User Rating not loading

Hello, I'm using NFO for my metadata and a few months back, user rating stopped loading.
Can someone tell my what is wrong with this NFO snippet? It should show 7.7, it doesn't show any rating at all.
<movie>
<title>The Shawshank Redemption</title>
<originaltitle>The Shawshank Redemption</originaltitle>
<sorttitle/>
<epbookmark/>
<year>1994</year>
<ratings>
<rating default="false" max="10" name="themoviedb">
<value>8.7</value>
<votes>29037</votes>
</rating>
</ratings>
<userrating>7.7</userrating>
<top250>0</top250>
<set/>

[atc98092]

I'm uncertain if you posted the complete snippet, but first off:
there's no closing movie tag </movie>
There no opening set tag <set>
Both the epbookmark and sorttitle tags are missing closing tags, and I don't know the reason for the / at the end of the existing tags. My experience with XML is the opening tag should not have a / and the closing tag should have it before the key word.

So, if this is supposed to follow general XML tag formatting, those items are suspect. I'm unfamiliar with NFO files, but a quick search tells me it should be in XML format, so those items I mentioned above are non-compliant.

correct, that is only a snippet as the rest of the file is too large. I put in the relevent tags.

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!--created on 2025-10-20 08:13:55 by tinyMediaManager 5.1.2 for KODI-->
<movie>
<title>The Shawshank Redemption</title>
<originaltitle>The Shawshank Redemption</originaltitle>
<sorttitle/>
<epbookmark/>
<year>1994</year>
<ratings>
<rating default="false" max="10" name="themoviedb">
<value>8.7</value>
<votes>29037</votes>
</rating>
</ratings>
<userrating>7.7</userrating>
<top250>0</top250>
<set/>
<plot>Imprisoned in the 1940s for the double murder of his wife and her lover, upstanding banker Andy Dufresne begins a new life at the Shawshank prison, where he puts his accounting skills to work for an amoral warden. During his long stretch in prison, Dufresne comes to be admired by the other inmates -- including an older prisoner named Red -- for his integrity and unquenchable sense of hope.</plot>
<outline>Imprisoned in the 1940s for the double murder of his wife and her lover, upstanding banker Andy Dufresne begins a new life at the Shawshank prison, where he puts his accounting skills to work for an amoral warden. During his long stretch in prison, Dufresne comes to be admired by the other inmates -- including an older prisoner named Red -- for his integrity and unquenchable sense of hope.</outline>
<tagline>Fear can hold you prisoner. Hope can set you free.</tagline>
<runtime>142</runtime>
<thumb aspect="poster">https://image.tmdb.org/t/p/original/lyQBXzOQSuE59IsHyhrp0qIiPAz.jpg</thumb>
<thumb aspect="banner">https://assets.fanart.tv/fanart/movies/278/moviebanner/the-shawshank-redemption-51b63f8d5e7b8.jpg</thumb>
<thumb aspect="clearart">https://assets.fanart.tv/fanart/movies/278/hdmovieclearart/the-shawshank-redemption-518530e5614ca.png</thumb>
<thumb aspect="clearlogo">https://assets.fanart.tv/fanart/movies/278/hdmovielogo/the-shawshank-redemption-503e5a463d35c.png</thumb>
<thumb aspect="discart">https://assets.fanart.tv/fanart/movies/278/moviedisc/the-shawshank-redemption-5183000694b56.png</thumb>
<thumb aspect="landscape">https://assets.fanart.tv/fanart/movies/278/moviethumb/the-shawshank-redemption-541ccc27260dd.jpg</thumb>
<thumb aspect="keyart">https://assets.fanart.tv/fanart/movies/278/movieposter/the-shawshank-redemption-56ed48dc13647.jpg</thumb>
<fanart>
<thumb>https://assets.fanart.tv/fanart/movies/278/moviebackground/the-shawshank-redemption-5bb4586acba6f.jpg</thumb>
</fanart>
<mpaa>US:R / US:Rated R</mpaa>
<certification>US:R / US:Rated R</certification>
<id>tt0111161</id>
<tmdbid>278</tmdbid>
<uniqueid default="false" type="tmdb">278</uniqueid>
<uniqueid default="true" type="imdb">tt0111161</uniqueid>
<uniqueid default="false" type="wikidata">Q172241</uniqueid>
<country>United States</country>
<status/>
<code/>
<premiered>1994-09-23</premiered>
<watched>false</watched>
<playcount>0</playcount>
<genre>Drama</genre>
<genre>Crime</genre>
<studio>Castle Rock Entertainment</studio>
<credits tmdbid="4027">Frank Darabont</credits>
<credits tmdbid="3027">Stephen King</credits>
<director tmdbid="4027">Frank Darabont</director>
<tag>prison</tag>
<tag>friendship</tag>
<tag>police brutality</tag>
<tag>corruption</tag>
<tag>based on novel or book</tag>
<tag>freedom</tag>
<tag>hope</tag>
<tag>prison cell</tag>
<tag>delinquent</tag>
<tag>redemption</tag>
<tag>parole board</tag>
<tag>prison escape</tag>
<tag>wrongful imprisonment</tag>
<tag>interracial friendship</tag>
<tag>framed for murder</tag>
<tag>1940s</tag>
<tag>voiceover</tag>
<actor>
<name>Tim Robbins</name>
<role>Andy Dufresne</role>
<thumb>https://image.tmdb.org/t/p/h632/djLVFETFTvPyVUdrd7aLVykobof.jpg</thumb>
<profile>https://www.themoviedb.org/person/504</profile>
<tmdbid>504</tmdbid>
</actor>
<actor>
<name>Morgan Freeman</name>
<role>Ellis Boyd 'Red' Redding</role>
<thumb>https://image.tmdb.org/t/p/h632/jPsLqiYGSofU4s6BjrxnefMfabb.jpg</thumb>
<profile>https://www.themoviedb.org/person/192</profile>
<tmdbid>192</tmdbid>
</actor>
<actor>
<name>Bob Gunton</name>
<role>Warden Norton</role>
<thumb>https://image.tmdb.org/t/p/h632/ulbVvuBToBN3aCGcV028hwO0MOP.jpg</thumb>
<profile>https://www.themoviedb.org/person/4029</profile>
<tmdbid>4029</tmdbid>
</actor>
<actor>
<name>William Sadler</name>
<role>Heywood</role>
<thumb>https://image.tmdb.org/t/p/h632/xC9sijoDnjS3oDZ5eszcGKHKAOp.jpg</thumb>
<profile>https://www.themoviedb.org/person/6573</profile>
<tmdbid>6573</tmdbid>
</actor>
<actor>
<name>Clancy Brown</name>
<role>Captain Byron T. Hadley</role>
<thumb>https://image.tmdb.org/t/p/h632/1JeBRNG7VS7r64V9lOvej9bZXW5.jpg</thumb>
<profile>https://www.themoviedb.org/person/6574</profile>
<tmdbid>6574</tmdbid>
</actor>
<actor>
<name>Gil Bellows</name>
<role>Tommy</role>
<thumb>https://image.tmdb.org/t/p/h632/eCOIv2nSGnWTHdn88NoMyNOKWyR.jpg</thumb>
<profile>https://www.themoviedb.org/person/6575</profile>
<tmdbid>6575</tmdbid>
</actor>
<actor>
<name>James Whitmore</name>
<role>Brooks Hatlen</role>
<thumb>https://image.tmdb.org/t/p/h632/nYMAbkfwFIgKK84vnLoQctI6vHg.jpg</thumb>
<profile>https://www.themoviedb.org/person/6577</profile>
<tmdbid>6577</tmdbid>
</actor>
<actor>
<name>Mark Rolston</name>
<role>Bogs Diamond</role>
<thumb>https://image.tmdb.org/t/p/h632/hcrNRIptYMRXgkJ9k76BlQu6DQp.jpg</thumb>
<profile>https://www.themoviedb.org/person/6576</profile>
<tmdbid>6576</tmdbid>
</actor>
<actor>
<name>Jeffrey DeMunn</name>
<role>1946 D.A.</role>
<thumb>https://image.tmdb.org/t/p/h632/70bkLdlkBB7x2NztuJAh4pjdyxy.jpg</thumb>
<profile>https://www.themoviedb.org/person/12645</profile>
<tmdbid>12645</tmdbid>
</actor>
<actor>
<name>Larry Brandenburg</name>
<role>Skeet</role>
<thumb>https://image.tmdb.org/t/p/h632/y13c1a4keaLnoTbi3dERwolQXWP.jpg</thumb>
<profile>https://www.themoviedb.org/person/92119</profile>
<tmdbid>92119</tmdbid>
</actor>
<actor>
<name>Neil Giuntoli</name>
<role>Jigger</role>
<thumb>https://image.tmdb.org/t/p/h632/dRFzPIAinOjXbYOqYEax0sGrfTl.jpg</thumb>
<profile>https://www.themoviedb.org/person/168323</profile>
<tmdbid>168323</tmdbid>
</actor>
<actor>
<name>Brian Libby</name>
<role>Floyd</role>
<thumb>https://image.tmdb.org/t/p/h632/sumWxPgIbCpnp1v1exfJWIt43i3.jpg</thumb>
<profile>https://www.themoviedb.org/person/6580</profile>
<tmdbid>6580</tmdbid>
</actor>
<actor>
<name>David Proval</name>
<role>Snooze</role>
<thumb>https://image.tmdb.org/t/p/h632/xD9mcTYEmkFLKAE9T9d3AFP50f3.jpg</thumb>
<profile>https://www.themoviedb.org/person/2555</profile>
<tmdbid>2555</tmdbid>
</actor>
<actor>
<name>Joseph Ragno</name>
<role>Ernie</role>
<thumb>https://image.tmdb.org/t/p/h632/fF7M5JyfA2kUeh8YItkiCd1of1b.jpg</thumb>
<profile>https://www.themoviedb.org/person/5063</profile>
<tmdbid>5063</tmdbid>
</actor>
<actor>
<name>Jude Ciccolella</name>
<role>Guard Mert</role>
<thumb>https://image.tmdb.org/t/p/h632/sS506N50Brzyu0wgq18mk3pj4dH.jpg</thumb>
<profile>https://www.themoviedb.org/person/8693</profile>
<tmdbid>8693</tmdbid>
</actor>
<actor>
<name>Paul McCrane</name>
<role>Guard Trout</role>
<thumb>https://image.tmdb.org/t/p/h632/nzFUnpptZ5hhiivD1lsUcPDB8V0.jpg</thumb>
<profile>https://www.themoviedb.org/person/32393</profile>
<tmdbid>32393</tmdbid>
</actor>
<actor>
<name>Renee Blaine</name>
<role>Andy Dufresne's Wife</role>
<profile>https://www.themoviedb.org/person/6578</profile>
<tmdbid>6578</tmdbid>
</actor>
<actor>
<name>Scott Mann</name>
<role>Glenn Quentin</role>
<thumb>https://image.tmdb.org/t/p/h632/sOqi4IDMyOo96eZhk15gqsxDitc.jpg</thumb>
<profile>https://www.themoviedb.org/person/1624179</profile>
<tmdbid>1624179</tmdbid>
</actor>
<actor>
<name>John Horton</name>
<role>1946 Judge</role>
<thumb>https://image.tmdb.org/t/p/h632/6c1x9prTCTcG3DyZ8l6pqvTEobk.jpg</thumb>
<profile>https://www.themoviedb.org/person/163979</profile>
<tmdbid>163979</tmdbid>
</actor>
<actor>
<name>Gordon Greene</name>
<role>1947 Parole Hearings Man</role>
<thumb>https://image.tmdb.org/t/p/h632/uJF1H9opCmHJjWIOIUvez1pGhPW.jpg</thumb>
<profile>https://www.themoviedb.org/person/194459</profile>
<tmdbid>194459</tmdbid>
</actor>
<actor>
<name>Alfonso Freeman</name>
<role>Fresh Fish Con</role>
<thumb>https://image.tmdb.org/t/p/h632/9H4wX5clEpFfD3SG2JPoGH3LIgV.jpg</thumb>
<profile>https://www.themoviedb.org/person/52603</profile>
<tmdbid>52603</tmdbid>
</actor>
<actor>
<name>Vincent Foster</name>
<role>Hungry Fish Con</role>
<thumb>https://image.tmdb.org/t/p/h632/4H11cOROVjOyVNOoaIDdYYOkNNr.jpg</thumb>
<profile>https://www.themoviedb.org/person/122596</profile>
<tmdbid>122596</tmdbid>
</actor>
<actor>
<name>John E. Summers</name>
<role>New Fish Guard</role>
<profile>https://www.themoviedb.org/person/2772979</profile>
<tmdbid>2772979</tmdbid>
</actor>
<actor>
<name>Frank Medrano</name>
<role>Fat Ass</role>
<thumb>https://image.tmdb.org/t/p/h632/ps427z5PMzVcwxipZptxLxx2Hbe.jpg</thumb>
<profile>https://www.themoviedb.org/person/1216752</profile>
<tmdbid>1216752</tmdbid>
</actor>
<actor>
<name>Mack Miles</name>
<role>Tyrell</role>
<thumb>https://image.tmdb.org/t/p/h632/z4WVgPpOvUFkS5VCn8rOeuCMh5O.jpg</thumb>
<profile>https://www.themoviedb.org/person/139992</profile>
<tmdbid>139992</tmdbid>
</actor>
<actor>
<name>Alan R. Kessler</name>
<role>Laundry Bob</role>
<thumb>https://image.tmdb.org/t/p/h632/cSK84R5XIYyq2XTjvv6dhlzhJHE.jpg</thumb>
<profile>https://www.themoviedb.org/person/2772983</profile>
<tmdbid>2772983</tmdbid>
</actor>
<actor>
<name>Morgan Lund</name>
<role>Laundry Truck Driver</role>
<thumb>https://image.tmdb.org/t/p/h632/80p9IRMll98CxH8w1gpPwieFV83.jpg</thumb>
<profile>https://www.themoviedb.org/person/1853997</profile>
<tmdbid>1853997</tmdbid>
</actor>
<actor>
<name>Cornell Wallace</name>
<role>Laundry Leonard</role>
<thumb>https://image.tmdb.org/t/p/h632/xsleUHzEWMcBZq6sLMJLBws5wds.jpg</thumb>
<profile>https://www.themoviedb.org/person/2772985</profile>
<tmdbid>2772985</tmdbid>
</actor>
<actor>
<name>Gary Lee Davis</name>
<role>Rooster</role>
<thumb>https://image.tmdb.org/t/p/h632/a0UgFGytMZGJrDH6T0VBcsGt1qd.jpg</thumb>
<profile>https://www.themoviedb.org/person/32656</profile>
<tmdbid>32656</tmdbid>
</actor>
<actor>
<name>Neil Summers</name>
<role>Pete</role>
<thumb>https://image.tmdb.org/t/p/h632/2ESnlgBQzWM17KvSao5GrJInd0u.jpg</thumb>
<profile>https://www.themoviedb.org/person/179188</profile>
<tmdbid>179188</tmdbid>
</actor>
<actor>
<name>Ned Bellamy</name>
<role>Guard Youngblood</role>
<thumb>https://image.tmdb.org/t/p/h632/9qj6thu0g6iUc2hvfoEYlO4GSbY.jpg</thumb>
<profile>https://www.themoviedb.org/person/2141</profile>
<tmdbid>2141</tmdbid>
</actor>
<actor>
<name>Joe Pecoraro</name>
<role>Projectionist</role>
<profile>https://www.themoviedb.org/person/2772989</profile>
<tmdbid>2772989</tmdbid>
</actor>
<actor>
<name>Harold E. Cope Jr.</name>
<role>Hole Guard</role>
<profile>https://www.themoviedb.org/person/2772990</profile>
<tmdbid>2772990</tmdbid>
</actor>
<actor>
<name>Brian Delate</name>
<role>Guard Dekins</role>
<thumb>https://image.tmdb.org/t/p/h632/rydDYe4VHjZsJZPWOus4KGkhroG.jpg</thumb>
<profile>https://www.themoviedb.org/person/6579</profile>
<tmdbid>6579</tmdbid>
</actor>
<actor>
<name>Don McManus</name>
<role>Guard Wiley</role>
<thumb>https://image.tmdb.org/t/p/h632/rGdpdQ0DDVDX4FlQzrdFGcOlRGB.jpg</thumb>
<profile>https://www.themoviedb.org/person/79025</profile>
<tmdbid>79025</tmdbid>
</actor>
<actor>
<name>Donald Zinn</name>
<role>Moresby Batter</role>
<profile>https://www.themoviedb.org/person/2574896</profile>
<tmdbid>2574896</tmdbid>
</actor>
<actor>
<name>Dorothy Silver</name>
<role>1954 Landlady</role>
<thumb>https://image.tmdb.org/t/p/h632/nZNrUhLbEGHQfot0rPcep8wzzpf.jpg</thumb>
<profile>https://www.themoviedb.org/person/1422439</profile>
<tmdbid>1422439</tmdbid>
</actor>
<actor>
<name>Robert Haley</name>
<role>1954 Food-Way Manager</role>
<thumb>https://image.tmdb.org/t/p/h632/cf7UhLqiRXB2efOyPHh34dqJhP4.jpg</thumb>
<profile>https://www.themoviedb.org/person/123302</profile>
<tmdbid>123302</tmdbid>
</actor>
<actor>
<name>Dana Snyder</name>
<role>1954 Food-Way Woman</role>
<profile>https://www.themoviedb.org/person/2772991</profile>
<tmdbid>2772991</tmdbid>
</actor>
<actor>
<name>John D. Craig</name>
<role>1957 Parole Hearings Man</role>
<profile>https://www.themoviedb.org/person/2294531</profile>
<tmdbid>2294531</tmdbid>
</actor>
<actor>
<name>Ken Magee</name>
<role>Ned Grimes</role>
<thumb>https://image.tmdb.org/t/p/h632/uAdTFwnXcTjrODawHbSVelZrBKN.jpg</thumb>
<profile>https://www.themoviedb.org/person/1537819</profile>
<tmdbid>1537819</tmdbid>
</actor>
<actor>
<name>Eugene C. DePasquale</name>
<role>Mail Caller</role>
<thumb>https://image.tmdb.org/t/p/h632/43zitHs11uwJUfrq43PlPtsYbiZ.jpg</thumb>
<profile>https://www.themoviedb.org/person/2772995</profile>
<tmdbid>2772995</tmdbid>
</actor>
<actor>
<name>Bill Bolender</name>
<role>Elmo Blatch</role>
<thumb>https://image.tmdb.org/t/p/h632/x300IuivwmdtuEY1V52cAoprlBV.jpg</thumb>
<profile>https://www.themoviedb.org/person/105649</profile>
<tmdbid>105649</tmdbid>
</actor>
<actor>
<name>Ron Newell</name>
<role>Elderly Hole Guard</role>
<thumb>https://image.tmdb.org/t/p/h632/81Pex6ci4TGDEJvcMXtAxD1UzvM.jpg</thumb>
<profile>https://www.themoviedb.org/person/2779347</profile>
<tmdbid>2779347</tmdbid>
</actor>
<actor>
<name>John R. Woodward</name>
<role>Bullhorn Tower Guard</role>
<thumb>https://image.tmdb.org/t/p/h632/9vsgOeMtjnVCZYrzxAfT7ADjoeX.jpg</thumb>
<profile>https://www.themoviedb.org/person/1123794</profile>
<tmdbid>1123794</tmdbid>
</actor>
<actor>
<name>Chuck Brauchler</name>
<role>Man Missing Guard</role>
<profile>https://www.themoviedb.org/person/2774986</profile>
<tmdbid>2774986</tmdbid>
</actor>
<actor>
<name>Dion Anderson</name>
<role>Head Bull Haig</role>
<thumb>https://image.tmdb.org/t/p/h632/d59y9z1vIkLAqtK0Ykx3StHim18.jpg</thumb>
<profile>https://www.themoviedb.org/person/91420</profile>
<tmdbid>91420</tmdbid>
</actor>
<actor>
<name>Claire Slemmer</name>
<role>Bank Teller</role>
<thumb>https://image.tmdb.org/t/p/h632/16y5wtGEpk7e6Bj9PEfhWpAc3d6.jpg</thumb>
<profile>https://www.themoviedb.org/person/2231406</profile>
<tmdbid>2231406</tmdbid>
</actor>
<actor>
<name>James Kisicki</name>
<role>Bank Manager</role>
<thumb>https://image.tmdb.org/t/p/h632/kOtD6LFfePlOHIlBbQzLG811u5l.jpg</thumb>
<profile>https://www.themoviedb.org/person/1634770</profile>
<tmdbid>1634770</tmdbid>
</actor>
<actor>
<name>Rohn Thomas</name>
<role>Bugle Editor</role>
<thumb>https://image.tmdb.org/t/p/h632/iDZbEoYDdZQbmFppaNVJG36Scms.jpg</thumb>
<profile>https://www.themoviedb.org/person/27690</profile>
<tmdbid>27690</tmdbid>
</actor>
<actor>
<name>Charlie Kearns</name>
<role>1966 D.A.</role>
<thumb>https://image.tmdb.org/t/p/h632/q91O9tQQp4hwpmyynPIbz9q0MCI.jpg</thumb>
<profile>https://www.themoviedb.org/person/2774993</profile>
<tmdbid>2774993</tmdbid>
</actor>
<actor>
<name>Rob Reider</name>
<role>Duty Guard</role>
<thumb>https://image.tmdb.org/t/p/h632/3LLS44SL0B3W5W12rNl8ijTPohr.jpg</thumb>
<profile>https://www.themoviedb.org/person/2774995</profile>
<tmdbid>2774995</tmdbid>
</actor>
<actor>
<name>Brian Brophy</name>
<role>1967 Parole Hearings Man</role>
<thumb>https://image.tmdb.org/t/p/h632/cvC2xxeBgeGSQVBvqJBy7tVgiIw.jpg</thumb>
<profile>https://www.themoviedb.org/person/48587</profile>
<tmdbid>48587</tmdbid>
</actor>
<actor>
<name>Paul Kennedy</name>
<role>1967 Food-Way Manager</role>
<thumb>https://image.tmdb.org/t/p/h632/tmJC7194JYk9Rp42lr1rZBtwpmo.jpg</thumb>
<profile>https://www.themoviedb.org/person/2775011</profile>
<tmdbid>2775011</tmdbid>
</actor>
<actor>
<name>James Babson</name>
<role>Con (uncredited)</role>
<thumb>https://image.tmdb.org/t/p/h632/8O5HEPymkRNiOFS2kr23JHXt5w4.jpg</thumb>
<profile>https://www.themoviedb.org/person/25659</profile>
<tmdbid>25659</tmdbid>
</actor>
<actor>
<name>Dennis Baker</name>
<role>Old Man on Bus (uncredited)</role>
<profile>https://www.themoviedb.org/person/1771867</profile>
<tmdbid>1771867</tmdbid>
</actor>
<actor>
<name>Fred Culbertson</name>
<role>Police Officer (uncredited)</role>
<profile>https://www.themoviedb.org/person/1185588</profile>
<tmdbid>1185588</tmdbid>
</actor>
<actor>
<name>Alonzo F. Jones</name>
<role>Inmate (uncredited)</role>
<thumb>https://image.tmdb.org/t/p/h632/uf29tyRXttZBS5xSxBU2tuOEu2K.jpg</thumb>
<profile>https://www.themoviedb.org/person/92647</profile>
<tmdbid>92647</tmdbid>
</actor>
<actor>
<name>Sergio Kato</name>
<role>Inmate II (uncredited)</role>
<thumb>https://image.tmdb.org/t/p/h632/qj9GQAqeiBziJaXtSZRw8yZ6b8T.jpg</thumb>
<profile>https://www.themoviedb.org/person/1337623</profile>
<tmdbid>1337623</tmdbid>
</actor>
<actor>
<name>Gary A. Jones</name>
<role>Convict (uncredited)</role>
<thumb>https://image.tmdb.org/t/p/h632/uObErInyLGB318tYXdwirotz8Ts.jpg</thumb>
<profile>https://www.themoviedb.org/person/1636797</profile>
<tmdbid>1636797</tmdbid>
</actor>
<producer tmdbid="4028">
<name>Niki Marvin</name>
<role>Producer</role>
<profile>https://www.themoviedb.org/person/4028</profile>
</producer>
<producer tmdbid="6583">
<name>Julie Lichter</name>
<role>Casting</role>
<profile>https://www.themoviedb.org/person/6583</profile>
</producer>
<producer tmdbid="3965">
<name>Deborah Aquila</name>
<role>Casting</role>
<thumb>https://image.tmdb.org/t/p/h632/21tKfmoNpulz84RuWXPUXHuAwU2.jpg</thumb>
<profile>https://www.themoviedb.org/person/3965</profile>
</producer>
<producer tmdbid="46347">
<name>Liz Glotzer</name>
<role>Executive Producer</role>
<thumb>https://image.tmdb.org/t/p/h632/lLUAf2vn1n3AlYl7kk5V1eB9Ikr.jpg</thumb>
<profile>https://www.themoviedb.org/person/46347</profile>
</producer>
<producer tmdbid="4054">
<name>David V. Lester</name>
<role>Executive Producer</role>
<profile>https://www.themoviedb.org/person/4054</profile>
</producer>
<producer tmdbid="1432028">
<name>Kokayi Ampah</name>
<role>Production Supervisor</role>
<profile>https://www.themoviedb.org/person/1432028</profile>
</producer>
<producer tmdbid="61381">
<name>Sue Bea Montgomery</name>
<role>Production Supervisor</role>
<profile>https://www.themoviedb.org/person/61381</profile>
</producer>
<producer tmdbid="1771844">
<name>Beth Hickman</name>
<role>Production Office Coordinator</role>
<profile>https://www.themoviedb.org/person/1771844</profile>
</producer>
<producer tmdbid="1771862">
<name>Ramona Sánchez-Waggoner</name>
<role>Production Accountant</role>
<profile>https://www.themoviedb.org/person/1771862</profile>
</producer>
<producer tmdbid="178698">
<name>Tom Lent</name>
<role>ADR Voice Casting</role>
<profile>https://www.themoviedb.org/person/178698</profile>
</producer>
<producer tmdbid="1904511">
<name>Margaret J. Orlando</name>
<role>Production Supervisor</role>
<profile>https://www.themoviedb.org/person/1904511</profile>
</producer>
<producer tmdbid="91941">
<name>Ernie Malik</name>
<role>Publicist</role>
<profile>https://www.themoviedb.org/person/91941</profile>
</producer>
<producer tmdbid="1978744">
<name>Jane Estocin</name>
<role>Finance</role>
<profile>https://www.themoviedb.org/person/1978744</profile>
</producer>
<producer tmdbid="230436">
<name>Barbara Harris</name>
<role>ADR Voice Casting</role>
<thumb>https://image.tmdb.org/t/p/h632/d1BGeZT2b81Wa9gCOPdrXGWUtmR.jpg</thumb>
<profile>https://www.themoviedb.org/person/230436</profile>
</producer>
<producer tmdbid="2256677">
<name>Julie Weiss</name>
<role>Casting Assistant</role>
<profile>https://www.themoviedb.org/person/2256677</profile>
</producer>
<producer tmdbid="2256679">
<name>Chris Cozzi</name>
<role>Location Assistant</role>
<profile>https://www.themoviedb.org/person/2256679</profile>
</producer>
<producer tmdbid="1174976">
<name>Linda Weaver</name>
<role>Extras Casting Assistant</role>
<profile>https://www.themoviedb.org/person/1174976</profile>
</producer>
<producer tmdbid="142686">
<name>David Leslie Johnson-McGoldrick</name>
<role>Production Assistant</role>
<thumb>https://image.tmdb.org/t/p/h632/4asz1xDkGKMferQ2L9Gexd9CPvs.jpg</thumb>
<profile>https://www.themoviedb.org/person/142686</profile>
</producer>
<trailer/>
<languages>English</languages>
<dateadded>2025-10-20 07:52:00</dateadded>
<fileinfo>
<streamdetails>
<video>
<codec>h264</codec>
<aspect>1.78</aspect>
<width>640</width>
<height>360</height>
<durationinseconds>8537</durationinseconds>
<stereomode/>
</video>
<audio>
<codec>AAC</codec>
<language>eng</language>
<channels>2</channels>
</audio>
</streamdetails>
</fileinfo>
<!--tinyMediaManager meta data-->
<source>UNKNOWN</source>
<edition>NONE</edition>
<original_filename>THE_SHAWSHANK_REDEMPTION.mp4</original_filename>
<user_note/>
</movie>

[atc98092]

Thanks for the entire file. Yeah, it's a biggie!

Using Notepad++, I can look for tags matched in a set. The first things that I found I had mentioned before: the <sorttitle/>, <trailer/>, <set/>, <steromode/>, <usernote/> and <epbookmark/> do not meet XML requirements. However, not knowing what those tags are for, I don't know if they're permitted within an NFO file. When I did a quick search, it appears these tags are not the correct syntax in that they need an opening tag (<sorttitle>) and closing tag (</sorttitle>). What I don't know is if these inaccurate tags are messing with the rest of the file parsing.

All other tags I could see are XML format correct. That's an incredibly complex file. Are you using some sort of program to create it, or is it all hand created? Man, that would be a lot of work to do by hand. But assuming it's an app, it seems to be making XML errors that might be the cause of your issues.