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Not sure where to start

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nubbie

Serviio newbie

Posts: 2

Joined: Sun Jan 06, 2013 7:18 am

Post Sun Jan 06, 2013 7:24 am

Not sure where to start

I have been using the Serviio program for a few weeks without issue, was watching a movie tonight and suddenly had disconnects happening. Thought it was the wireless router so went to check on the desktop.

Currently I cannot login into the media browser as it states the password is incorrect and to try again. When I open the console the whole remote section is greyed out and I cannot make any changes. I did attempt to search this site for the answer but did not come up with anything.

Currently out of idea's other than un-installing this software as I can't access anything. Please provide any assistance you can.

Cheers
Nubbie.
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nubbie

Serviio newbie

Posts: 2

Joined: Sun Jan 06, 2013 7:18 am

Post Sun Jan 06, 2013 7:33 am

Re: Not sure where to start

Just checking the log and came across this


2013-01-06 00:26:38,015 WARN [ServiioStatusService] AuthenticationException occured. Returning error code 401 to the REST layer. Message: null
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will

DLNA master

Posts: 2138

Joined: Mon Aug 30, 2010 11:18 am

Location: UK

Post Sun Jan 06, 2013 8:30 am

Re: Not sure where to start

Are you using any third party consoles e.g. Web UI (PHP or AJAX), or apps e.g. ServiiDroid, or are you using the official console? Are you on Windows, Mac OSX or Linux?
Will

ServiiDroid (Android Console) Developer: Download | Home | Support
ServiiGo (Android 3G/4G/WiFi Playback App) Developer: Download | Home | Support
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zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Jan 06, 2013 12:52 pm

Re: Not sure where to start

Your evaluation Pro license probably expired. Check the license type in the About tab of your console.
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rexton2006

Serviio newbie

Posts: 1

Joined: Thu Nov 17, 2011 4:14 pm

Post Sat Dec 13, 2014 11:24 am

Re: Not sure where to start

I have the same issue from windows 8.1 pro the remote tab the options are greyed out. I have a full pro licence registered
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fachex

Serviio newbie

Posts: 1

Joined: Wed Dec 24, 2014 2:59 pm

Post Wed Dec 24, 2014 3:01 pm

Re: Not sure where to start

Did anybody solve this problem? I am having the same problem. I have a pro license. Windows 7 64bit and Serviio 1.4.1.2 and the Remote tab is grayed out..
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zip

User avatar

Serviio developer / Site Admin

Posts: 17215

Joined: Sat Oct 24, 2009 12:24 pm

Location: London, UK

Post Sun Dec 28, 2014 6:50 pm

Re: Not sure where to start

Can you post your log file of the server startup? It should say what license you have.

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