, 2017 9:18 am

Re: Cant play mkv files

There is a professional converter - Avdshare Video Converter to convert the unsupported MKV to Samsung Galaxy.
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Edpayasugo

Serviio newbie

Posts: 5

Joined: Mon Apr 02, 2018 4:45 pm

Post Sun Dec 15, 2019 1:06 pm

Re: Cant play mkv files

Hi, I am having the same problem (can't play MKV) on my 2010 Sony Bravia, can anyone help please?
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atc98092

User avatar

DLNA master

Posts: 3949

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Sun Dec 15, 2019 9:07 pm

Re: Cant play mkv files

Edpayasugo wrote:Hi, I am having the same problem (can't play MKV) on my 2010 Sony Bravia, can anyone help please?


MKV is a container. It's capable of containing almost any video or audio codec, so you can't just say you can't play MKVs. We need to know what's in the container. There's a link in my sig that tells how to find the information.
Dan

Samsung NU7100 4K TV, Samsung JU7100 4K TV, Sony BDP-S3500, Sharp 4K Roku TV, Insignia Roku TV, Roku Ultra, Premiere and Stick, Nvidia Shield, Yamaha RX-V583 AVR.
Primary server: Intel i5-6400, 8 gig ram, Windows 10 Pro, 22 TB hard drive space | Test server Windows 10 Pro, AMD Phenom II X4 965, 8 gig ram

HOWTO: Enable debug logging HOWTO: Identify media file contents
<<

Edpayasugo

Serviio newbie

Posts: 5

Joined: Mon Apr 02, 2018 4:45 pm

Post Mon Dec 16, 2019 8:55 am

Re: Cant play mkv files

atc98092 wrote:
Edpayasugo wrote:Hi, I am having the same problem (can't play MKV) on my 2010 Sony Bravia, can anyone help please?


MKV is a container. It's capable of containing almost any video or audio codec, so you can't just say you can't play MKVs. We need to know what's in the container. There's a link in my sig that tells how to find the information.


Thank you, I will have a look later on.

Sorry, even using Serviio as is seems like witchcraft to me :-)
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Edpayasugo

Serviio newbie

Posts: 5

Joined: Mon Apr 02, 2018 4:45 pm

Post Mon Dec 30, 2019 3:59 pm

Re: Cant play mkv files

atc98092 wrote:
Edpayasugo wrote:Hi, I am having the same problem (can't play MKV) on my 2010 Sony Bravia, can anyone help please?


MKV is a container. It's capable of containing almost any video or audio codec, so you can't just say you can't play MKVs. We need to know what's in the container. There's a link in my sig that tells how to find the information.


Hi,

Sorry for the delayed response , I looked at those links but I am not sure if this is the same issue, let me give you an example;

I have BSG S4 E1 which my PC says is MKV - Matroska video files (.mkv) file type.

On my TV I can see this file using Serviio in its folder, but when I try and play it it is either very choppy or sometimes MKV files won't play at all

This is the only file type I have experienced this with

Thank you.
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