User Rating not loading

Hello, I'm using NFO for my metadata and a few months back, user rating stopped loading.
Can someone tell my what is wrong with this NFO snippet? It should show 7.7, it doesn't show any rating at all.
<movie>
<title>The Shawshank Redemption</title>
<originaltitle>The Shawshank Redemption</originaltitle>
<sorttitle/>
<epbookmark/>
<year>1994</year>
<ratings>
<rating default="false" max="10" name="themoviedb">
<value>8.7</value>
<votes>29037</votes>
</rating>
</ratings>
<userrating>7.7</userrating>
<top250>0</top250>
<set/>

[atc98092]

I'm uncertain if you posted the complete snippet, but first off:
there's no closing movie tag </movie>
There no opening set tag <set>
Both the epbookmark and sorttitle tags are missing closing tags, and I don't know the reason for the / at the end of the existing tags. My experience with XML is the opening tag should not have a / and the closing tag should have it before the key word.

So, if this is supposed to follow general XML tag formatting, those items are suspect. I'm unfamiliar with NFO files, but a quick search tells me it should be in XML format, so those items I mentioned above are non-compliant.

correct, that is only a snippet as the rest of the file is too large. I put in the relevent tags.