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User Rating not loading

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Gwendion

Serviio newbie

Posts: 6

Joined: Sun Sep 24, 2017 4:41 am

Post Mon Oct 20, 2025 2:24 pm

User Rating not loading

Hello, I'm using NFO for my metadata and a few months back, user rating stopped loading.
Can someone tell my what is wrong with this NFO snippet? It should show 7.7, it doesn't show any rating at all.
<movie>
<title>The Shawshank Redemption</title>
<originaltitle>The Shawshank Redemption</originaltitle>
<sorttitle/>
<epbookmark/>
<year>1994</year>
<ratings>
<rating default="false" max="10" name="themoviedb">
<value>8.7</value>
<votes>29037</votes>
</rating>
</ratings>
<userrating>7.7</userrating>
<top250>0</top250>
<set/>
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atc98092

User avatar

DLNA master

Posts: 5437

Joined: Fri Aug 17, 2012 10:22 pm

Location: Washington (the state)

Post Mon Oct 20, 2025 8:04 pm

Re: User Rating not loading

I'm uncertain if you posted the complete snippet, but first off:
there's no closing movie tag </movie>
There no opening set tag <set>
Both the epbookmark and sorttitle tags are missing closing tags, and I don't know the reason for the / at the end of the existing tags. My experience with XML is the opening tag should not have a / and the closing tag should have it before the key word.

So, if this is supposed to follow general XML tag formatting, those items are suspect. I'm unfamiliar with NFO files, but a quick search tells me it should be in XML format, so those items I mentioned above are non-compliant.
Dan

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Gwendion

Serviio newbie

Posts: 6

Joined: Sun Sep 24, 2017 4:41 am

Post Tue Oct 21, 2025 2:03 pm

Re: User Rating not loading

correct, that is only a snippet as the rest of the file is too large. I put in the relevent tags.

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